Sigma Sport reviews

Sigma Sport reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Arrived as stated, goods exactly as described

Ordered women's cycling gloves, description was exact, goods arrived in due time stated.
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Review by confirmed purchaser

Great product. Great service.

The product was delivered on time and I was updated regarding its movements throughout. I will certainly use Signa again and would recommend to my friends.
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Review by confirmed purchaser

could not have been more helpful

had to change an item ordered on line, visited the shop in person and the staff were friendly and helpful.
They even took my bike and hung it up in their customer bike rack for me.
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Review by confirmed purchaser

Efficient fast service. Good range.

Looking for assos summer gloves, only site to have full colour range. Fast efficient service. Will use them again.
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Review by confirmed purchaser

fantastic service.

Great website had everything I was looking for, kept me well informed by email and super fast delivery.
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Review by confirmed purchaser

First class service from start to finish

As soon as I'd made the decision to go with a Seven custom made titanium frame I knew I was placing my trust and money in safe hands. The Sigma team couldn't have been more customer focused. Mick Silles expertly guided me through the process, answering all my questions and kept me up to date with phone calls and emails during the build phase.

I've only had my Axiom SLX for a short while but it has exceeded my expectations. It's everything I've ever wanted a bike to be. It's set up uniquely for me and I couldn't be happier. I am now really looking forward to all the events I have planned this year.

I would like to make a special thanks to Mick and Elliott for being so professional and helping with some difficult decisions. You guys are brilliant!

In my opinion, a great company continues its relationship with its customers past the point of the sale. Sigma is a great company and I recommend it without reservation.
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Review by confirmed purchaser

Great Service !!

The product I required was available at a great price and was delivered on time. What more could I ask for !!!
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Review by confirmed purchaser

A first class service at a budget price

Sigma Sport have a well produce easy to use site. The purchase I made (a swimovate poolmate) came at a very competitive price. Delivery was excellent via Royal Mail with parcel tracking. I even got a text notification the day before delivery. Well done all concerned. I would use Sigma Sport again and would recommend them to others.
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Review by confirmed purchaser

Effective handling of international order

I ordered my campagnolo spare parts and it was sent the next day. It arrives at my home in no more than 5 days, UK to France.
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Review by confirmed purchaser

outstanding

many thanks for your help and advice in replacing my bike. You were exceptionally patient and provided good honest input to help me get the right bike
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Review by confirmed purchaser

Job not finished - but corrected when i went back

Ok, so I took my pride and joy in for a full service costing (before replacement parts) £120. For this I expected a full strip down, clean, grease and reassembly - I.e. Back to how I handed it over.

Upon receipt there were three things wrong that weren't obvious to me until I headed out for a ride:
- saddle not secured tightly enough so after 30 mins into ride it released under me
- front derailleur guard rubbing against chain set, so I had to stop and adjust manually
- rear derailleur not adjusted with years properly so skipping and slipping out of gear

Add to this the fact that you replaced rear cassette and chain - I don't think this is really acceptable. I expect it to be tested before being handed back so you are confident in your work!


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UPDATE
Took steed back in for a check of above problems. They tweaked the gear cabling & said it was because cables were new and would need adjusting after 30 mins or so of riding. I should have known that (actually, i think i did but basically forgot it). So i have updated review to reflect my part in this. However - a chafing front derailleur and insufficiently tightened saddle still stand, hence only 3 stars. Little things, but they make a difference!
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Review by confirmed purchaser

Excellent Service & Delivery

Ordered a pair of Giro shoe covers item was dispatched very quickly after placing the order and was giving full updates of order status and received my overshoes the next day. Would be happy to shop at Sigma Sport again
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Review by confirmed purchaser

solid customer service

Ordered a turbo trainer late afternoon and received it the following day before 12.

