Simply Beach reviews

We can confirm this is an isolated situation and do apologise for any inconvenience this may have caused the customer. We only sell top quality brands on our website and are always happy to resolve any questions or queries a customer may have. We are sorry there was a quality issue with this item, we replaced the item right away and are currently awaiting the return of the first pair, which will subsiquently be returned to the supplier for a credit. The customer purchased the item at a heavily discounted price, however the item should have been received in no less than perfect condition and we have acknowledged this by offering a further discount. The customer is very welcome to send both items back for a full refund and we can certainly look at some suitable alternatives if this would assist.

We are sorry to hear that our customer found the packing to be excessive. Our feedback is very important to us and we will pass this information onto our Warehouse Team. However, in their defence we are always assessing our packaging methods and have had cause in the past to increase the amount of packaging due to customer complaints that their items arrived less than perfect after going through the postal route.

We are sorry to hear that garment was not quite the design expected. Occasionally new stocks from the Supplier can mean that the design has been very slightly amended and we are not always informed of this when the goods are booked into our Warehouse. If the item has not been worn and all tags and necessary labels are still present, then the customer is welcome to return the item back within 28 days from date of despatch for a refund.