Ordered 29Aug and advised despatched on 31Aug - however, not received a week later on 3Sep! Rang customer support who initiated investigation and advised order lost in warehouse. Re-issued order and laptop eventually arrived 7Sep - shame when I paid extra to have it delivered within 48 hours. The product appears good but now struggling with Tech Spt as to why the 2 hard drives report much less storage space than the advertised space.
Received my parcel on next day delivery, that's was very excellent.
My laptop arrived in good hands by a local courier.
A slightly disappointment with the my Asus on the camera has a little scratch, oh still looking for more and I couldn't find so overall the service is fast, no hidden fees and excellent.
Finally decided to treat myself to my very own laptop. After doing research, I ordered my laptop online through the Asus webpage on the Sunday evening. On the Tues morning I received a text advising it would be delivered that morning, advising the name of the delivery person. The text also gave me the option of having it delivered on a different day.... I was already impressed! My lap top arrived promptly, packing and instructions all intact. Have to say the box was so sturdy with a little handle, I will cover this with something a bit decorative and use it as a laptop case. I am so impressed at how quickly this was delivered and kept me informed. I wish all companies provided this excellent customer service and I love my laptop. Definitely would not hesitate to use this company again....
Last week I ordered an Asus G750JH, costing around £1,900. The laptop was ordered on Sunday evening. Early Monday morning I got an email and text saying there was a problem with my order and to call their number. I called and they wanted to ask me a few security questions to authenticate my order. Having previous been a victim or money taken from my account (an unrelated case), I welcomed this security check.
My laptop arrived this next day, in perfect condition and thankfully no issues have arisen. I don't generally bother writing positive reviews, we generally tend to voice our opinion when we're complaining. But, despite some negative reviews from others, my experience has been fine.
I bought Asus Vivo Tab from SIMPLYASUS and the product developed fault after a month. I spoke to SIMPLYASUS and they referred me to the manufacturer, ASUS. I picked up the phone and ASUS told me to send it for repair. Thirty days have now passed and I don’t still have my devise back from the repair centre. Successive follow ups did not yield any result.
After successive enquiries about the status of the repair, ASUS gave me two option; either to wait for my devise indefinitely until such time when the parts will arrive or take a refurbished replacement. I declined the replacement offer due to the fact that I have used my device only five times when it developed the fault. The replacement offer was not clear and could as well be something that has been used for months then returned and repaired. Naturally I could not take such a risk, after all ASUS did not prove trustable.
As the absence of my devise negatively impacted my work, I have asked ASUS to refund me. ASUS replied to my email and advised me that I should take requests for refund with the retailer, SIMPLYASUS. I called SIMPLYASUS as they did not reply to my email enquiry and they told me that if I want a refund I have to contact the manufacturer to refund SIMPLYASUS so as to enable them refund me.
This back and forth process is frustrating and it is what awaits those who run into problem with their devise. I would certainly advise anybody thinking about buying something from SIMPLYASUS to rather go to a reputable store with which he/she can reason.
More details of my interaction with SIMPLYASUS and ASUS will follow to warn you about the pending loom if you make the mistake of buying something from this retailer.
I have spent 6 months reviewing laptops before choosing which one to buy, eventually I chose the Zenbook UX32A as it suited my needs. Simply Asus had the best price and offered next day delivery. I tried hard for a better deal or even cheaper delivery but there was no flexibility whatsoever. So I know they are selling as cheap as they can. I have heard about the very poor Asus customer service before purchasing but decided to take my chance. I may be on here again with a very negative review, but until then so far I am very happy :-)
BE Warned ASUS have the worst customer service that I have ever dealt with. The UK tech team slipped that they are a sub contractor but refused to tell me who. They refused to support my Motherboard which failed and refused to escalate to management to service my complaint,
They may offer 3 year warranties as standard but be warned that is not worth the paper it is written on. Unless your happy to replace hardware yourself AVOID ASUS Kit at all costs.
My "Open Box" Asus N56V arrived sooner than expected after the courier company in formed me by email. They gave me a one hour slot for delivery which was bang on. I even had the option to track the delivery driver on Google Maps before he got to me - fantastic. The machine is as good as promised with no marks and everything working perfectly. I had previously had trouble finding the laptop I wanted with Windows 7 OS as I have software (3D CAD) that will not run on Windows 8. SimplyAsus came up trumps! Part of my order was a memory stick which was out of stock but SimplyAsus, after one email from me, agreed to change this for a laptop case which arrived the next day. Many many thanks, I can't fault you!!