Helen and the team are excellent including their resident granddad.
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Terrible customer service

Having dropped my bike off back in November 2013 (6 months ago), to be looked over for some warranty work, I still do not have it?! I have called I don't know how many times to find out exactly what is happening, where it is, and what work has been carried out? You also have a front track wheel of mine which I have been told is ready for collection and I need to pay for.
I called yesterday and was told I would get a phone call back within 10 minutes to find out what exactly is happening, but as per usual no phone call?!

I have been a long serving customer of yours for the past 10 years! I have spent thousands and thousands with you on bike frames, wheels and accessories. It is a 140 mile round trip for me to visit you guys. This is my first and only bad experience I have had with you, but my god this beyond ridiculous now!

I understand that you are busy from time to time, but I have been calling since January now and am still none the wiser.
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Review by confirmed purchaser

Outstanding staff knowledge and advise.

An Aladdin’s cave of new shinny bling., but all relevant, a vast range of different manufactures equipment, mainly for bikes, but building on Tri also. The staff are friendly and very helpful, along with a vast depth of knowledge. One of the best elements is that if the person serving you does know, he will find someone who does, there is no bull shitting. Also they will price match which is a big advantage as you do not need to mess around going to different outlets to get items at best price.
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Review by confirmed purchaser

Excellent service and great communication

I ordered a Deuter backpack which was on special on the sigma sport website, and it arrived within two days. Can't really fault that service. I will be using them for any future purchases.
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Review by confirmed purchaser

Disappointing but hopefully a rare slip :-)

Booked my bike in for a Gold Service and asked for wheel baring to be checked and handlebar tape to be changed. The good news was that They stayed open a few minutes longer top let me collect it but the wheel bearing wasn't fixed and the handlebar tape wasn't changed. When I got home I found that the replacement chain was Ultegra archer than Dura Ace and 10spd rather than 11. To be fair they offered to fix it all whilst I waited but as this wasn't convenient they posted a DA chain FOC. Mark, the head of service was very apologetic and it was a blip in what is usually faultless service. Bit it does knock ones confidence!
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Review by confirmed purchaser

Magnificent Mavic

Just bought Mavic Echappee jacket and bib tights from Sigma. Service and prices were superb. Needed help with sizing and they gave me excellent advice. Haven`t bought anything from them for years but will become a regular customer now.
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Review by confirmed purchaser

Great price, swift delivery, no fuss.

I bought a swimming watch at a good price. Easy to order, and the watch was delivered quickly. No problems. What more can I say? They done what they said they would, and exactly what I wanted.
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Review by confirmed purchaser

Ride of your life at sigma sports

You can always rely on on good friendly service and excellent advice , and they are not just there to try and sell and a big thanks to Anish for all the advice the bike is fantastic , great guy always helpful as are the rest of the staff .Great shop , great staff and Fantastic bikes.........

About Sigma Sport

Easy & Free Returns!

SigmaSport.co.uk will fully refund products for a period of 30 days with FREE UK return shipping!!! Some restrictions apply.

FREE UK Delivery!

We offer a free delivery service on all orders over £10.00 shipped to the UK mainland!

Loyalty Scheme

The Sigma Sport Loyalty Scheme, 3 Jerseys, one easy way to help you save. Save as much as 12% off RRP!

About Sigma Sport

The UK's largest dedicated cycling and triathlon store and website. Sigma Sport has come a long way from its humble beginnings back in 1992. Initially the dream of two inspired individuals, it has evolved into one of the most respected names in road and triathlon retail. A thriving mailorder department, staffed by real people that you can actually talk to, also means that our carefully chosen products can be purchased regardless of your location. Sigma Sport now serves a huge number of sporting and competitive athletes with a massive range of road racing and triathlon bikes, clothing and accessories from their large Hampton Wick store and mail order facility.

Visit Sigma Sport

Contact information

Call us on: 020 8614 9777
We live here: 37-43 High Street, Hampton Wick
KT1 4DA Kingston upon Thames
United Kingdom

Category

Sigma Sport is ranked 10 out of 46 in the category

Sigma Sport is ranked 12 out of 25 in the category Bike Accessories

Sigma Sport is ranked 172 out of 503 in the category Leisure

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