Simplyasus reviews

Simplyasus reviews

Good
7.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
250 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not happy with the Asus S55X! Very disappointed/duped in fact!

I already have an Acer laptop, but it is required at home and as I'm looking after my father I needed another, so, I bought a new Asus laptop S55X having used my niece's Asus (Not a S55x) for 6 months. Unfortunately for me, this is NOT what I had hoped for, I feel I've been duped!
It is advertised as having a 500Gb hard-drive when the only available/useable space is 185Gb! VERY DISAPPOINTED WITH THAT!!!! Although it runs on a Windows 8 system, it is a laptop that would sit nicely if it was 2004. Another dislike is that there is no left and right click buttons, they are part of the very plastic trackpad which is very awkward to use. Overall, I should have bought another Acer!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Perfect service!

I needed a new laptop and a friend recommended ASUS. The next job was to find one that still had Windows 7. Having found what seems to be the only company that sells such a thing, it took me quite a while to summon up the courage to order as I was convinced it was probably some kind of scam! I'm very glad I did pluck up the courage - I placed my order and two days later I was plugging it in. There was something I didn't understand properly during set-up, but I phoned the company in Birmingham and spoke to a real person who was happy to help me (I was just being a bit thick).

I am very pleased.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Speedy Service

Ordered on line with no human contact and service and delivery excellent.
My grand daughter seems very pleased with it so far!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Five Star Service

As always my order was easy to place, I was kept informed at every step and it arrived sooner than I'd expected. Keep up the good work!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

If Carlsberg did computer sales..............it would be just like this!

I came across this company via Google and was a little bit wary of buying a major purchase from an unknown (to me) supplier.

Superb easy to use website. No being sent around the houses having to delete incremental accessory offers every step of the purchase process, unlike some of the larger suppliers.

Simple, easy communications about the order and delivery. The computer arrived less than 24 hours after I ordered it - so the service could not be better.

I have no idea what their after sales service is like as I have not had any cause to use it! My item arrived in perfect condition in factory sealed box which was securely packed in an outer box.

I have no hesitation in recommending this company and will definitely buy from them again.

Many thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Order Lost in Warehouse

Ordered 29Aug and advised despatched on 31Aug - however, not received a week later on 3Sep! Rang customer support who initiated investigation and advised order lost in warehouse. Re-issued order and laptop eventually arrived 7Sep - shame when I paid extra to have it delivered within 48 hours. The product appears good but now struggling with Tech Spt as to why the 2 hard drives report much less storage space than the advertised space.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Online experience

I ordered the ASUS Laptop and it was delivered to my son's work address without any problems.

My son is very happy with his new laptop.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Nice Online Shop

Received my parcel on next day delivery, that's was very excellent.
My laptop arrived in good hands by a local courier.

A slightly disappointment with the my Asus on the camera has a little scratch, oh still looking for more and I couldn't find so overall the service is fast, no hidden fees and excellent.

Thank You
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Really fast delivery

All good - good value product , delivered promptly
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brill

Got my laptop and was notified of delivery every step of the way. My laptop bag was no different. Would use again and again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service...love my laptop

Finally decided to treat myself to my very own laptop. After doing research, I ordered my laptop online through the Asus webpage on the Sunday evening. On the Tues morning I received a text advising it would be delivered that morning, advising the name of the delivery person. The text also gave me the option of having it delivered on a different day.... I was already impressed! My lap top arrived promptly, packing and instructions all intact. Have to say the box was so sturdy with a little handle, I will cover this with something a bit decorative and use it as a laptop case. I am so impressed at how quickly this was delivered and kept me informed. I wish all companies provided this excellent customer service and I love my laptop. Definitely would not hesitate to use this company again....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Smooth transaction, including security check

Last week I ordered an Asus G750JH, costing around £1,900. The laptop was ordered on Sunday evening. Early Monday morning I got an email and text saying there was a problem with my order and to call their number. I called and they wanted to ask me a few security questions to authenticate my order. Having previous been a victim or money taken from my account (an unrelated case), I welcomed this security check.

My laptop arrived this next day, in perfect condition and thankfully no issues have arisen. I don't generally bother writing positive reviews, we generally tend to voice our opinion when we're complaining. But, despite some negative reviews from others, my experience has been fine.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid buying from SIMPLYASUS

I bought Asus Vivo Tab from SIMPLYASUS and the product developed fault after a month. I spoke to SIMPLYASUS and they referred me to the manufacturer, ASUS. I picked up the phone and ASUS told me to send it for repair. Thirty days have now passed and I don’t still have my devise back from the repair centre. Successive follow ups did not yield any result.

