I was happy with the service - ordering and collection from Collect+.
But when I powered on the laptop and set it up, I found that the battery was not charging at all. After a few tests, it was the same, and had to return it for investigation.
This means I don't have a laptop to use now. So I am disappointed.
Amazingly efficient and a good deal to boot
Like many \I researched the market in order to get the best deal and obviously some comfort that you are dealing with a reputable company.
Everything that they say they will provide and do was done.
Information is very quick and delivery and the laptop exactly as promised.
Ordered my Acer laptop late Sunday last weekend, received confirmation of my order very quickly. I wasn't in a hurry to recieve so I opted for the free delivery which is within 5 working days. On Monday I received confirmation and a tracking number for next day delivery. Ordered and recieved within 48 hours - excellent. Only downside is the potential additional charge for using credit card however this is becoming normal nowadays - I used my debt card however you don't get the extra protection from your card provider this way. Would recommend to my friends...considering this is my 3rd purchase something must be right!!
ordered PC (acer inspire xc600 ) late Monday was delivered Tuesday morning. PC was exactly as advertised on website ,impressed by the small compact design ,looks great .takes up less room so desk looks tidy.
PC came fully loaded and ready to use easy to set up quickly .windows 8 operating system new to me so will need to get book on this system ,moved up from xp operating system so will take a little to get used to it.
the only niggle is the on button is a little narrow and tricky to press but that just might
be my big fingers. otherwise a fun sized PC for all the family .
Purchased Acer laptop advertised with Win7 Pro preloaded with Win8 downgrade rights. Specifically sought Win7 as Win8 rubbish on non-touch devices (great on smartphones and tablets though); also sourced for a client so didn't want to pass the hassle on. Ended up Win8 only - confirmed by Acer UK (not Simply Acer) after call. This whole episode cost me money as this job was already priced (and I had to provide Win8 training). Good laptop though, shame Win8 spoils it.
Bought an Acer V5 - was delivered in about 16 hours! Works perfectly. Nice and straight forward transaction.
Order came in 2 parts from different delivery firms. One managed to be on time the other claimed to have the wrong postcode. What wasn't acceptable was the lack of communication and couldn't care less attitude from the company when we spoke with them.
We also get very frustrated when a company that we place an order with start to blame the delivery firm that they have contracted to deliver goods as if its not their concern!
I love my Acer V3-731 laptop, Windows 8 took a bit of getting use to but once I'd made it look more like windows 7 no problem, it's so fast wonderful.
Lots of communication Text and email . polite and all-round a nice service.
I recently bought a laptop from the simply acer.
The process was easy and simply even with the unexpected problem with your order email. Which they use to check your order and make sure it is genuine.
My only disappointment is the site advertised one delivery company which I have used before and was impressed with their service and information about delivery times so that some one did not have to wait in all day for the delivery.
A different company was used though the order arrived at a reasonable time in full working order. part of the reasons for using simply acer was the delivery company they advertised having gone for the next day delivery.
Overall happy with the service and the quality of the laptop and will consider them in the future.
- good level of detail and good product pictures
- fast delivery
- good product condition (generally)
- the laptop's (Acer) trackpad is overly sensitive, keeps clicking on things whilst hover over the screen, nearly deleted important files accidentally (not sure if it is fixable or a hardware problem)
- choice of products could be bigger
- prices quite high, considering the manufacturing price they could sell them much cheaper
- long check-out process
- the Customer Service Reps make you feel very rushed on the phone; they answer the questions butmake you feel like they really cannot bebothered to speak to stupid you (maybe not their fault if they are paid more for short conversations, the management should improve the incentives)
- free delivery (says 5 days) is fast enough (arrived in 2 days), so don't let them fool you into picking the extra fast one as most probably they will use the same delivery service, so it's a waste of money and for them extra profit without even doing anything different
Thomas found this review useful
The laptop I bought was great. Although I ordered well before the deadline and paid for next day delivery service it took 2 days to arrive. Whilst this s not Simply Acers fault the service I paid for was not as described.
Discovered simply acer through an ad on gumtree. Wouldn't usually click on those sponsored ads but glad I did this time! I got an Acer Aspire S3 which was actually the same price on amazon but from simply acer it came with an extra 20GB SSD on top of the 500GB HDD which is why I chose them over Amazon. Ordered at 10am on a Monday and it arrived 8.30am the next day. Just after ordering I got an email saying there was an issue with the order and to call the number given, turns out the issue was that delivery and payment addresses were different and they just wanted to confirm so after a 2min phone call the issue was resolved - nice security feature!
I purchased a Acer Aspire Timeline Ultra M3-581TG, Intel® Core™ i7-3517U from this company. My reasons for purchasing was the price for a i7 Ultrabook with 10gb of memory and 20gb SSD - untouchable and unbeatable! The ordering process was simple enough, a few screens to go through if you want optional extras, then select the type of postage (I selected free postage). I received an email confirmation of my order within minutes, followed a few hours later by a 'my order is being processed' email. By the evening I received a tracking number. The laptop was delivered the next day by courier. I wasn't expecting this as I selected free delivery, usually 3-5 working days delivery, so 10 out of 10 for delivery! The laptop was well packaged. Simple to set up (Windows 8 so a learning curve for myself). The laptop build quality is good. It is fast compared to my old i5 HP laptop and IBM Thinkpad. My only problem is the keyboard. As I type this, some of the keys are extremely non-responsive! So much so, that typing this review is an UTTER pain in the backside. The keys A, N and the spacebar and shift keys are the worst! I find myself constantly having to review every word I type, go back, delete, highlight, etc, to correct words. My old IBM Thinkpad may well be coming out of retirement at this rate. I'm not sure if this is the norm for this make of laptop, but checking other reviews some reviewers have noted this problem. I'm hoping that the keyboard will 'bed-in' with use, but I suspect I may well be chasing my money back at some point.....
I ordered the Acer Aspire XC600 on Friday afternoon and it arrived, safely packed and in fine fettle, on Saturday lunch time. I am very pleased with the service and would have no hesitation in both buying from Simplyacer again and recommending them to others. Whoops! I just did ! (The price was good,too.)
We ordered two laptops to replace our two duaghter's old ones which were giving trouble with the batteries. Amazing service - they were delivered well within 24 hours. Both girls are really pleased with their new laptops as both studying for uni degrees.
The variety of laptops is amazing. We were after this Aspire v5 for some time with top end hardware but no one seemed to have it. Simply Acer had the model with the max. RAM and hard disk capacity. The prize was unbeatable too for the goodies the laptop came with. Furthermore they delivered it just in 48 hr, and it wasn't express post!
Amazing people, really. I highly recommend them!
Have been looking for a new laptop for the wife to replace her old tower PC and drag her into the 21st Century! Having researched a bit I decided that an Acer laptop would be ideal for her and so searched for a good supplier, whihc is when i found SimplyAcer.com. The website is great, very informative and easy to compare different models -- and importantly of course the prices are very competitive. Once a model was chosen, ordering was a breeze and was then kept fiully informed of order status including a precise delivery time - within an hour slot, amazingly; and it turned up then as well! In fact delivery was much quicker than the original estimate and also on a free offer at the time -- brilliant service! the product arrived well-packaged and in mint condition...
I would have no hesitaiton in recommending this company to anyone looking forto buy a new Acer machine.
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