We usually respond to emails within 24 hours and it looks like we just exceeded this time slot. Unfortunately we can't include the Collect+ returns label as they won't let us integrate until we hit a specific number in annual returns, which leads us having to manually create them. Sorry we didn't live up to your expectations, we're trying our utmost to provide the perfect online experience.
If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal email: firstname.lastname@example.org. We look forward to continuing serving you as a valued customer.