I ordered a Lg Nexus on the 30th of May. I expected shipment within 7-14 days. After 20 working days I emailed them and they promised me it would be dispatched the following week. It was of course not dispatched and i cancelled my order. I kept confirming that I do in fact want to cancel, but they just ignored me and dispatched it two days after my cancellation. I notified the courier company that I had cancelled the order as soon as i received the tracking number, so it was never shipped. But now they are trying to convince me that their attempt to recall the order was too late. UPDATE: They have replied and told me that they cannot give me a refund until the order is in their depot. Which could take up to 2 weeks. Which is ridiculous considering that they had sent me an email after dispatch of my order saying that I would receive the order (from the USA to Europe) in 1-2 working days. Apparently this company will stall with your order and then with your refund. Avoid it at all cost!
Regarding Simply Electronics' reply: I do not think the parcel can be held in customs because I INFORMED DHL ABOUT MY CANCELLATION (and told them not to ship it) as soon as i had received the tracking number and BEFORE THE PARCEL HAD BEEN SHIPPED from the USA.
UPDATE: more than 2 weeks after my cancellation there is still no word of a refund