ASUS all-in-one arrived very quickly, with very efficient warning and options to change day by day. Machine is as advertised but poor wireless connection between keyboard mouse and machine. Wrote and got instant reply, wrote again and got nothing, Phoned and got surly transfer between departments and defensive customer service claiming they'd replied 3 times. There were no replies in the same email address to which they had already successfully sent confirmation of order. They didn't follow through to check up I was OK; and were quick to tell me to use the warranty. They've left a nasty taste in my mouth.
Ordered an x55c on next day service at a very good price with reasonable carriage charges. Waited till 6pm the following day before I phoned customer service to find out where my purchase was. I was informed by a very helpful and apologetic chap that next day wasn't available on these unit as they had to be ordered from else where and would take an extra day. As this was a friday that ment monday. As I mentioned before he was very apologetic and refunded my cartridge charge and sent out a free laptop skin to say sorry. All in all very happy with the equipment when it arrived and very satisfied with the customer service in dealing with the problem. Thank you to that chap although I can't remember his name.
This is a good company to deal with. I placed an order on Sunday evening and the laptop arrived on Tuesday.
I am well pleased with the service. The price was very competitive.
Trustworthy company. This is the second time I have bought from them.
The netbook worked but then failed to start, went to:-
windows is loading files
windows cannot repair this computer automatically
startup repair has tried seberal times but still cannot determine the cause of this problem
and shut down is the only option
Sadly it had been working OK for a few days and I threw away the packaging.
Ordered laptop for daughters birthday allowing two weeks to guarantee we had it in time. Opted for free delivery - within 5 days and my order Arrived NEXT DAY! Result! Plus simply asus was the only website in uk that I could find that had the blue version of the machine. One very happy teenager = one happy mum
Ordered a laptop for my daughters birthday and paid through PAYPAL which for some reason had defaulted to a previous address of mine. I should have noticed the error as it was processed but ony did notice when i received the invoice! I contacted the delivery company who couldnt help at all and said that the situation would probably turn into a nightmare! Contacted Simplyasus who made a few calls..................... Hey presto, the laptop was delivered the next day!!!.................... Thankyou
They were the cheapest online retailer offering the laptop I was after at a very good price. Free delivery was chosen for 3-5 days but actually arrived the next working day during the time slot indicated! :)
Great communication and I can't fault their service. I'm extremely happy with my Asus machine as the pictures didn't do the product justice. Great build quality.
Brilliant web site and helpful phone contact. The product was as described after taking delivery in record time.
I bought a laptop end Nov 11 for a Christmas present for my daughter. The following Christmas it started to have problems charging. I contacted the company who didn't want to know as it was technically over the 12 months warranty! After lots of debate they eventually agreed a good price to repair, but low & behold the hard disc "disappeared"! DO NOT TOUCH THIS COMPANY!!!
After ordering my new Asus computer it started snowing heavily and I never expected my machine to arrive on time . A combination of prompt attention by Simplyasus and their carriers meant I took delivery and was using my laptop the following day. Full marks.
I placed an order on the saturday. On the Monday I had to change delivery, which I was unable to change it to next day, so I was put onto two day delivery.
My order was not dispatched until the day it was due to arrive, due to it apparently not being in stock (Even though the website said it was) and now it won't arrive for ANOTHER 5 days due to Bank holiday.
Spend more, go elsewhere. The £50 I saved from their cheap prices has been wasted on me missing a shift waiting for this delivery.
Poor service from them as it states they will contact you if there is a delay, which they failed to do.
I ordered an ASUS K55VD-SX494H Intel® Core™ i5-3210M Dual Core Processor(Ivy Bridge), 8GB DDR3 RAM, 1TB HDD, NVidia 610M 2 GB GPU. Usong it for nearly 1 and half weeks.
Its really an awesome laptop...Playing high end games and running my engineering simulation and CAD software really smoothly... The delivery was super quick. I have selected standard 5 day delivery and got it next day.....How cool is that?
The only thing I found as a drawback is Windows 8... Its not bad but ts not great... I wouldn't pay extra money for windows 8....I would rather have windows 7. The Asus Smart Gesture is a bit of a pain. Didn't like it too much.
