Reply from Simplyasus
[REPLY]
- Reviews (221)
- Royston Sang
- 3 Reviews
One week after delivery, the buying and delivery process was very satisfying.
Brilliant web site and helpful phone contact. The product was as described after taking delivery in record time.
- Paul Daykin
- 2 Reviews
Simply excellent!
Cheapest netbook price i could find on the net, excellent communication and superfast next day delivery. A perfect transaction from start to finish.
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- Kevin Green
- 1 Review
K55A - great price and great delivery
Laptop to the spec I ordered arrived next day. The carrier gave me a 1 hour slot for delivery which they met.
No problems with the laptop so far.
Very pleased.
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- Helen Williams
- Kingsteignton, GB
- 1 Review
Appalling!
I bought a laptop end Nov 11 for a Christmas present for my daughter. The following Christmas it started to have problems charging. I contacted the company who didn't want to know as it was technically over the 12 months warranty! After lots of debate they eventually agreed a good price to repair, but low & behold the hard disc "disappeared"! DO NOT TOUCH THIS COMPANY!!!
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- Bas. Pickard
- Louth, GB
- 2 Reviews
Ordered Friday afternoon and delivered following morning. Excellent service!
After ordering my new Asus computer it started snowing heavily and I never expected my machine to arrive on time . A combination of prompt attention by Simplyasus and their carriers meant I took delivery and was using my laptop the following day. Full marks.
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- Russell James King
- 1 Review
Horrible customer service
I placed an order on the saturday. On the Monday I had to change delivery, which I was unable to change it to next day, so I was put onto two day delivery.
My order was not dispatched until the day it was due to arrive, due to it apparently not being in stock (Even though the website said it was) and now it won't arrive for ANOTHER 5 days due to Bank holiday.
Spend more, go elsewhere. The £50 I saved from their cheap prices has been wasted on me missing a shift waiting for this delivery.
Poor service from them as it states they will contact you if there is a delay, which they failed to do.
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- Md Shams E Tabriz
- Ellesmere Port, GB
- 1 Review
Great Service with Great Deal and Quick Next Day Deivery
I ordered an ASUS K55VD-SX494H Intel® Core™ i5-3210M Dual Core Processor(Ivy Bridge), 8GB DDR3 RAM, 1TB HDD, NVidia 610M 2 GB GPU. Usong it for nearly 1 and half weeks.
Its really an awesome laptop...Playing high end games and running my engineering simulation and CAD software really smoothly... The delivery was super quick. I have selected standard 5 day delivery and got it next day.....How cool is that?
The only thing I found as a drawback is Windows 8... Its not bad but ts not great... I wouldn't pay extra money for windows 8....I would rather have windows 7. The Asus Smart Gesture is a bit of a pain. Didn't like it too much.
Moreover, Its a great laptop...and Simply Asus is a great place to buy laptop to be honest. Who doesnt want a next day delivery for free? and Such a good deal...In all the other shop my laptop was £550+...but I got it in £479.99 ....and Loving it... :D
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- Jaro Ostrihon
- London, GB
- 1 Review
Absolutely brilliant..
All good, the delivery arrived even earlier, than expected, and the price I've got my laptop for was unbeatable.. Might eventually use them again..
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- Nick Stubbs
- London, US
- 2 Reviews
Great Service but Check the Specs!
I ordered through Simply Asus because quite frankly I could not find a better deal anywhere...even my tech guy says the laptop is very good. In 2006, I spent £2000 on a Blu Ray laptop with 2GB Ram, Dual Core Processor and HD screen...I was an early adopter.
2013 and I buy a laptop that is 8x more powerful, smaller and 1/3rd of the price!
This is a 15.6" laptop with HD screen, 16GB Ram, Intel Ivy Bridge Architecture Quad Core processors and 4 USB 3.0 ports, HDMI port...and so on...great laptop!
However, when I received it within 2 working days, and even though there was a sticker on the outer box saying it had been upgraded to 16GB from 8GB Ram, when I checked, it only had 8GB.
I made a return order and fair play to Simply, they had a courier here the next morning, added the extra RAM the next day and the following morning I had my laptop back with 16GB RAM.
I cannot fault their customer service despite the troubles that other people have had here and the laptop is sweet and very fast.
I have no problem in recommending Simply Asus but if you are buying a product that offers a free upgrade from the standard boxed unit from Asus, just check all the specs etc when you first get the unit.
Great company, great service, great product!
Edit: Forgot to mention that with all my deliveries and pick ups, I received a text and email letting me know the one hour window when the courier would arrive and they were spot on...it's the little details that really help.
