Simplyasus reviews

Simplyasus reviews

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Good price, good delivery

The laptop was offered with an enhanced specification not available elsewhere, and at a price as good or better than available from other internet retailers. The machine which arrived is exactly as described. Excellent delivery service, I even received a text on the day to tell me just when the driver expected to arrive.
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Avoid! Pay extra to buy from a reputable seller!!

Summary: I can't stress enough how much I recommend avoiding this company! If you want the hairy details, continue reading.

I ordered my first laptop from Simply Asus which arrived within 24 hours (note: don't pay extra for next day delivery as they only send their laptops with next day delivery on all the options, including the free one). The laptop received was faulty, it was unable to switch on. It was evident as soon as spoke to the phone operator that Simply Asus did not want to be involved with the issue, and she tried referring me to Asus technical support rather than trying to replace a product that I received faulty. I then filled out the 'RMA form' that they use for processing returns, and I did not hear from them within the 1 working day that it specifies on their site. I then called to chase them up and the woman seemed helpful enough ( although she was in no way concerned or apologetic) and booked a courier to pick up the laptop the next day. The next day the courier didn't arrive and so I made another phone call. It turns out that my returns request hadn't been accepted and the woman I spoke to made a mistake by booking a courier. Anyway after waiting for their in house team to deem that my laptop had a problem after a few days, I spoke to a different person to book a courier to pick it up and it seemed like I would finally get rid of the laptop. Again the courier did not show up. I called the following day to find out what had happened, apparently it wasn't their fault but the couriers... surprise. On the following day the courier did arrive and my laptop was sent back. After more waiting, they confirmed that the laptop was faulty, however didn't provide me with any further actions like having the machine replaced or getting a refund. So I made yet another phone call to sort out a refund which they granted, however it was another 10 day wait before the money was back in my account.

They have a very long process for dealing with their mistakes. What is worse, is how unhelpful their phone support is. Please take my advice, it was 3 weeks for the process to be completed, and during that time I really started to doubt if I would get a refund. It is really not worth buying from this company.

(Note: I have now seen that they offer a service for around £10 that means you don't have to use their slow RMA return forms. It really goes to show how this company goes out of their way to rip you off)
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Excellent service

From start to finish no problems at all. Fast despatch. Happy with performance of laptop and the price I paid.
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Excellent speedy service with very competitive prices

Very good value purchase, especially with 12 Gig RAM - no one else came close
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awful

arrived fine and on time.....but the a key did not work....will take 2 weeks to check it and send a new one-that was too long so opted for refund.....the pick up process is a nightmare too...sorry we are 5 days behind ...arrange a date ...then rearrange it on the day you have waited in for them to pick up ...then they don't turn up.....every contact has loads of terms and conditions which make me feel they won't refund in full.
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Great price, user-friendly website & prompt delivery

Was searching for an ASUS laptop to buy and came across SimplyASUS. The price they offered for the product (ASUS K55VD-SX494H) was unbelievable considering the configuration which I could not get elsewhere.

I was a bit apprehensive as this was the first time I have heard about them. After looking up thousand of positive reviews about them, I decided to go ahead and make the purchase. to say that I'm blown away with their delivery and overall customer service is an understatement.

The ordering process was very user-friendly and effortless. My order was dispatched after about 20 mins and was kept regularly updated via email and sms as to the status of my order. To my surprise, the order arrived first thing in the morning the next day.

Well done for the amazing service guys and keep it up. Be assured that you have won a customer for life.
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Brilliant service

My ASUS N56VM-S4034V was delivered very quicky even though I didn't pay for express delivery and seems to work very well. It connected to my network with no problems both with Wi-Fi and wired ethernet. The screen is fantastic and Adobe Lightroom 64-bit works brilliantly. I will be doing video editing but have been too busy to do that yet, so I can't say how fast it is rendering HD video. I was disappointed that the keyboard isn't illuminated since i like to work in a dimly-lit room and I don't find the touchpad easy to use (it's the first time I've had one for a long time). I might use a mouse for photo/video work where precision is needed. There are lots of ports (including a VGA and HDMI outputs, so it is very adaptable. The sound is good and will be fine for most vieo work and has S/Pdif output so you can connect to a HIFI system. Overall, I would recommend this firm and this machine. It was an absolute bargain.
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5 stars

Easy to order, arrived very swiftly having been informed of delivery date. Excellent service.
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Decent service, but laptop defective

Firstly, to say the service - both Simply Asus and their courier has been excellent. The emails letting you know when delivery is planned are accurate and speaking to the helpline saw my laptop returned to them the next day with no issues.

I went ahead and bought a second machine as a early Christmas present for my sister and, again the laptop arrived within a day which I thought very good considering I'd chosen the free delivery option.

Now to the problem.

The first machine I bought was an Open Box offer (one of the 2% of machines that get returned within 14 days as buyer decides they don't want the item) but I was concerned to find it came to me with a non-legal version of Windows 7 installed.

Tech support confirmed this after I emailed them some screenshots but could provide no explanation as to how this could have happened. Very worrying.

I cant see any advantage in the original purchaser of my machine doing this as they don't ship with the OS software supplied on disk to nick. So, how this happened is anyone's guess.

