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Reply from ShopTo.Net

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ShopTo.Net reviews

Excellent
9.6 out of 10

5,681 Trustpilot review(s)
Most recent review
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  • Reviews (5,681)
www.shopto.net

Review by confirmed purchaser

Fast delivery.

The site was easy to navigate, easy to order. Got the game I ordered a day early in perfect condition. Really good.

www.shopto.net

Review by confirmed purchaser

Excellent

I ALWAYS preorder my games from here and renew my XBL (which is a bargain) and never had a problem. Delivery is fast and efficient and I definitely prefer this site over every other online retailer.

www.shopto.net

Review by confirmed purchaser

For computer game purchases, look nowhere else!

Shop.to is quick and easy with extremely competitive prices. Not only that but they guarantee to have your game with you by day of release and they certainly always deliver on this promise. Packaging is always excellent and the product usually arrives in perfect condition. For computer game purchases I cannot recommend them enough.

www.shopto.net

frustrating

so i bought this last of us game through paypal with them, within there web site they have said to me that there was an error so i went to my computer and did it again and it went fine, the when iv checked me emails the first one went through and me being a student means that the have now wiped my account and i will no long have any money in there until i sent back one of the games once it has arrived, the 'help' options are very limited and has provided me with no help to cancel the unwanted order. so i would suggest that you all ways check your emails when buying from them

www.shopto.net

Review by confirmed purchaser

Great speedy delivery but the item was damaged

My item 'The Last of Us: Joel Edition' got to me quickly but the box was damaged which I was annoyed with, and then I check the contents and one of the pages in the art book was ripped like someone had open it before it was shipped which I was really upset with, so my item is in pretty bad condition

Reply from www.shopto.net

Hi Tina,

Please accept our apologies for the condition your item has arrived in. This appears to have been damaged in transit and under the circumstances we are more than happy to accept this back. Our full returns policy can be found on the link below:

https://secure.shopto.net/help/returnspolicy

If you need any further information please don't hesitate to contact our customer support team via phone - 0844 318 1328, live chat or by raising a ticket through your ShopTo account.

Kind Regards,
Andy
www.shopto.net

Review by confirmed purchaser

Excellent service

Ordered The Last of Us - Joel Edition at around 4pm and it arrived the next morning, can't ask for better than that 😃

www.shopto.net

Review by confirmed purchaser

Pefect, always the fastest and usually the cheapest.

Pefect, always the fastest and usually the cheapest.

www.shopto.net

Review by confirmed purchaser

Speedy dispatch but poor packaging

Received my PS3 copy of The last of Us but it came damaged, the box was creased and had slight rips on it. It came in a bubble envelope but had not other protection whatsoever and was loose inside the envelope. It took a real battering
Items like this, should come in a box and be wrapped in at least 3 layers of bubble wrap.

1 Star for fast shipping, would have been 5 if the condition of item was mint

Reply from www.shopto.net

Hi Dipak,

Please accept our apologies for the condition your item has arrived in. We also appreciate all feedback and this has been forwarded to the relevant departments. This does appears to have been damaged in transit and under the circumstances we are more than happy to accept this back. Our full returns policy can be found on the link below:

https://secure.shopto.net/help/returnspolicy

If you need any further information please don't hesitate to contact our customer support team via phone - 0844 318 1328, live chat or by raising a ticket through your ShopTo account.

Kind Regards,
Andy
www.shopto.net

Review by confirmed purchaser

Very fast and reliable service

I use Shopto for all of my video game and console purchases. To date they have never delivered a game or console late and I have been using them for a few years now.

www.shopto.net

Review by confirmed purchaser

Fantastic prices, fantastic service

This website delivers the earliest of any website i have used. The prices of the products are amazing and first class delivery is free.

This service cannot get any better!

www.shopto.net

Review by confirmed purchaser

Very quick service, value for money. Quality products.

