Sigma Sport reviews

Sigma Sport reviews

Excellent
9.3
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Review by confirmed purchaser

Sigma does it again

The most amazing shop there is, with excellent service.
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Review by confirmed purchaser

Excellent service!

Went in for a new bike for my daughter. Wanted advice and measuring up. Perfect.
Exactly what was required. No pressure. Just someone who knew what we needed.
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Review by confirmed purchaser

Almost perfect...........

Pre-sales first class... From my first phone call to my bike fitting , i was listened too and avised based on my needs not on how expensive a bike they could sell. I purchased a Specialized Roubaix with upgraded wheels, I was given a day to pick the bike up fully setup and checked which again was a very pleasurable experience and i had continuity of service with the same advisor........My first ride the next day the front brake came off the frame , ok i personally should have checked the brake, but i thought thats what i was paying for which in the final bill was just under £3.000. Attention to detail lacking in the most basic area. I am still very satisfied with my purchase.
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Review by confirmed purchaser

Elliott was fantastic!!

I had been having some problems with hip pain on my old bike. Elliott quickly assessed it was actually the wrong size frame for me. To be absolutely sure he made some adjustments to my own bike and saddle, which whilst made it extremely ugly, solved the issued I'd been having. Other suppliers would have just sold me a new bike straight away but Elliott wanted to be sure that this was the cause of my pain and the right option for me. He then worked very hard to find a frame that suited my shape and usage of a bike. Following a fantastic bike fit on my new bike, I am absolutely delighted. No hip pain at all and I am back enjoying cycling! I would have no hesitation in recommending Sigma Sport to anyone looking for a new bike.

My only reservation with the whole affair was that there were some delays in the workshop with the rebuild of my bike (I bought a new frame and used all my own components). The delay was caused by the supplier but I would have hoped that Sigma would have kept me better informed of the problems. Nothing to do with Elliott I hasten to add as he was away on holiday.

All in all extremely satisfied with the service I had. I really do believe, Elliott went over and above his duty to assist me and making sure the bike I finished up with was the right bike for me. I couldn't have hoped for better.
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Review by confirmed purchaser

Professional, efficient, knowledgeable and friendly.

Always a pleasure dealing with SigmaSport whether in person or on-line. A company that knows its market and products.
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Review by confirmed purchaser

Fast, well priced and trusted

Only ordered a new Vittoria Pave as my previous one get a massive gash in it on my first ride. I went on price initially (which is incredibly competitive) and then on the fact I had been to the shop recently and know they are a shop you can trust.

Tyre arrived, BINGO!
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Review by confirmed purchaser

Fast Delivery

Great delivery service from order to delivery
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Review by confirmed purchaser

Not as good as it used to be :-(

Its almost there...

Very 50/50 on the staff service/customer care. Generally my clothing service has been ace, including a product return, but bike servicing, wheel servicing and a new bike build a year or so ago was a disaster. I have heard the same from a couple good friends. We have purchased a now four of five bikes and a mountain of kit over the years so we are a regular customer.
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Review by confirmed purchaser

Good product coverage,easy checkout, fast delivery

Hassle free shopping. One of the only stockists I've found for Xlab kit. Easy experience and competitive pricing, will shop again.
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Review by confirmed purchaser

Easy and speedy service

Easy and speedy service
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Review by confirmed purchaser

Sigma Sport meets my needs

I've recently found Sigma sport and have begun to use them more often becuase of their great range, competitive prices and fast delivery. The internet market is a crowded one for cycling gear and only best will survive. Sigma Sport hit all of the buttons for me and I check them out every time I need a piece of clothing or equipment.
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Review by confirmed purchaser

Easy purchase

Bought for my brother in laws birthday. I found it so easy, check out via Amazon - so no need to register. Very fast delivery too, thanks.
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Review by confirmed purchaser

Simply spectacular service!!!!

I was visiting from Brazil and had to get everything on the same date. The Sigma team went out of their way to make sure all items were available for pickup and provided great advice to guide my choices.
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Review by confirmed purchaser

Excellent service

I was very impressed with the speed of order processing and the products. Very good service.
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Review by confirmed purchaser

Helpful and efficient

Sourced a replacement part for me using an emailed photo I sent. Helpful and efficient.
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Review by confirmed purchaser

sigmawesome

great service i just wish they would deliver with the Royal Mail instead of frickin UselessPS
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Review by confirmed purchaser

fantastic service

First time I used. Very reliable and efficient. A lot of other suppliers could learn from sigma
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Review by confirmed purchaser

Fast, efficient and friendly, oh, and good prices too!