I have awarded 4 stars as, so far my experience has been OK. I will update when everything is sorted out.
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Decent service, but defective item

Item arrived promptly and the service was generally swift. However, the laptop's touch-pad was not properly fixed and made an unpleasant noise when used. Furthermore, it quickly became unresponsive, after barely an hour of use, with the right-click feature completely unusable, so I had to send the product back. Item was collected when agreed, so I cannot fault the collection service; however, such an obvious quality issue could have been detected before the item was sold. If the problem is fixed and no other issues arise, I'll be happy to give 3 or 4 stars, but so far I am disappointed, as I have to wait a further 10 days for an item I need with a certain urgency.
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No keyboard backlight on N-Series

After researching a new laptop, I decided to order an ASUS N-series laptop. When the product arrived, I was very disappointed to find it lacked the backlit keyboard advertised on the official ASUS website; one of the features that had convinced me to buy ASUS over their competators. (see the promotional video at http://ie.asus.com/Notebooks/Multimedia_Entertainment/N56VM/)

Since contacting Simply Asus i have been told that the laptop was not advertised as such on their website, but when it appears a backlight comes as standard from ASUS, I don't expect customers to have to ask which features are missing.

I'm very disappointed to find such a simple addition has been removed from this model with no notification, the keyboard shortcut even informs me the backlight is changing so it must come as standard, but one simply hasn't been installed - whether this is cutting corners on design or simply a cheaper model, some indication should have been given that features had been removed - a case of false advertising it would seem.

Other than that, great laptop, and i cannot fault any other element of it's design or construction. However, when you spend the best part of £1000 on a laptop, you expect it to come as advertised.
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Simply easy

After much research decided to order a laptop from Asus rather than Dell as was able to get a better spec for the same money and I have often used Asus components for PCs I've built in the past, and like their build quality. Found this supplier on the Asus website.

Ordered the laptop on the Friday with a standard 2 working day delivery. Had tried to order it the night before but the website would not accept my details. Tried again the next morning and made the order. Was updated about the status of the order by email regularly, with a follow up security call.

On delivery day the courier sent a text to say that the goods will be delivered within an hour time slot and true to word the driver arrived within the time slot. The goods arrived well packaged.

This is first time I've bought from this company but so far so good. Will definitely order from them again.
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Recommended

Item arrived the day after I ordered at the time they specified. A good price, good laptop and no problems.
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Great service

Paid for 48 hour delivery and it was worth every penny!
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Asus EEE mini pc

Excellent service. Ordered lunchtime, delivered before 8.00 am next day. Product working great. Would not hesitate to use the company in future
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good fast service

The only complaint is about the product Asus netbook 1001P, I wish they wouldn't split the harddrive in half - Does C: really need to be 60GB? Also there's no XP/Windows 7 Disk so if you format the harddrive how do you reinstall the OS? Lastly Uninstalling Trend Micro's Antivirus software causes an error to do with ACPI to show every 5 seconds.
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Simply Asus

Ordered laptop at 7:00 am, arrived next day in the afternoon, had not paid for next day delivery. Even had a glitch with my payment details, quick phone call to Customer Services sorted and lap top despatched.
Did what it says on the tin.
I would recommend Simply Asus.
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Excellent!

I ordered a Asus Eee PC 1018P netbook for £243.58 inc. p&p. I could not believe the price! It was much cheaper than anywhere else - even box.co.uk who own it! So I was suspicious. I ordered Monday night, standard delivery and got a phone call query about the delivery address the next morning. I received it on Wednesday - far quicker than promised. I was informed all the way - not just by SimplyAsus that it has been shipped but from the delivery company (dpd.co.uk) at 9:10am informing me it would be delivered between 14:45-15:45! I have never had that before! The Asus 1018P netbook was delivered exactly as ordered. Exemplary!
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good but far from optimal

Ordered a laptop and external USB CD-ROM from the web store with express delivery option. The price was competitive and the product arrived 1-2 days later. But there were some glitches in the process which I do not expect from a modern Internet company.

1) A few hours after my order I received an e-mail that there was a problem with my order and I should call the support center. The money was already taken from my account. I called and waited in the queue for >10 min only to confirm my address (which is linked with my debit card anyway). This is not state-of-the-art service! If they need to confirm my address that is perfectly fine but then I expect being called (I supplied two tel. numbers with my order) not the other way around.

2) My products came with two separate couriers in two separate boxes. I was only given the tracking number of the CD-ROM. The Courier delivering the laptop sent it to my neighbor, which is not simplyasus' fault, but even when I called (queued another 10min) they could not supply me with a tracking number for the laptop. This is substandard. I expect being informed about the separate delivery and receiving the tracking number of all my parcels. BTW: the tracking image URL in the web-shop is broken!
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excellent

asus is the best all times. inside is more powerfull than other brands. company is pretty good as well

SimplyASUS.com Details

About this company

ASUS LAPTOPS Buy Cheap Asus in the UK. Laptop Computers, Cheap Notebooks, New Cheap Laptop. Find bargain Laptop Computers for Home or Business - home

Visit Simplyasus

Contact information

Call us on: 0121 202 0020
We live here: First Avenue, Minworth
B76 1BA Birmingham
United Kingdom

Category

Simplyasus is ranked 51 out of 89 in the category

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