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- Pamela Norrie
- 1 Review
Mostly happy
Very pleased with X401A - as described in advert, apart from colour, which was listed as being purple, but a shocking pink laptop was delivered. I don't really like the colour, but needed the laptop urgently, so will get used to it. (Had I been male, suspect it might have been more of a problem.)
- Aod Boonyoung
- 2 Reviews
Asus laptop i3
I order the laptop from this company it was fantastic fast delivery relaiable five stars
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- Adrian Machiraju
- 1 Review
Good price, good delivery
The laptop was offered with an enhanced specification not available elsewhere, and at a price as good or better than available from other internet retailers. The machine which arrived is exactly as described. Excellent delivery service, I even received a text on the day to tell me just when the driver expected to arrive.
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- David Bridges
- London, GB
- 1 Review
Avoid! Pay extra to buy from a reputable seller!!
Summary: I can't stress enough how much I recommend avoiding this company! If you want the hairy details, continue reading.
I ordered my first laptop from Simply Asus which arrived within 24 hours (note: don't pay extra for next day delivery as they only send their laptops with next day delivery on all the options, including the free one). The laptop received was faulty, it was unable to switch on. It was evident as soon as spoke to the phone operator that Simply Asus did not want to be involved with the issue, and she tried referring me to Asus technical support rather than trying to replace a product that I received faulty. I then filled out the 'RMA form' that they use for processing returns, and I did not hear from them within the 1 working day that it specifies on their site. I then called to chase them up and the woman seemed helpful enough ( although she was in no way concerned or apologetic) and booked a courier to pick up the laptop the next day. The next day the courier didn't arrive and so I made another phone call. It turns out that my returns request hadn't been accepted and the woman I spoke to made a mistake by booking a courier. Anyway after waiting for their in house team to deem that my laptop had a problem after a few days, I spoke to a different person to book a courier to pick it up and it seemed like I would finally get rid of the laptop. Again the courier did not show up. I called the following day to find out what had happened, apparently it wasn't their fault but the couriers... surprise. On the following day the courier did arrive and my laptop was sent back. After more waiting, they confirmed that the laptop was faulty, however didn't provide me with any further actions like having the machine replaced or getting a refund. So I made yet another phone call to sort out a refund which they granted, however it was another 10 day wait before the money was back in my account.
They have a very long process for dealing with their mistakes. What is worse, is how unhelpful their phone support is. Please take my advice, it was 3 weeks for the process to be completed, and during that time I really started to doubt if I would get a refund. It is really not worth buying from this company.
(Note: I have now seen that they offer a service for around £10 that means you don't have to use their slow RMA return forms. It really goes to show how this company goes out of their way to rip you off)
- Lynn Kelly Webster
- 2 Reviews
Excellent service
From start to finish no problems at all. Fast despatch. Happy with performance of laptop and the price I paid.
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- Keiron Gibson
- 1 Review
Excellent speedy service with very competitive prices
Very good value purchase, especially with 12 Gig RAM - no one else came close
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- Hebe Halstead
- Branscombe, GB
- 1 Review
awful
arrived fine and on time.....but the a key did not work....will take 2 weeks to check it and send a new one-that was too long so opted for refund.....the pick up process is a nightmare too...sorry we are 5 days behind ...arrange a date ...then rearrange it on the day you have waited in for them to pick up ...then they don't turn up.....every contact has loads of terms and conditions which make me feel they won't refund in full.
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- Soji Adeyanju
- 1 Review
Great price, user-friendly website & prompt delivery
Was searching for an ASUS laptop to buy and came across SimplyASUS. The price they offered for the product (ASUS K55VD-SX494H) was unbelievable considering the configuration which I could not get elsewhere.
I was a bit apprehensive as this was the first time I have heard about them. After looking up thousand of positive reviews about them, I decided to go ahead and make the purchase. to say that I'm blown away with their delivery and overall customer service is an understatement.
The ordering process was very user-friendly and effortless. My order was dispatched after about 20 mins and was kept regularly updated via email and sms as to the status of my order. To my surprise, the order arrived first thing in the morning the next day.
Well done for the amazing service guys and keep it up. Be assured that you have won a customer for life.
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- Roger Tompsett
- Epsom, GB
- 2 Reviews
Brilliant service
My ASUS N56VM-S4034V was delivered very quicky even though I didn't pay for express delivery and seems to work very well. It connected to my network with no problems both with Wi-Fi and wired ethernet. The screen is fantastic and Adobe Lightroom 64-bit works brilliantly. I will be doing video editing but have been too busy to do that yet, so I can't say how fast it is rendering HD video. I was disappointed that the keyboard isn't illuminated since i like to work in a dimly-lit room and I don't find the touchpad easy to use (it's the first time I've had one for a long time). I might use a mouse for photo/video work where precision is needed. There are lots of ports (including a VGA and HDMI outputs, so it is very adaptable. The sound is good and will be fine for most vieo work and has S/Pdif output so you can connect to a HIFI system. Overall, I would recommend this firm and this machine. It was an absolute bargain.