They offer great value and sells quality products from well known brands.

www.shopto.net

Review by confirmed purchaser

The Last of us order

I ordered the last of us and Had excellent delivery as always. i looked forward to my next Buy :-)

www.shopto.net

Review by confirmed purchaser

Prompt delivery but damage to item packaging

Used Shopto to on many occasions and had no issue with their packaging. A bubble wrapped envelope is perfectly adequate for a standard release video game is perfectly adequate because the item is flat.

However, I paid for this collectors edition item the hope that it would be packaged appropriately, especially considering the price I paid for it. Unfortunately it was packaged in the same basic bubble wrapped envelope. My 'The Last of us' Collectors edition arrived squashed and ripped. Only my desperation to play it has stopped me from sending it back.

I am disappointed in having my collectors edition damaged and hope that Shopto change their policy and adequately package higher quality items. I'm usually pretty cynical about these feedback requests as nobody ever seems to respond, so I hope this has been taken seriously. I am usually a very happy customer who will only be critical when something deserves it.

Regards

Reply from www.shopto.net

Hi James,

Please accept our apologies for the condition your item has arrived in. We also appreciate all feedback and this has been forwarded to the relevant department for review on future items. This does appears to have been damaged in transit and under the circumstances we are more than happy to accept this back. Our full returns policy can be found on the link below:

https://secure.shopto.net/help/returnspolicy

If you need any further information please don't hesitate to contact our customer support team via phone - 0844 318 1328, live chat or by raising a ticket through your ShopTo account.

Kind Regards,
Andy
www.shopto.net

Review by confirmed purchaser

Fantastic service.

Brilliant. Parcel arrived quickly.

www.shopto.net

Review by confirmed purchaser

Great service every time!

I've used Shopto.net quite a few times now, and each and every time my pre-order has arrived one day early and is consistently cheaper than any other website. I make a point of trying to give Shopto.net as much of my business as possible, as they have yet to let me down.

Macaulay found this review useful

www.shopto.net

Review by confirmed purchaser

Always Quick, Always Good Value, Always Excellent

The best way I can describe Shopto.net is to say that it is very much like a local game shop that really values its customers, always has the lastest games and makes sure that you aren't charged a fortune for the privilage of owning them.

They always keep you up to date with orders and 95% of the time you should receive you product the next day, and thats with the free delivery. You heard me correct, FREE, no charge and the game/product will still get to you the next day, the majority of the time.

I have never had an issue with Shopto.net and will carry on purchasing my games from them as long as they are proving such a good service, along with the excellent value of their products.

Cheers Shopto, :-).

www.shopto.net

Review by confirmed purchaser

FIRST CLASS SERVICE YET AGAIN :-)

ORDERED THE LAST OF US ON PRE ORDER. IT ARRIVED A DAY EARLY. " WHY QUE WHEN YOU CAN JUST SHOPTO " ! NUFF SAID

www.shopto.net

Review by confirmed purchaser

Fantastic!

I pre-ordered the amazing Last of Us: Joel edition with shopto. It's the first ever time I have ordered from them and I got the game on time in perfect condition. Outstanding!!!

www.shopto.net

Review by confirmed purchaser

Just what you want

Delivery on time, ordering very easy, multiple purchasing options, low prices

www.shopto.net

Review by confirmed purchaser

Amazing Experience!

I had a terrible experience trying to buy my 3DS from another company, my friend recommended ShopToNet and I couldn't be happier! The transaction was quick, the order was shipped out almost immediately and arrived the next day! I will definitely be buying here again!

www.shopto.net

Review by confirmed purchaser

I purchase all my games from shopto

Most games are dispatched within 5 mins of ordering them and almost always delivered the next day. Plus the ability to pay in advance for pre-ordered games is very useful.

Macaulay found this review useful

www.shopto.net

Review by confirmed purchaser

Everything a gamer would want

All the time I've been using ShopTo they have been consistent in price and service. I pre-ordered The Last of Us a couple weeks ago, and, true to form, I actually received it the day before release which was a perfect result!

