Six months ago bought bar end mirror from Evans Cycles cost £20.00.
Had to fit parts myself. Bicycle blew over in wind and smashed mirror.
Went to Evans cycles in Kingston was ignored for about 15mins while staff finished their phone call. No apology, reluctant service and no availability of replacement even by ordering.
Walked to nearby Specialised concept store. Parked bike in store, Instant great service from friendly staff.
Replacement mirror of same type as original, ordered and fitted free and while I wait
Will only use Specialised in future.
I recently had my bike serviced by Sigma Sport and was very impressed. Starting with the initial enquiry to picking the bike up after the service had been done, all the staff were very helpful and professional.
I would highly recommend Sigma Sport.
All good, couldn't be better, it's that simple! All web orders are dealt with quickly without fuss and arrive quickly, any queries are answered straight away. In store staff are knowledgeable, understand their products and are always on hand to offer help and advice. In terms of buying a bike; the knowledge, expertise and considered approach continued throughout the process - initial advice, component selection, build and bike fit were all spot on. It's nice to come away with a smile even when you've parted with cash!
Sigma sport really knows what cyclist or triathlonist needs. You don't need to worry about what kind of brand bike or clothes to buy. Sigma sport already have choose them for you. Just worry about how much many to spend and Sigma will help you very wisely to spread your money on all of your needs .
Thanks Sigma sport
BTF qualified coach
Firstly, lovely store with a great array of stock. But let down in several aspects. Firstly after spending in excess of £3,000 on a frame I was given an incorrect fit and had to work out all the geometries my self due to staff member not having a clue. Very unproffesional as I work in a smaller bike shop and this is something I find startling for such a premium store. Secondly the staff member had no clue about the cervelo I was buying and I found myself explaining the bikes merits to them! Another issue was the staff member lacked the fundamental ability to start a conversation which soured the buying experience and I found myself trying to start all the conversations to little affect. Secondly when I had to change my frame size over the phone I was spoken to rudely and told not to mess you about which was not the case! However despite this bad experience things got even worse, upon collection the staff were extremely rude demanding payment and not even saying please and thank you, furthermore they backtracked on their offer of a free build and I had to have an argument with the man at the till. Even my mum was shocked by the behaviour of the staff and she is very placid and easilly pleased. Lastly just as I was leaving I realised that all the stuff I had asked to be fitted to the bike had not been, such as protective tape meaning I had to go back to another bike shop to sort it out! However credit to anish he was superb never met him in person but dealt with on the phone he was excellent.
I ordered 2 pairs of waterproof trousers and they were both the cheapest I found online for quality gear.
In brief I feel that Sigma Sports have mislead me somewhat as I was lead to beleive that the bike was being worked on by their mechanincs this didn't happen, they sent a bike out that was poorly packaged resulting in some minor chips to the frame, there was no handbook or bell etc. perhaps you will think that I am unreasonable ?
in fact I doubt this comment will even make it to their website !
If you like bikes and you like cycling the best thing to do is go to a place where the people do as well. The staff are friendly helpful and passionate about cycling. It is a great shop with excellent service and selection of quality products.
I ordered my new bike online, ready to pick it up at the weekend, the bike was fully built and ready to use when I got there however I did ask for them (email) to restict my gears before I collected it but they didnt
I have used Sigma Sport on a number of occasions and their service is excellent. The quality of their products is very good and often at excellent prices too. Happy to recommend to anybody and will certainly use it again in the future.
I have ordered three times now from Sigma Sport and each time the purchase went smoothly, delivered promptly and was exactly what I ordered at a excellent price. Cannot say more than that!
I had been looking everywhere for my slipstream over shoes ( I'm not joking. . Everywhere! ) They had exactly what I wanted. And best of all they even shipped internationally. The cost for the item and delivery was very reasonable. And I received my item within a week. I will be using them again.
Satisfied with the end result and the service received. Will use again.
Made my first purchase of Assos clothing - Bibshorts. Ordered on think Tuesday evening - arrived beautifully packaged on the Thursday. Only disappointment that the price much more than as advertised in Cycling Weekly, however it was slightly less that from Chain Reaction.
Salesperson was very good.
Nothing wrong with sigma sport but UPS track and trace leaves a lot to be desired, says online it will be delivered by end of business on Friday so wait in for parcel then check later and its changed to Monday, day wasted.
The item (bibshorts) arrived quickly and was well packaged, not to mention at an excellent price. Have used numerous cycle websites before but this one up there with the best. I will be a regular visitor in future. Recommend to anyone.
I have used Sigma several times now and on each occasion their efficiency has surprised me. Packages are sent very quickly, without fuss, and without the unnecessary range of delivery options that others use to mask tardy dispatch. I'll certainly use them again.
I purchased a cycling top on line and Helen noticed it had a mark on the back of it before shipping she emailed to say this and asked if I would still like to purchase the item I did and Helen gave me a 10% reduction on the item. Great customer service thank you.
Ordered a cycling shirt from Sigma Sport recently and was amazed at the extremely fast delivery. The item was first class and I shall definitely be purchasing from them again in the future,
I used these shorts to ride 100miles they where very comfortable snug fit, great pad
They have not been tested fully in the rain but light shower and remained dry
They have a slight fleecey feel inside which makes them ideal for autum/spring riding
might be a bit warm for summer
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