Moreover, Its a great laptop...and Simply Asus is a great place to buy laptop to be honest. Who doesnt want a next day delivery for free? and Such a good deal...In all the other shop my laptop was £550+...but I got it in £479.99 ....and Loving it... :D
I ordered through Simply Asus because quite frankly I could not find a better deal anywhere...even my tech guy says the laptop is very good. In 2006, I spent £2000 on a Blu Ray laptop with 2GB Ram, Dual Core Processor and HD screen...I was an early adopter.
2013 and I buy a laptop that is 8x more powerful, smaller and 1/3rd of the price!
This is a 15.6" laptop with HD screen, 16GB Ram, Intel Ivy Bridge Architecture Quad Core processors and 4 USB 3.0 ports, HDMI port...and so on...great laptop!
However, when I received it within 2 working days, and even though there was a sticker on the outer box saying it had been upgraded to 16GB from 8GB Ram, when I checked, it only had 8GB.
I made a return order and fair play to Simply, they had a courier here the next morning, added the extra RAM the next day and the following morning I had my laptop back with 16GB RAM.
I cannot fault their customer service despite the troubles that other people have had here and the laptop is sweet and very fast.
I have no problem in recommending Simply Asus but if you are buying a product that offers a free upgrade from the standard boxed unit from Asus, just check all the specs etc when you first get the unit.
Great company, great service, great product!
Edit: Forgot to mention that with all my deliveries and pick ups, I received a text and email letting me know the one hour window when the courier would arrive and they were spot on...it's the little details that really help.
Very pleased with X401A - as described in advert, apart from colour, which was listed as being purple, but a shocking pink laptop was delivered. I don't really like the colour, but needed the laptop urgently, so will get used to it. (Had I been male, suspect it might have been more of a problem.)
The laptop was offered with an enhanced specification not available elsewhere, and at a price as good or better than available from other internet retailers. The machine which arrived is exactly as described. Excellent delivery service, I even received a text on the day to tell me just when the driver expected to arrive.
Summary: I can't stress enough how much I recommend avoiding this company! If you want the hairy details, continue reading.
I ordered my first laptop from Simply Asus which arrived within 24 hours (note: don't pay extra for next day delivery as they only send their laptops with next day delivery on all the options, including the free one). The laptop received was faulty, it was unable to switch on. It was evident as soon as spoke to the phone operator that Simply Asus did not want to be involved with the issue, and she tried referring me to Asus technical support rather than trying to replace a product that I received faulty. I then filled out the 'RMA form' that they use for processing returns, and I did not hear from them within the 1 working day that it specifies on their site. I then called to chase them up and the woman seemed helpful enough ( although she was in no way concerned or apologetic) and booked a courier to pick up the laptop the next day. The next day the courier didn't arrive and so I made another phone call. It turns out that my returns request hadn't been accepted and the woman I spoke to made a mistake by booking a courier. Anyway after waiting for their in house team to deem that my laptop had a problem after a few days, I spoke to a different person to book a courier to pick it up and it seemed like I would finally get rid of the laptop. Again the courier did not show up. I called the following day to find out what had happened, apparently it wasn't their fault but the couriers... surprise. On the following day the courier did arrive and my laptop was sent back. After more waiting, they confirmed that the laptop was faulty, however didn't provide me with any further actions like having the machine replaced or getting a refund. So I made yet another phone call to sort out a refund which they granted, however it was another 10 day wait before the money was back in my account.
They have a very long process for dealing with their mistakes. What is worse, is how unhelpful their phone support is. Please take my advice, it was 3 weeks for the process to be completed, and during that time I really started to doubt if I would get a refund. It is really not worth buying from this company.
(Note: I have now seen that they offer a service for around £10 that means you don't have to use their slow RMA return forms. It really goes to show how this company goes out of their way to rip you off)
Very good value purchase, especially with 12 Gig RAM - no one else came close
arrived fine and on time.....but the a key did not work....will take 2 weeks to check it and send a new one-that was too long so opted for refund.....the pick up process is a nightmare too...sorry we are 5 days behind ...arrange a date ...then rearrange it on the day you have waited in for them to pick up ...then they don't turn up.....every contact has loads of terms and conditions which make me feel they won't refund in full.
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