I used this company to replace to order 2 under unit kitchen lighting units no longer stocked by Howden Kitchens. I ordered by phone received excellent customer service and prompt dispatch -
I used them again to order replacement light tubes - ordered on line - prompt e-mail confirmation and prompt dispatch received next day
The small order I placed was delivered quickly enough once dispatched, but if there was a good reason why it took 10 days from placing the order online to it being dispatched, nobody told me what it was. In all other respects the service was faultless.
Phoned up before buying the on line for some info on the lights for my kitchen.
Was met by a very helpful chap who explained all I needed to know about the lights and the shelve I was buying . His telephone manner was excellent he was very knowledgeable and patient and explained everything to me . Have told my neighbour about this service and they are now going to order there light from them .
Delivery was very quick just as they stated Many thanks
We ordered on the telephone from Simple Lighting some LED strip lights to go underneath our kitchen cabinets. We found the salesman very helpful, cheerful and very pleasant. We received this order within a couple of days, with a telephone call prior to delivery informing us of the time of delivery. They were very punctual. We would not hesitate to recommend this company and would certainly order more products from them in the future.
We wanted some led lights for under the kitchen cupboards and found Simple Lighting on the internet. From browsing to ordering the whole process was easy and delivery next day. First class service. Will definitely be using them again.
I ordered 4 LED undercabinet lights on-line. The site was easy to use even for me, a novice internet buyer. Goods arrived promptly next day. Unfortunately I had to exchange the recessed lights for surface mounted ones (dispute between electrician and kitchen fitter! ) The staff at Simplelighting couldn't have been more helpful and I would certainly use this company again and highly recommend their products and service. Many thanks.
Adequet training must be provided to your sales team- I really do not undrestand exactly what bespoke service do you provide.
Simple lighting. First class service. The staff are helpful and give good reliable advice. All our questions were answered and we are now enjoying our new kitchen lighting. We ordered in the morning and the lights arrived promptly the next day. We would recommend simple lighting to anyone. Very happy customers. Thank you.
This is the 2nd/3rd item I have bought and the service is A1. Very pleasant people to talk to and very helpful if you have a problem with an item. Would highly recommend them and would definately by from them again.
The light fittings (Mains Voltage LED GX53 Surface Mounted Light) are a quality product - nicely designed, nicely made and with replaceable LED modules. We needed a VAT free export order and the staff could not have been more helpful. The goods arrived quickly, on time and generally exceeded my expectations. I have no hesitation in recommending them unreservedly.
Bought colour changing LEDs for kitchen. Visited workshop in Birkenhead, everyone very helpful there, they gave advice and options to ensure I ordered exactly the right equipment for what I needed. Dealt with this firm by email and phone, very quick and helpful responses. Products despatched next day and easy to install. Post sale phone support again very helpful. Only criticism would be the website, it's not particularly user friendly and doesn't really do the products justice, however this doesn't really matter as the phone support and advice is perfect. Don't rely on the website - give them a call, or better still go and see them on the Wirral!
It was an easy site to use and I found what I wanted at the right price without any issues. Goods arrived within 2 days, well packed and ready to use along with instructions. easiest shopping I've done while fitting out our kitchen.
I purchased a similar light unit from Screwfix but it didn't work when I fitted it. After returning the unit for a refund I searched the web for a similar fitting. I came across simplelighting.co.uk I found the fitting I liked and purchased it. It arrived very quickly and was very pleased when it worked The only drawback is the brackets are not very easy to fit but after a few attempts got it up and working. all in all a very good company to deal with.
Ordered several types of LED bulbs, however after purchasing realised that I could have used their bulk service.. 1 email and this was kindly resolved with a refund of the difference, extremely pleased with this type of service. Arrived within stated timescales. Will definitely use again as customer service top notch!
The 10 spotlights I ordered were good value and arrived quickly. The packaging was adequate but had been damaged by parcelforce, fortunately the lights were not damaged inside. I was so pleased with the lights I ordered another 6, but had trouble with the website so rang Simple Lighting and they took the second order over the phone. Very helpful company and very easy to deal with, 10/10. Parcelforce on the other hand are not good couriers and all packages I get from them seam to be damaged, hence they let Simple Lighting down. If they were to use DPD the service would be faultless. Overall though I was very pleased.
I purchased from this company over a year ago, and wanted some more items, so emailed to get advice about which items were the most suitable. I received very helpful advice which this company seemed very pleased to supply. I then had a couple more queries, phoned them and have ended up with exactly what I wanted - Well done!
This was a simple order for three kitchen LED downlights and a transformer.
The good arrived promptly and everything was in order. I shall be happy to order again from Simplelighting in future.
I ordered some LED kitchen light early one afternoon and to my amazement they arrived the following lunchtime. The lights are excellent quality and were much cheaper than if I'd ordered them along with the kitchen units.
I couldn't be happier with the service I received from Simplelighting.co.uk
These were just the lights I was looking for to brighten up a dreary display cabinet.
Unbelievably inexpensive and the service and communications were perfect.
A highly recommended company that I would willingly deal with again.
Quick delivery and one small hitch quickly sorted.
Bought led under cabinet lights and led strip lights.
Pleased with the light output which has transformed my kitchen
Good company to deal with.
Recieved lights quickly, one didn't work. Couldn't wait to return and get replacement to be sent so purchased replacement as promised next working day delivery. This was on a Monday pm so expected it weds as was to late for postage. Thursday came and still no light so I rang again and spoke to lee. Was told that I needed to contact sorting office as that's what Royal Mail do all the time? Never have I heard that before! I asked what would happen if it wasn't there, he replied wait two weeks snd lodge a lost item with Royal Mail as they not responsible! I said I had ordered a new one in good faith so that I had it. I asked to speak to supervisor but was told no, they won't say any different! And also they weren't there! One on a tea break and one out of the country! So I said when will he be off his break, to be told half an hour but don't bother as he won't say any different! So I said id ring back! Anyway funnily enough the light arrived next day....probably as it was only posted after my phone call !!! Rude after sales !
I placed my order for under cabinet kitchen lights and they arrived within 2 days. Unfortunately they were too big but the staff at Simplelighting were so helpful in explaining how to return them which I did, and received my refund within a week. I immediately ordered different under cabinet kitchen lights and they arrived the next day! I'm very impressed and would definitely use again and recommend to my friends. Also very good value for money.
Was impressed with the products I received and the delivery, there was a mistake with my order and it was rectified with no quibbles with the replacement arriving the following day. A sign of great customer service is the ability to recover from problems.
Very happy with the LED lights I bought, superbly bright (much better than ones I bought elsewhere) and at a good price tht will give good payback in less that a year. Very easy to order on the website, with free delivery, and they arrived within a couple of days. Good guarantee period, although I hope I don't need to call upon it. I will certainly use this company again.
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