Sigma Sport reviews

Sigma Sport reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Super!

Veloci, precisi!
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Review by confirmed purchaser

Great service, fast delivery and good response to a question.

I ordered a new Specialized saddle which arrived very quickly by traceable means, Sigma also clarified which colour I ordered which was not included on the e-mail confirmation.

James
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Review by confirmed purchaser

Top selection of products,The best professional advice.

The whole experience of checking out all the gear and getting advice was top notch.ans getting my customed made bike built so quick really helped me out!the discount scheme is a great idea as well.
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Review by confirmed purchaser

Great service - made an effort to help me out even though I was ordering after postage deadline

Much appreciate the effort to get my new shoes to me overnight even though I'd missed the postage cut off deadline. Only comment I'd make is that it would be useful to add a message on the SIDI SP shoes page that they require plates before attaching them to the cleats .... and that the plates are not included.
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Review by confirmed purchaser

Amazing I'm an ASSOS convert!!

Just done the Coast 2 Coast Mtb route and would be walking more like John Wayne without my fab ASSOS shorts! Washed every night and ready for the early morning push each day! Never leaving home without them again!!
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Review by confirmed purchaser

Quality of service and product make this the number 1 bike shop

Another significant purchase from Sigma Sport; when you get such great service and positive approach, it's difficult to even consider looking anywhere else. They consistently go the extra mile with advice, build/bike fit and aftersales service.
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Review by confirmed purchaser

Fantastic level of service. The staff went beyond my expectations

I recently bought my first pair of carbon wheels at Sigmasport and the staff was great from the moment I called them up and asked all sort of questions (thanks again for being so patient) to the moment I went to collect the wheels. The mechanics were super helpful in setting the wheels up for me, changing the cassette etc. Definitely worth the trip to the store. Thanks again for the great service
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Review by confirmed purchaser

Sigmasport - a pleasure to deal with!!

I ordered a set of Cateye cycle lights. They were almost half the price of other internet sites. I ordered them on a Friday and were delivered for free the following Monday.
I received emails apprising me of the progress of my order.
In my opinion the service I received was faultless. This was my first dealing with sigmasport, but it certainly won't be my last.
I spend a lot on cycling kit and equipment as it's my main interest. In future sigmasport will be the first website I go to when I'm looking to buy.
My shopping experience was so good I would probably still buy from you even if you weren't necessarily the cheapest. That's the value I put on being looked after as a customer.
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Review by confirmed purchaser

making the customer no 1

Bought a p3 and had a few issues. Each time u got a positive reply and all my issues sorted at times convenient to me. Changed my saddle and they said I could test it for a week and if not happy swap it. I was happy with the saddle but had the piece of mind if I wasn't happy could swap it.
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Review by confirmed purchaser

All good, quick, accurate, well priced

Exactly as described and swiftly delivered!
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Review by confirmed purchaser

Speedy service

Order delivered in short period. Excellent communication.
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Review by confirmed purchaser

Professional and personal...

Good service, friendly staff, helpful advice and very knowledgeable.
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Review by confirmed purchaser

Having been a regular customer at the MTB Specialized Concept Store at the other side of town and received very prompt service, I was disappointed with the service from this branch.

Given the good service i had experienced at your MTB specialized concept store in Kingston i was disappointed that the service level did not match.
I put a wheel in for repair which needed two new spokes and the initial prognosis was that it would take approx 3-4 days to fix which was acceptable.
I was contacted the next day by phone to inform me that the spokes were a bladed design and would take approximately a week to order and i could live with this. However, after two weeks i then began ringing every other day to chase the issue and was disappointed that there was little information having been recorded on the job card, thus i had to explain the issue to each person on the phone every time i called. After just over three weeks, i visited the shop on a Friday evening and was informed that "the wheel may be able to be fixed tomorrow". I called on saturday and it was still not done.
I then called on monday to discover that the wrong spokes had been ordered and was offered that normal rounded spokes could be fitted to "get me back on the road". Quite frankly at this point, i just wanted the wheel back so i agreed. I was informed that once the correct spokes had been ordered i would be called and the wheel could be fixed properly. I have since received no further phone call and this was 8 days ago. I don't intend to return the bike or wheel for service in the future. However I will continue to support your Concept store on the other side of town where the service has always been exemplary and nothing has been too much trouble.

I would like to add that at all times, the service has been polite and courteous, however, there has been no material progress in the repair.

Many thanks for your consideration,
Best Regards,

Steve Cave
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Review by confirmed purchaser

great service

great no problems, arrived faster than expected
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Review by confirmed purchaser

Great products,OK prices and good service

Only let down by their choice of courier. Royal Mail have a glacial service compared to other carriers. So I have been watching my delivery slowly transit the Royal Mail network over the last 3 days whereas another courier would have delivered by now and probably at lower cost. Easily fixed, but next time I want something quickly (I am used to Amazon), I might consider going elsewhere so as to avoid Royal Mail.
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Review by confirmed purchaser

quick excellent service

Ordered on Monday. Received on Wednesday. Excellent and quick service.
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Review by confirmed purchaser

Extremely Professional

I came across this company online, placed my order for the next day, unfortunately there was a delay but they refunded me my postage with in 5 minutes of me bring this to there attention.

The peddles arrived the next.

Very good service.
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Review by confirmed purchaser

GREAT

GOOD SERVICE
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Review by confirmed purchaser

Totally Professional Service

I purchased a super bike, without feeling pushed or pressured in any way,
Leon looked after me and was totally helpful from start to finish.
Great service many thanks.
Kind regards Bill Raynsford.
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Review by confirmed purchaser

Good

Good !!!!!!!!!

About Sigma Sport

Easy & Free Returns!

SigmaSport.co.uk will fully refund products for a period of 30 days with FREE UK return shipping!!! Some restrictions apply.

FREE UK Delivery!

We offer a free delivery service on all orders over £10.00 shipped to the UK mainland!

Loyalty Scheme

The Sigma Sport Loyalty Scheme, 3 Jerseys, one easy way to help you save. Save as much as 12% off RRP!

About Sigma Sport

The UK's largest dedicated cycling and triathlon store and website. Sigma Sport has come a long way from its humble beginnings back in 1992. Initially the dream of two inspired individuals, it has evolved into one of the most respected names in road and triathlon retail. A thriving mailorder department, staffed by real people that you can actually talk to, also means that our carefully chosen products can be purchased regardless of your location. Sigma Sport now serves a huge number of sporting and competitive athletes with a massive range of road racing and triathlon bikes, clothing and accessories from their large Hampton Wick store and mail order facility.

Visit Sigma Sport

Contact information

Call us on: 020 8614 9777
We live here: 37-43 High Street, Hampton Wick
KT1 4DA Kingston upon Thames
United Kingdom

Category

Sigma Sport is ranked 11 out of 48 in the category

Sigma Sport is ranked 13 out of 26 in the category Bike Accessories

Sigma Sport is ranked 170 out of 504 in the category Leisure

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