In all the years I've been shopping, and over the last three years this has increasingly been done on the internet, I have never experienced a better service. I live up in the North of Scotland and had a query. Tried phoning them and thought it might take ages but call picked up quickly, spoke with a friendly and knowledgeable member of staff who was also pretty honest about my query (in relation to those dreaded, hard to get Skylanders. He explained that they had an order coming ion but couldn't guarantee the supplier would allocate the full amount. I asked about pre order and he suggested I could wait and see but cancel at any time). This alone secured my preorder. Easy to get through to, friendly, knowledge of the product, honest and good advice. It's like I'd just phoned up to a local shop in our wee town. Just after the pre order release date I was notified order had come in and was in process of been packed. Then another email to say it had been posted. In less than 24 hours our Postie was at the door to hand it over. Delighted four year old also gives thumbs up! By the way I had the same pre order in with the behemoth of online retailing (you know who) and they haven't produced on any of my orders for this particular toy/game accessory, though they have plenty advertised by third parties at inflated prices. ShopTo should also be highly commended on not trying to cash in on the supply they did receive. Check my account ShopTo you'll find I've just put three more orders in.
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