I was looking for a messenger bag and after researching the net decided on the Timbuktu 2. Sigma sport offered the delux model for the same price as the standard messenger bag so the purchase was a no brainer. Item description was excellent
Cant fault the customer service I got with Sigma sport when the wrong item option was dispatched, very quickly sorted out with no effort needed on my part. Will definitely be looking to shop with them more.
Always impressed by the expertise and helpfulness of shop staff when I visit. Online service is first class and it's great to be able to phone the guys in the shop first if I have questions about performance, fit, suitability etc. Best of both worlds really
Order a new seat for c. £140. Great service, I received the product within 24 hours, despite ordering in the afternoon and not specifically requesting next day delivery.
.....but the shimano indexing on the front derailleur was slightly out after fitting a new cable with some mis-fires on the down shift. The cogs front and back were spotlessly clean. The bar tape was fitted well. The new wheel and bottom bracket bearings meant the bike was running very smoothly. A solid job except for the indexing issue.
From the moment I stepped into Sigma Sports I was given friendly and professional treatment with state of the art technology bike fit service. No pushy sales pitches and no hidden charges were an absolute dream when it came to paying for my bike not to mention the extremely fast build service.
After having to change my order due to Sigma Sport being out of stock on one of my purchased items, I called the company to enquirer when it would be delivered. My call was answered by a very efficient, pleasant and informative person called Anish who really went out of his way to assist. He called me back to update me on the progress and when I should expect the delivery. Professional staff are such an asset to a company and their customers. My order was then delivered on time which was great. My thanks to Anish.
I went in to Sigma to buy a new headset for my 10 year old Pinarello winter bike. Sigma didn't have a huge selection in stock in the shop but did at their warehouse. Sold me a Chris King 1 inch headset and matched the best price they could find on-line (which resulted in a c28% saving from Sigma's published price) and they could get the headset in-store within 24 hours. Whilst I was in the store I asked them to check my rear brake which was a little sticky. Turned out the steel spring had worn and I required a replacement rear caliper. Sigma didn't have a long-drop caliper in stock, but did have a suitable one on a display bike, which they were happy to remove from the display bike and fit on my Pinarello.
I returned 24 hours later (once the Chris King headset was in store) and Sigma fitted the headset, new rear calpier and Swiss Stop replacement pads, whilst I waited, free of charge.
They gave me good advice, tried hard to find a solution to a number of problems and fitted the parts quickly and professionally.
The one thing that was missing was the tendency to high-handedness and arrogance that afflicts some of the staff on occasions. Even for an experienced cyclist, who usually knows what he wants and who is happy to give most maintenance items a go himself, the staff can appear to be a little dismissive and haughty. This, however, was a very pleasant customer experience.
My husband had seen the goods advertised on the website, I ordered them and the boots arrived within a few days. It was a fantastic service and I would recommend this company to everybody who is interested in buying sports goods online.
Great service, great products
staff treat you in a very friendly manor .If the store does not stock an item then it is no trouble for them to order it for you .Then inform you when it can be picked up .If you need advice on clothing ,accessories products or your bike then you will always get a staff member give you experienced advice no matter how busy they are .
This is a great website with an excellent range of products for sale. The service is second to none and I would advise anyone looking for a good buy to shop here!
Just purchased two icebreaker 260GT merino wool/ lycra tops at half price. Superb baselayers and no smell even when worn for a number of days!
They are warm even when wet unlike some/ all of the synthetic tops. These were to add to my previous purchases of the 200Bodyfit range from Sigma Sport,all at half price.Prefer the fit of the 200 BF range but these are still good and warmer.
Best price on the net and free postage and returns.Never had a bad experience shopping with Sigma Sport.
Bought a bike via the online shop and everything went smoothly. They were concerned that the frame size was correct given that I couldn't try it in person, rather than just try and flog it. They were happy to take a deposit for Cyclescheme (which can be slow to the point of 'losing' a bike) and I knew where I was in the process with updates.
The delivery turnaround was great and although I didn't keep all ordered items, their returns procedure was easy to process.
Ordered a wetsuit and before it was sent out Sigma sports staff noticed some marks on it
Sent me an email with photos asking if I still wanted it
It came - i decided nt to have it and sent it back for a no quibble refund
Recently bought a bicycle for husbands birthday as a surprise I was helped to judge right size any queries I had were no problem. I felt staff enjoyed the surprise as much as him and me .Bike was fitted with my husband and is the exact right setting..You feel very confident in the staff there knowledge and expertise.If you have a problem with your bike I felt the mechanics team and staff were very helpful .Although we are experienced with bikes we were novices with road bikes. I have felt able to ask anything regarding mine over the year that I've had it without feeling stupid everybody is friendly. Have also had too excellent services on it.
I have been a customer of Sigmasport for a number of years now and have always been impressed with the range of quality products in stock and available and the excellent service I always receive.
I feel reasonably familiar with some of the staff who have always been very accomodating with my requests and constant enquiries regarding new products. The online website and delivery service is also excellent. The only wish I have would be the ability to have a functionality rich bike builder option on the website. I think if they had available and spent time marketing the bike builder in national magazines, they would attract an even wider customer base as I cannot find a decent one on any website in the UK. Look at the Competitive Cyclist US website as a guide (I'm not sure they do weight but they used to, even though it is not an fully accurate figure, it is a good guide and interesting to have as part of the virtual experience). I reaslise this would require a lot of development but the ability for many cyclists to be able to build their exact bike, with their specification of components and see the final price and weight would be a big draw, as it would provide a virtual browsing experience. If, like the Trek Project One, website, you could build in some way of visualising the bike, this would be a real selling point and would certainly expand the customer base further internationally.
Six months ago bought bar end mirror from Evans Cycles cost £20.00.
Had to fit parts myself. Bicycle blew over in wind and smashed mirror.
Went to Evans cycles in Kingston was ignored for about 15mins while staff finished their phone call. No apology, reluctant service and no availability of replacement even by ordering.
Walked to nearby Specialised concept store. Parked bike in store, Instant great service from friendly staff.
Replacement mirror of same type as original, ordered and fitted free and while I wait
Will only use Specialised in future.
I recently had my bike serviced by Sigma Sport and was very impressed. Starting with the initial enquiry to picking the bike up after the service had been done, all the staff were very helpful and professional.
I would highly recommend Sigma Sport.
All good, couldn't be better, it's that simple! All web orders are dealt with quickly without fuss and arrive quickly, any queries are answered straight away. In store staff are knowledgeable, understand their products and are always on hand to offer help and advice. In terms of buying a bike; the knowledge, expertise and considered approach continued throughout the process - initial advice, component selection, build and bike fit were all spot on. It's nice to come away with a smile even when you've parted with cash!
Sigma sport really knows what cyclist or triathlonist needs. You don't need to worry about what kind of brand bike or clothes to buy. Sigma sport already have choose them for you. Just worry about how much many to spend and Sigma will help you very wisely to spread your money on all of your needs .
Thanks Sigma sport
BTF qualified coach
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