Took me two and a half years to convince them I didn't recieve an item. They accused me of lying, called me a thief - they told me they had proof of delivery from Parcelnet. When I told them to prove it as I hadn't signed for anything it turned out the item was sent via Royal Mail on a standard delivery - yet still they continued to chase me for the £40. After two and a half years the bill exceeded £350 with all the fees and late payment charges. I finally got them to wipe it and close my account.. They then started chasing me to make an order as it "had been so long since I last ordered" - wonder why! I emailed their support team back last week to get this stoppedand actually close my account and haven't heard anything since.
They sell cheaply made, over priced plus sized clothes knowing only a few high street shops sell these sizes so some people are stuck. There are better shops online ladies! No need to settle for their cheap, nasty clothing and poor customer service!
As a new customer not only was my card debited twice . I contacted them to be told someone would return my call after looking into it no one did ! what a surprise !!! it took me to call five times to get this sorted and still i have to wait for my money back so be careful !!!
To reply as a company, please sign up here.