I ordered a new saddle at a very good price saving £30. But, dispatch and delivery took an age. It was all within the stated time limits but when I clicked on the handy link to review it's status it listed 'selected', 'being packed', 'dispatched'. This took 2 days! All I want to read is 'dispatched' and if the item is in stock that should happen within 24hrs which most of your competition can achieve. If the saving had been slightly less I would have gone elsewhere.
To reply as a company, please log in to your business account.