- Penny Morrison
- 2 Reviews
5 stars
Easy to order, arrived very swiftly having been informed of delivery date. Excellent service.
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- Samantha Marriott
- Nottingham, GB
- 1 Review
Decent service, but laptop defective
Firstly, to say the service - both Simply Asus and their courier has been excellent. The emails letting you know when delivery is planned are accurate and speaking to the helpline saw my laptop returned to them the next day with no issues.
I went ahead and bought a second machine as a early Christmas present for my sister and, again the laptop arrived within a day which I thought very good considering I'd chosen the free delivery option.
Now to the problem.
The first machine I bought was an Open Box offer (one of the 2% of machines that get returned within 14 days as buyer decides they don't want the item) but I was concerned to find it came to me with a non-legal version of Windows 7 installed.
Tech support confirmed this after I emailed them some screenshots but could provide no explanation as to how this could have happened. Very worrying.
I cant see any advantage in the original purchaser of my machine doing this as they don't ship with the OS software supplied on disk to nick. So, how this happened is anyone's guess.
I have awarded 4 stars as, so far my experience has been OK. I will update when everything is sorted out.
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- Francesca Soliman
- London, GB
- 1 Review
Decent service, but defective item
Item arrived promptly and the service was generally swift. However, the laptop's touch-pad was not properly fixed and made an unpleasant noise when used. Furthermore, it quickly became unresponsive, after barely an hour of use, with the right-click feature completely unusable, so I had to send the product back. Item was collected when agreed, so I cannot fault the collection service; however, such an obvious quality issue could have been detected before the item was sold. If the problem is fixed and no other issues arise, I'll be happy to give 3 or 4 stars, but so far I am disappointed, as I have to wait a further 10 days for an item I need with a certain urgency.
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- Samuel Wilson Morgan
- Penarth, GB
- 1 Review
No keyboard backlight on N-Series
After researching a new laptop, I decided to order an ASUS N-series laptop. When the product arrived, I was very disappointed to find it lacked the backlit keyboard advertised on the official ASUS website; one of the features that had convinced me to buy ASUS over their competators. (see the promotional video at http://ie.asus.com/Notebooks/Multimedia_Entertainment/N56VM/)
Since contacting Simply Asus i have been told that the laptop was not advertised as such on their website, but when it appears a backlight comes as standard from ASUS, I don't expect customers to have to ask which features are missing.
I'm very disappointed to find such a simple addition has been removed from this model with no notification, the keyboard shortcut even informs me the backlight is changing so it must come as standard, but one simply hasn't been installed - whether this is cutting corners on design or simply a cheaper model, some indication should have been given that features had been removed - a case of false advertising it would seem.
Other than that, great laptop, and i cannot fault any other element of it's design or construction. However, when you spend the best part of £1000 on a laptop, you expect it to come as advertised.
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- C Esi
- London, GB
- 1 Review
Simply easy
After much research decided to order a laptop from Asus rather than Dell as was able to get a better spec for the same money and I have often used Asus components for PCs I've built in the past, and like their build quality. Found this supplier on the Asus website.
Ordered the laptop on the Friday with a standard 2 working day delivery. Had tried to order it the night before but the website would not accept my details. Tried again the next morning and made the order. Was updated about the status of the order by email regularly, with a follow up security call.
On delivery day the courier sent a text to say that the goods will be delivered within an hour time slot and true to word the driver arrived within the time slot. The goods arrived well packaged.
This is first time I've bought from this company but so far so good. Will definitely order from them again.
- Jenny Steel
- 2 Reviews
Recommended
Item arrived the day after I ordered at the time they specified. A good price, good laptop and no problems.
- Peter Matthews
- 3 Reviews
- Lackford
- 2 Reviews
Asus EEE mini pc
Excellent service. Ordered lunchtime, delivered before 8.00 am next day. Product working great. Would not hesitate to use the company in future
- Simon
- 2 Reviews
good fast service
The only complaint is about the product Asus netbook 1001P, I wish they wouldn't split the harddrive in half - Does C: really need to be 60GB? Also there's no XP/Windows 7 Disk so if you format the harddrive how do you reinstall the OS? Lastly Uninstalling Trend Micro's Antivirus software causes an error to do with ACPI to show every 5 seconds.