I would recommend them to anyone.

www.shopto.net

Review by confirmed purchaser

Best price, quick delivery

Excellent service. Bought a Wii U, and price with Mario bundled in was around £20 to £30 cheaper than other shops who were selling just the console. Free overnight delivery and item arrived next morning as promised. Very, very pleased and will use again.

www.shopto.net

Review by confirmed purchaser

goody gum drops

went tits up but sorted very quickly thumps up

www.shopto.net

Excellent service

My only negative is the lack of an order confirmation email. Order was received very promptly, within their claims. I would certainly use them again and recomend the company.

www.shopto.net

Review by confirmed purchaser

Brilliant!

Arrived a day early couldn't ask for more!

www.shopto.net

Review by confirmed purchaser

Best shop on earth

Sells great products with great prices and has a great customer service.
This store has taken over my other outlets when looking to buy games.
I also like the points system on purchases Just wish that the points was worth a little extra money.

www.shopto.net

Review by confirmed purchaser

Big Popup Banners on Checkout. Hard to dismiss!

There was a pop up banner blocking the check out option, which had a massive 'add to basket' option, and a tiny close button in the corner in black on a very dark red title bar.

This suggested I add an item for £23 to my basket, saving me an amazing £2 from retail price.

I don't shop at stores which try to sell you extended warranties and monster HDMI cables to get away from crap like this.

Reply from www.shopto.net

Hi,

The offer is for Live points discount that are very common for users to purchase them and the saving is great.. We do not offer extended warranties or HDMI cable..

By all means hope you received your item and our service was great...

www.shopto.net

Review by confirmed purchaser

Best gaming site in uk

Great service provided on items I had ordered thanks !

www.shopto.net

Review by confirmed purchaser

Stupendous

We received the product before release, in perfect order and at a great price!!!

www.shopto.net

Review by confirmed purchaser

Shopto is the only place I use.

For a long time now shopto has been the first and only stop I make when pre-ordering, or buying games, consoles, and accessories. I have never once had a problem with them, in regards to product, delivery or otherwise.

Literally can't recommend them enough!

www.shopto.net

Review by confirmed purchaser

Faultless service

I always use ShopTo.net for my gaming purchases. Their website is easy to navigate and the prices are always amoung the best on the web. And when they say they post the same day or 5 minute dispatch they do, I always receive my goods very quickly and they are well packaged. I really can't recommend them enough.

www.shopto.net

Review by confirmed purchaser

Marvellous Service

I've a game and console bundle from ShopTo and both received a day before they were to be officially released. They also have the best prices around. I will use them again for sure.

www.shopto.net

Review by confirmed purchaser

Fantastic service, would recommend to anyone!

I received regular email updates at relevant stages throughout the pre-order process. Prices were reasonable, delivery bang on time and website was very easy to use. The pre-ordering facility also makes it very easy to manage the pre-orders I had with Shopto.

www.shopto.net

Review by confirmed purchaser

Excellent and quick service.

I use shopto all the time. They're so quick and easy to use. Everything I've ordered has arrived in one day, no later.

www.shopto.net

Review by confirmed purchaser

Good prices, quick delivery. What? You want more?

Shopto offer great value and deliver what they say they will. Loyalty scheme too, although not really necessary as they're as competitive as any online retailed and ebay to boot.

www.shopto.net

Review by confirmed purchaser

A fast, quality service with great communication.

Shopto has become my go-to source for online purchases of games and related items, the service is fast full of useful features such as being able to pre-purchase as well as pre-order items and has a good reputation.

www.shopto.net

Review by confirmed purchaser

ShopTo.Net

ShopTo.Net are the best online game shop out there top job keep up the good work A1+++++++++++ Thank you .

www.shopto.net

Review by confirmed purchaser

excellent service

would recommend using again as you get exactly what you ordered and its really easy to do.you get up to date info on your purchase and tracking details,along with info about when its been dispatched and should arrive.very pleased with the service

www.shopto.net

Review by confirmed purchaser

Excellent service from dispatch to customer service regarding orders etc. brilliant

No 1 website for ordering games etc.
the fast dispatch and ease of using the website and emails being sent and keeping us informed is excellent. Pre ordering is so easy and fast. Would recommend