PLACED AND PAYED FOR ORDER ON 3/11/2013. HAVE NOT RECIEVED YET! EXACTLY THE SAME HAPPENED ON PREVIOUS ORDER! RANG UP SAID SAME AS BEFORE, BLAMED ROYAL MAIL. THEN TOLD LIKE BEFORE WOULD HAVE TO WAIT 15 DAYS BEFORE REFUND. NOT GOOD ENOUGH.
I've ordered a number of times from Simple Lighting and have been very pleased with the quality of their products and the wonderful service, every time without fail the delivery has been next day.
I had a small issue with one item and after speaking to them to explain the issue they sent out a replacement on the day and I received this the following day.
Customer service is also great, they're always happy to help when you contact them.
I can't recommend Simple Lighting enough, if you order from them you so do safe in the knowledge that you're getting a quality product and guaranteed top notch customer service, I wouldn't hesitate to order from them again or recommend them to anyone else.
Ordered some cabinet LED downlights which they recommended I get an extension lead with it, they didn't mention I would need a low voltage transformer to be able to use the lights let alone the extension lead had no output so having not knowing how to use these unexplained items I destroyed the lead and put a plug on one end to test the lights were working, it blew the circuit and they didn't work, lucky I hadn't installed them first. Not getting my money back, they say it's my fault.
- chat pop-up window to speak to a real person when looking at online. probably reason I made the order
- was very impressed with (free) next day delivery!
- felt the website could do with additional guidance around have you need for a full installation (controller, power pack etc). Took a while to tease this out of the site
- bespoke lengths - felt this could be handled more effectively on the website, because as a customer you were not sure what to do (e.g. please solder power cable, custom lengths for power lead)
- being referered to as Customer in the survey invite. Surely you can dig out the first name e.g. Dear Customer - bad, Dear John - good
I got a lot of help from 'Will' (on the 'Chat' that pops up) regarding comparisons between an LED under-cupboard strip light that I was enquiring about and a halogen version I already had. As a result I bought the LED and very glad I did.
When I then went to purchase it, there was a glitch with Paypal and I ended up paying twice at near enough the same time. In a bit of a panic I went back online and Will sorted it all out. He cancelled the extra order and refunded the additional payment as soon as he'd checked it all out and in well under 10 minutes he arrived back in Chat to let me know it was all done. Couldn't ask for better service. Thank you Will :)
I will certainly be buying from Simple Lighting again soon, and have nothing but praise for their website and customer service.
Unfortunately we had some damaged lamps delivered, I have contacted simplelighting but they will not realease replacements until spoken to the supplier?
Its been over a week still no replacements which had been damaged in the postal system?
No one has updated me and will need to contact them again to get my replacements
Not a happy customer.
Excellent all round service.
When received the product was in good order & a quality item. However it did not do the job for me and there was no problem when I asked to return it. Simple lighting do not pay return postage (understandable) but also deduct their postage out - a bit harsh I feel.
However watch out for return postage charges. Postage to me was just over £4 but I could not get that deal & return postage was over £11 !!
None the less very good service.
Great service. I made a mistake with my order which was resolved with no fuss at all. The lights I bought are very good value for money. I will definitely return to Simplelighting for my kitchen plinth lighting.
I Bought these dimmable LED lights for a bedroom to replace halogen bulbs. they work and dim well
Ordered and fitted 3.1M of 60 LED/m Ultrbright LED Tape with power supply and basic contoller. These are seriously bright LED's and have transformed our dark staircase - what a choice of colours and themes.
Would recommend these and am currently thinking where else I can use them!!
Ordering was easy over the phone, slight mix up so didn't get dispatched straight away but came day after I chased. Overall good company to deal with
The parts I ordered arrived quickly and as required. I received a follow up phone call after placing the order to check that I had ordered everything as required. All ok and parts arrived the following day. Excellent service at a good price. Thank you Simplelighting.
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