I went to Sigma to buy a wetsuit on the recommendation of a friend. As it was some distance to travel, I phoned up first, to get some advice on what they have on sale, logistics/ parking facilities and the guy I spoke to was really helpful. I knew very little about what type of wetsuit I needed and at the store, I was given a lot of help in fitting. Chris, who served me, also looked into which lakes I could go to nearby to try it out, which was great.
I was also really impressed with the follow-up service. I had a query about the wetsuit once I got back home and Chris phoned me up and sorted it all out very quickly.
The Sigma store is too far for me to shop there regularly, but I have found the online service really good as well. I purchased a swim cap online and it turned out that there were none available. However, the customer service was prompt and helpful and I was sent another (more expensive) swim-cap and it was sent to me as next-day delivery, with no extra cost, as I needed it that week.
I’m really impressed with all aspects of the service.
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