I bought a pair of Bont Riot TR shoes from Sigma and found the price to be the best around. I initially bought a size too small but the returns process was surprisingly painless and i had another correctly fitting pair of shoes on my feet within a few days.

I have no hesitation in recommending them to anyone else and i will be using them again shortly with confidence.
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Review by confirmed purchaser

Excellent service, price and delivery. I would definatly use sigma sport again. Thank you.

Excellent service, price and delivery. I would definatly use sigma sport again. Thank you.
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Review by confirmed purchaser

Great shop, the world's worst delivery experienced

I ordered my item at about 1.30pm and it was picked, packed and collected by UPS just before 4pm that same afternoon. This is unfortunately where all my problems started. UPS would seem to be the most useless delivery company ever. Over the next 12 hours or so my parcel went from Sigma sport to the UPS depots in Croydon then Barking before finally arriving at the delivery office in Feltham where is was put onto a van for delivery the very next morning at 4.59am. Unfortunately for some reason my parcel wasn't delivered that day and at 5.45pm the tracking info on the UPS website showed that my parcel would be delivered the next day. So the next day comes and my parcel shows as being out for delivery.....again....at 6.04am....guess what no parcel delivery, which they didn't tell me until 7.15pm that evening...thanks UPS. Now I've had someone waiting at home now for 2 days for a parcel that UPS seem to be able to whizz around London with abandon but can't actually get from Feltham to Slough in 2 days. If I'd known I would have offered to drive to their depot and collect it. No matter, 3rd time lucky...maybe!!! and lo and behold they managed the seemingly as yet impossible task of getting my parcel putting it on a van and giving the driver some sort of navigation aid that has the the road I live in listed on it....maybe they went to a nearby petrol station and paid £1.99 for a map. Anyway I now have what I ordered 2 days later than I expected so I have to say 10 out of 10 for Sigma's online ordering service but zero out of 10 for it's delivery carrier and with that in mind I don't think I'll be ordering anything else from them as I am getting on a bit and don't want to die before it arrives.
Sigma Sport

Reply from Sigma Sport

Dear Peter,

I am sorry to see you had a bad experience with UPS on this occasion. We apologise on behalf of them for this service which is not typical of how they do business, and not someone we would associate ourselves with if that were the case. It is not like them to take so long to deliver an order as they work on a 24 hour delivery schedule.

Please do not be put off as a result of this as I am sure this truly was a one off. We will welcome your future business with Sigma Sport and we hope we can restore your faith in UPS.

Kind regards,

Helen

About Sigma Sport

Easy & Free Returns!

SigmaSport.co.uk will fully refund products for a period of 30 days with FREE UK return shipping!!! Some restrictions apply.

FREE UK Delivery!

We offer a free delivery service on all orders over £10.00 shipped to the UK mainland!

Loyalty Scheme

The Sigma Sport Loyalty Scheme, 3 Jerseys, one easy way to help you save. Save as much as 12% off RRP!

About Sigma Sport

The UK's largest dedicated cycling and triathlon store and website. Sigma Sport has come a long way from its humble beginnings back in 1992. Initially the dream of two inspired individuals, it has evolved into one of the most respected names in road and triathlon retail. A thriving mailorder department, staffed by real people that you can actually talk to, also means that our carefully chosen products can be purchased regardless of your location. Sigma Sport now serves a huge number of sporting and competitive athletes with a massive range of road racing and triathlon bikes, clothing and accessories from their large Hampton Wick store and mail order facility.

Visit Sigma Sport

Contact information

Call us on: 020 8614 9777
We live here: 37-43 High Street, Hampton Wick
KT1 4DA Kingston upon Thames
United Kingdom

Category

Sigma Sport is ranked 11 out of 46 in the category

Sigma Sport is ranked 12 out of 25 in the category Bike Accessories

Sigma Sport is ranked 172 out of 503 in the category Leisure

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