My purchase was for my new grandson and when I found Simply Baby on the internet by chance I was impressed with the ease of use of website and prices. Delivery was speedy, once Christmas & New Year holiday was over, and was kept informed about parcel despatch by text by DPD. Will certainly be a returning customer and have recommended Simply Baby to my daughter and friends.
I bought a car seat without original packaging on the website with a discount. When it arrived it appeared that it was damaged previously or during the delivery. Charlotte was brilliant in replying to my emails and agreed to swap the seat for a new one which is normally more expensive or a refund. I wish it was that easy to deal with all retailers. Very impressed with the service!
I just got my first order, and I strongly recommend you to try them. I ordered same product to other company and I had to cancelled it as they delayed over 3 weeks the delivery. Use Paypal to get more trust, but I am 100% happy with Simplybaby.co.uk.
This was for a colleague using the office collection, so I would have liked an option to send it to work. But Simplybaby uses such a great delivery system. I got it the next day and the product looked great in person. The photos are well-presented and the price was reasonable. I would definitely use toys store again! And recommend. It's probably more like 4.5 stars, rather than 5; if they could build-in the other address function would be perfect.
Ordered a highchair which arrived very quickly, however on arrival had clearly been a return (other persons address label still on pckage) which had been sent back out. Courier said package was open when he picked it up and he'd stored it upright all day. Packaging was completely bust, pieces missing and item damaged. Very disappointing. Couldnt believe someone would let it leave the shop in tht state!! It was evidently not in any fit state. Complaint was dealt with promptly and refund issued. A replacement was offered but I'm afraid my policy is if they can't be bothered the first time I won't be giving them buisness the second time round Hopefully this was a one off exprience and not the norm for this shop as their internet prices seem very comptitive and as I said delivery was very speedy.
I bougth a high end Car Seat. Came very quickly, just as promised. Was in perfect packaging - had not been opeend beofre and packaging removed, or replaced with inferior packaging. (as happened with other interent retailers)
Very pleased with the service and product quality. The Moses baket was exactly what I was looking for. There was an issue with the moses baket not sitting properly on the stand and spoke with customer services who were very helpful. The stand I had was faulty and a replacement was sent out straight away with no fuss.
I tried for over a month to get hold of a britax xtensafix in the colour grape but there were no suppliers local who stocked that colour I even called britax who couldn't help and just told me it wasn't available in my area so after many long phone calls to britax, mothercare, and kiddicare I stumbled across simply baby online who seemed to be able to stock it! I was a little wary with the problems I had already had with other suppliers but simply baby came through! It took britax a while to send the seat out the them but it was worth the wait and hassle free. The communication was very good and very quick when I did enquire about it so very pleased with my first experience at simply baby.
I was able to get a Maxi Cosi car seat in a colourway that was near impossible to get anywhere else and for cheaper than other stores. Delivery time was 10 days (as listed on the website) which is a little bit of a long time but if you are able to factor this in when you buy it will be fine. The delivery company kept me well informed as to when it would be delivered too.
I ordered a Bugaboo footmuff and expected delivery on a Thursday, to my delight I received an email and a tracking number on Monday for quick delivery 2 days early. Great service and product. Easy to do business with online I would highly recommend. Thank you
Ordered Cosatto high chair, it came two days later. It was also the cheapest price by a large margin. Absolutely first class company, would buy from again and again and again. And NO, I don't work for them!