I ordered a car seat but the particular colour we wanted wasn't in stock, we were kept up to date constantly regarding delivery by Charlotte, and as we were willing to wait for stock to get what we wanted we declined the kind offer of a refund or a different colour. Charlotte also sent us a free seat protector as a token gesture for our wait.... Thanks very much and we will be using you again in the future......
I was very happy with my simply baby experience. The website was easy to use. Products arrived well packaged and quickly. I was kept updated about my delivery to ensure that I was in. Will definitely be using the website again.
Ordered 2 x car seats, on the delivery day only 1 was delivered. I called to advise and the (very helpful) lady on the phone said they will get another sent out. I then received a call to say that they didn't have them in stock but would offer me the next model up at no extra charge, and then even offered to do a Saturday delivery for me at no extra charge! The Saturday delivery wasn't necessary so I had it delivered on the Monday. Unfortunately in life things happen, and things go wrong, but it's how we deal with the problems that matter, and this company did everything they could to resolve the issue. I would have no reservation in recommending this company to anyone
I purchased the Izziwotnot Cream Cot Bed bale! A good choice! Delivery was excellent. I was at work so I used the text options they sent through on the day of delivery. I collected it from the Depot the same day, even though it had been in the delivery can earlier!
The bale items are lovely. Very good quality for the price, which is much lower than any other website. The pattern is not to fussy with just a small detailed dangly bear! The only thing I didn't like was the delivery packaging. It was bound in thick Sellotape which crushed the items inside, so there was a crease through them. (This will go when washed-I'm sure!) The packaging was not too secure, even with all that tape, as the ends were slightly open. Saying that, the website is very good, easy to use and extremely speedy! I would not hesitate to use them again! Thanks!!!
Felt response was slightly curt with me when I was inquiring where my order was, after a week. Order was delivered within the 10 day time frame, ie at about 10 days, for a 5 day working week. Car seat is excellent. I specifically selected Simply Baby as they were the first online seller which I could find who were specifying the courier. DPD, in my experience, make it very easy to track the progress of the delivery and to rearrange for a more convenient date for collection. Easily worth paying slightly more for this service, in my opinion, rather than just targeting the cheapest all in price.
Really impressed by my experience ordering from SimplyBaby. The efficient ordering process and prompt, transparent delivery were a pleasant surprise and if this is typical of the company I wouldn't hesitate to recommend them.
Had great communication direct from the website, the item I wanted was out of stock but had customer service e-mail letting me know what other product was available and if I wanted to wait how long it would be until delivery. Really great service and Item came the next day it was sent out.
Ordered a Joie Chrome Travel System for baby due in March. Was very impressed that we would get 24 hour delivery included in the price. Was advised would receive an email/text to advise of delivery hour, however got home to discover that the courier DPD had been while we were out, without sending said delivery slot. Spoke to Charlotte at Simply Baby who was very apologetic and helpful. She advised DPD who also apologised but said they couldn't reschedule for a weekend but would try again next working day. At half five we had a knock on the door, and DPD driver had taken upon himself to come back to us as items were for baby. So we ended up with all items, as ordered, and on time. Items themselves are exactly what we hoped for, just need baby now!
We purchased a new baby seat for our car and were very pleased by the service provided. The item was exactly as described on the web site and arrived as and when promised. We would certainly use simplybaby again, and when we need more items this will be one of our first web sites to browse.