After successive enquiries about the status of the repair, ASUS gave me two option; either to wait for my devise indefinitely until such time when the parts will arrive or take a refurbished replacement. I declined the replacement offer due to the fact that I have used my device only five times when it developed the fault. The replacement offer was not clear and could as well be something that has been used for months then returned and repaired. Naturally I could not take such a risk, after all ASUS did not prove trustable.

As the absence of my devise negatively impacted my work, I have asked ASUS to refund me. ASUS replied to my email and advised me that I should take requests for refund with the retailer, SIMPLYASUS. I called SIMPLYASUS as they did not reply to my email enquiry and they told me that if I want a refund I have to contact the manufacturer to refund SIMPLYASUS so as to enable them refund me.

This back and forth process is frustrating and it is what awaits those who run into problem with their devise. I would certainly advise anybody thinking about buying something from SIMPLYASUS to rather go to a reputable store with which he/she can reason.

More details of my interaction with SIMPLYASUS and ASUS will follow to warn you about the pending loom if you make the mistake of buying something from this retailer.

Abdifatah Tahir
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very happy so far

I have spent 6 months reviewing laptops before choosing which one to buy, eventually I chose the Zenbook UX32A as it suited my needs. Simply Asus had the best price and offered next day delivery. I tried hard for a better deal or even cheaper delivery but there was no flexibility whatsoever. So I know they are selling as cheap as they can. I have heard about the very poor Asus customer service before purchasing but decided to take my chance. I may be on here again with a very negative review, but until then so far I am very happy :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service with excellent product

Very impressed with product and features. Delivered extremely quickly. Excellent value for money and am recommending to a friend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst customer serrvice ever

BE Warned ASUS have the worst customer service that I have ever dealt with. The UK tech team slipped that they are a sub contractor but refused to tell me who. They refused to support my Motherboard which failed and refused to escalate to management to service my complaint,

They may offer 3 year warranties as standard but be warned that is not worth the paper it is written on. Unless your happy to replace hardware yourself AVOID ASUS Kit at all costs.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service and product

The netbook arrived very promptly the next day as advertised. Excellent service and the product is supurb.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely brilliant!

My "Open Box" Asus N56V arrived sooner than expected after the courier company in formed me by email. They gave me a one hour slot for delivery which was bang on. I even had the option to track the delivery driver on Google Maps before he got to me - fantastic. The machine is as good as promised with no marks and everything working perfectly. I had previously had trouble finding the laptop I wanted with Windows 7 OS as I have software (3D CAD) that will not run on Windows 8. SimplyAsus came up trumps! Part of my order was a memory stick which was out of stock but SimplyAsus, after one email from me, agreed to change this for a laptop case which arrived the next day. Many many thanks, I can't fault you!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quick to deliver, surly in support

ASUS all-in-one arrived very quickly, with very efficient warning and options to change day by day. Machine is as advertised but poor wireless connection between keyboard mouse and machine. Wrote and got instant reply, wrote again and got nothing, Phoned and got surly transfer between departments and defensive customer service claiming they'd replied 3 times. There were no replies in the same email address to which they had already successfully sent confirmation of order. They didn't follow through to check up I was OK; and were quick to tell me to use the warranty. They've left a nasty taste in my mouth.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good customer service, slight snafu with delivery

Ordered an x55c on next day service at a very good price with reasonable carriage charges. Waited till 6pm the following day before I phoned customer service to find out where my purchase was. I was informed by a very helpful and apologetic chap that next day wasn't available on these unit as they had to be ordered from else where and would take an extra day. As this was a friday that ment monday. As I mentioned before he was very apologetic and refunded my cartridge charge and sent out a free laptop skin to say sorry. All in all very happy with the equipment when it arrived and very satisfied with the customer service in dealing with the problem. Thank you to that chap although I can't remember his name.

SimplyASUS.com Details

About this company

ASUS LAPTOPS Buy Cheap Asus in the UK. Laptop Computers, Cheap Notebooks, New Cheap Laptop. Find bargain Laptop Computers for Home or Business - home

Visit Simplyasus

Contact information

Call us on: 0121 202 0020
We live here: First Avenue, Minworth
B76 1BA Birmingham
United Kingdom

Category

Simplyasus is ranked 51 out of 89 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.