Clothes were of mixed quality. If you don't return unwanted items within 14 days you're stuck with them.
You have to post unwanted items back (they don't provide a courier service) so it's important to be on the ball. After 14 days you lose the right to return unwanted items. I missed deadline by 1 day and was stuck with a load of clothes I didn't want.
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We are very sorry that the customer felt that they were required to return the goods within 14 days from date of despatch, as our policy is that goods can be returned within 28 days from the date of despatch. Whilst we do not offer a courier service to collect unsuitable goods (unless a faulty goods situation occurs), we provide a free returns postage label to our beach customer's. We will contact our customer to see where the confusion has arisen from.