- Malcolm Reid
- Prestwick, GB
- 1 Review
Simply Asus
Ordered laptop at 7:00 am, arrived next day in the afternoon, had not paid for next day delivery. Even had a glitch with my payment details, quick phone call to Customer Services sorted and lap top despatched.
Did what it says on the tin.
I would recommend Simply Asus.
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- Mike Austin
- Bristol, GB
- 2 Reviews
Excellent!
I ordered a Asus Eee PC 1018P netbook for £243.58 inc. p&p. I could not believe the price! It was much cheaper than anywhere else - even box.co.uk who own it! So I was suspicious. I ordered Monday night, standard delivery and got a phone call query about the delivery address the next morning. I received it on Wednesday - far quicker than promised. I was informed all the way - not just by SimplyAsus that it has been shipped but from the delivery company (dpd.co.uk) at 9:10am informing me it would be delivered between 14:45-15:45! I have never had that before! The Asus 1018P netbook was delivered exactly as ordered. Exemplary!
- hogli
- London, GB
- 1 Review
good but far from optimal
Ordered a laptop and external USB CD-ROM from the web store with express delivery option. The price was competitive and the product arrived 1-2 days later. But there were some glitches in the process which I do not expect from a modern Internet company.
1) A few hours after my order I received an e-mail that there was a problem with my order and I should call the support center. The money was already taken from my account. I called and waited in the queue for >10 min only to confirm my address (which is linked with my debit card anyway). This is not state-of-the-art service! If they need to confirm my address that is perfectly fine but then I expect being called (I supplied two tel. numbers with my order) not the other way around.
2) My products came with two separate couriers in two separate boxes. I was only given the tracking number of the CD-ROM. The Courier delivering the laptop sent it to my neighbor, which is not simplyasus' fault, but even when I called (queued another 10min) they could not supply me with a tracking number for the laptop. This is substandard. I expect being informed about the separate delivery and receiving the tracking number of all my parcels. BTW: the tracking image URL in the web-shop is broken!
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- Lahiru Lakkitha
- London, GB
- 1 Review
excellent
asus is the best all times. inside is more powerfull than other brands. company is pretty good as well
- Abdu
- London, GB
- 3 Reviews
Very good item to use
I ordered my new laptop through simplyasus.com. I liked this website & I liked quality of Asus UL30A. Wonderful screen & very comfortable to curry. Battery work as described on specification. I loved it!
- S.Thomas
- 1 Review
A very satisfied customer - great service!
Ordered my ASUS U33JC Bamboo series thursday night and the laptop arrived first thing monday morning. Superb service and delivery - I was also notified via email and sms of every stage of the order. On top of all this I'm absolutely delighted with my new laptop (considering how apprehensive i was being my first ASUS) - and look forward to testing it to its absolute fullest!
Highly recommended outfit.
- Andrew Shepherd
- 1 Review
Absolutely faultless - fast, scheduled delivery, great product
The laptop is excellent, the price was the best I could find anywhere, the delivery was superb - fast, and with a defined time slot that allowed me to manage my day effectively.. What more could you ask?
- Derek
- 1 Review
First rate
Order, email confirmation & update, tracking information was all first rate.
Although I only ordered a small value item, I got the same treatment & service as any customer. No reservations about recommending this site to anybody.
- stantheman
- Edinburgh, GB
- 1 Review
I'm happy with it's service
Sale team does reply to email queries within 24 hours, though it's hard to get them answer the phone. Saturday shipping was delivered at 8 am, a surprise to me. Products have outer box for better protection. Laptop's in perfect condition, tested everything and no problem at all.
- Don Dillman
- kirkcaldy, GB
- 1 Review
Happy with my Asus
After reading that Asus has one of the best ratings for laptops, I looked on the SimplyAsus site. I found an i5 bamboo Asus, with 4 ram, 500 gig hard drive. I love it, the service was excellent, I was kept informed at every stage. The laptop was well packaged. Do I sound happy ? I will use this company to buy my wife an Asus as well. Thrilled....
- Caryl Baron
- alresford, GB
- 1 Review
Caryl
I ordered a 1001P netbook as an extra and I think it is absolutely marvellous
I asked for two day delivery and in fact it came the next day. The carrier was superb and told me the hour when it would be delivered - and it was.
Can't recommend the firm more highly
- A King
- Wellingborough, GB
- 1 Review
Very good service
Speedy delivery and well informed of when it would arrive on the day. Given an hour time slot at it arrived when they said so no waiting around. Please so far with the laptop. No complaints at all.
