We are electrical contractors and used simple lighting for some electrical products,
As normal we first fixed our gear then second fixed after construction was nearing completion, at this time we had a few problems with a certain controller (getting it to function) it turned out there was a missing part.
Unknown to us you only get 5 days to check your order for missing items, although all items delivered where checked according to the order and all seamed to be there,
Back to the story there was apparently a part that was needed to get this controller working and there was no way for us to foresee this missing part as not all parts of a kit are listed,
Not to worry I thought, I will phone customer services and explain, this controller does not function so speaking to there technical dept I found out I was missing a part,
Handed back to customer services where basically I was told its past 5 days according to there terms I would have to buy another one, even though I explained the checking the order - first fixing scenario - etc.....
Totally unhelpful, seriously bad customer service will never use them again and would ask all fellow tradesmen to do the same,
Use another company, quick to take your money but not interested when things aren't right.
Delivery used to be free, not it costs £4.95. Ordered 29th November, still waiting to get parcel, card left 7th December. So, I now pay for delivery and it's slow? I chased it via your your support e-mail address and got no reply. That's poor. Let's see if I get a reply to this.
Wonderful website with ordering very straightforward. I ordered cornice T-Bar LED lights and was impressed that advice is contained within the information as to the fact that I would need a transformer and also which one would be suitable. Very useful information for someone that knows very little about electrics (like myself!).
Ordered one day, received the next and all perfect as well as very competitively priced - can't get better than that. Will definitely use Simplelighting for all my future purchases.
Informative website. Invaluable advice on phone. Fast service and overall a great product which was easy to fit giving a brilliant light in our new modern kitchen. The dimmer is a real bonus for more ambient light when not cooking. Have already recommended you to a friend.
Website is user friendly, informative with loads of extra detail for the amateur. Ordered before midday and true to their promise parcel was received next day. Text messages advising delivery date and then best of all, that the parcel would be delivered within a two hour slot. Lighting set was absolutely perfect and easy to install. This company deserves its 5-Star rating. We will definitely use them again. Thank you for such excellent service
I was looking for a LED solution to under bench kitchen lighting as i was tired of constantly replacing fiddly little halogen lamps that constantly failed. Simplelighting provided a cost effective solution, replace the lot with fitting and LED lamp, one package, quality acceptable, so very pleased.
The service was efficient and delivery was fast. The triangular under cupboard lights I bought were of good quality. I am an electrical contractor and I would use simple lighting again even though normally I am reluctant to buy electrical parts online.
I was after a replacement bulb for my kitchen unit
I went online and googled the make and model and found this company. Ordered and it arrived safe and sound 2 days later well packaged. Couldn't ask for more
I used this company to replace to order 2 under unit kitchen lighting units no longer stocked by Howden Kitchens. I ordered by phone received excellent customer service and prompt dispatch -
I used them again to order replacement light tubes - ordered on line - prompt e-mail confirmation and prompt dispatch received next day
The small order I placed was delivered quickly enough once dispatched, but if there was a good reason why it took 10 days from placing the order online to it being dispatched, nobody told me what it was. In all other respects the service was faultless.
Phoned up before buying the on line for some info on the lights for my kitchen.
Was met by a very helpful chap who explained all I needed to know about the lights and the shelve I was buying . His telephone manner was excellent he was very knowledgeable and patient and explained everything to me . Have told my neighbour about this service and they are now going to order there light from them .
Delivery was very quick just as they stated Many thanks
We ordered on the telephone from Simple Lighting some LED strip lights to go underneath our kitchen cabinets. We found the salesman very helpful, cheerful and very pleasant. We received this order within a couple of days, with a telephone call prior to delivery informing us of the time of delivery. They were very punctual. We would not hesitate to recommend this company and would certainly order more products from them in the future.
We wanted some led lights for under the kitchen cupboards and found Simple Lighting on the internet. From browsing to ordering the whole process was easy and delivery next day. First class service. Will definitely be using them again.
I ordered 4 LED undercabinet lights on-line. The site was easy to use even for me, a novice internet buyer. Goods arrived promptly next day. Unfortunately I had to exchange the recessed lights for surface mounted ones (dispute between electrician and kitchen fitter! ) The staff at Simplelighting couldn't have been more helpful and I would certainly use this company again and highly recommend their products and service. Many thanks.
Adequet training must be provided to your sales team- I really do not undrestand exactly what bespoke service do you provide.
Simple lighting. First class service. The staff are helpful and give good reliable advice. All our questions were answered and we are now enjoying our new kitchen lighting. We ordered in the morning and the lights arrived promptly the next day. We would recommend simple lighting to anyone. Very happy customers. Thank you.
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