Simplybe reviews

Simplybe reviews

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AWFUL QUALITY CLOTHING AND TERRIBLE CUSTOMER SERVICE.

Please see my review for their sister company JDwilliams.co.uk - they really don't care about customers and just want your money. They have ignored my returns and letters/emails and send me threatening letters and huge charges even though I owe them nothing! BEWARE!!
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I have had no problems

I have ordered quite a lot with this company. Delivery could be a bit quicker, but I have had no problems at all with returning items. I use the post office for returns as it's more convenient for me than staying in for the courier and everything has worked fine.
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Scandelous

This company is absolute garbage! Firstly I tried to return a top and easily arranged a return on their site and a message came up saying it would be collected within 2 days! Over a week later I arranged another return when my top hadn't been collected. Another week later I emailed them and got the response that I should just post it to them! Which I point blank refused to do. I thought this was a disgrace. They offer a returns pick up and this has been faulty so they thought they'd just ask me to go to the hassle of going to the post office and posting it. No!!! So I arranged another return and over a week later it still wasn't collected, by this time my complaint had been passed on to several different people, neither of which helped me. Then I arranged a FOURTH return and finally it was picked up over a month after the first return was arranged. I also wasn't sent a statement through post or email telling me when my payment was due so I missed this payment and was charged a £12 administration fee and was also charged a late fee of £2.55 for returning items late which I asked them repeatedly to take off my account. I have now gave up fighting this as they are completely incompetent and could be fighting for a year before their complaints team gets back to me so i will be paying my bill and deleting my account. I will never shop with this company again and would advisie others not to shop with them. Their customer service is an absolute disgrace and are totally incompetent! Worst place I have ever shopped! Never again! Their prices are much more expensive than the likes of Yours clothing which has always had great customer service.
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Never again

poor Quality, poor Service
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DENIED I RETURNED MANY ITEMS!!

customer service at this company is just awful! Like the last reviewer, I returned almost all the stuff (rubbish!) I ordered and they denied I returned it. I sent all the receipts with a letter and they denied they received that! They are all part of Home Shopping Direct and they've stopped me buying from my other accounts - this is fine as they are awful and accuse people of lying when it is in fact them not doing their job properly. Better off without them! I will not be paying for things I returned and am dreading the hassle involved in the coming months but will just stand my ground!
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Utter Tosh

Took me two and a half years to convince them I didn't recieve an item. They accused me of lying, called me a thief - they told me they had proof of delivery from Parcelnet. When I told them to prove it as I hadn't signed for anything it turned out the item was sent via Royal Mail on a standard delivery - yet still they continued to chase me for the £40. After two and a half years the bill exceeded £350 with all the fees and late payment charges. I finally got them to wipe it and close my account.. They then started chasing me to make an order as it "had been so long since I last ordered" - wonder why! I emailed their support team back last week to get this stoppedand actually close my account and haven't heard anything since.

They sell cheaply made, over priced plus sized clothes knowing only a few high street shops sell these sizes so some people are stuck. There are better shops online ladies! No need to settle for their cheap, nasty clothing and poor customer service!
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hmmmmmm!

Pricey goods which are not always the best quality!
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Great clothes in my size!!

A great range of items in most AVERAGE sizes for women in todays times. I have been an agent for years and have enjoyed the service provided.
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Bad experience

As a new customer not only was my card debited twice . I contacted them to be told someone would return my call after looking into it no one did ! what a surprise !!! it took me to call five times to get this sorted and still i have to wait for my money back so be careful !!!

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Simplybe Details

About this company

Plus Size Women’s Clothing: Plus Size Ladies Fashion inc Dresses, Jeans & Coats | Simply Be Catalogue for Large Womens Clothes

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Simplybe is ranked 92 out of 95 in the category

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