That was 10 days ago. I have to blame DPD though, and not SimplyGames, but the fact that they use DPD to deliver their packages affects my decision on whether Im ever gonna order from them again. Im probably not, seeing that Amazon (and UPS) delivers to Norway in 1-2 days.
I was beginning to give up hope of finding a PS4 until a friend recommended your website, I bought the PS4 and PS Vita bundle which was delivered the very next day! Amazing service, could not fault a thing and I will have a very happy boyfriend on Christmas day!!
The service from this company was very good. The only thing that let them down for me was the delivery service. I ordered a PS4 witch was to arrive on day of launch. But it did not arrive till the day after. I was VERY VERY angry about this as I had organised a launch party and had to cancel due to there being no console. I spent a lot of money on both the party and the PS4. DPD who was to deliver it had nothing to say about why they could not deliver. I tracked the van all day. At one point the driver was 2 roads down from me, I could of walk to him to pick it up. If you are paying for next day service you expect to get it.
I used Simply Games for the first time ever when I pre ordered my PS4 and a few other games and accessories, it all arrived on time and I got frequent updates throughout the process. I will happily use Simply Games again for further pre orders.
Ordered a game for my nephew. Had some reservations due to other feedback re consoles but glad I went ahead. Not only was the game cheaper than other suppliers but delivery was free and the turnaround super fast. Will definitely use these guys again.
I like their follow up and how they keep you updated at once. The thing is my console (PS4) was faulty and not working. But this is a sony product and I don't suppose it is their fault. on the other side Sony support was responsive and supplied the replacement as soon as possible I assume.
Never used this site before so was a bit wary pre ordering a console over £400. I had lots of updates from them which put my mind at ease and the delivery tracking was the best ever. I loved how it showed where the delivery guy Andrew was on the map and yes there was that much detail it showed the drivers name. It also showed what delivery number he was on compared to yours.
I would recommend using this site and I will no doubt use them again. Good work guys/girls from a happy PS4 owner - Jon
Had to contact customer services regarding payment and staff very helpful.
Items arrived by courier who arrived on expected day and gave advance notice of arrival time which was helpful.
Items as expected and very very pleased father of gamer
I ordered an xbox one on the saturday. knew (hoped) it would atleast be dispatched on monday. I have been looking all morning and its still saying ready for dispatch so i sent them an email saying it hadn't been sent, within the hour i had a message back saying they are sorry but the item would not get to me until wednesday at the latest. Naturally i was pissed! Said i had taken the day off of work to sign for it etc again they replied within the hour saying they have wrapped and shipped it so would definately reccomend to anyone. Incredible customer service!
Ordered as ps4 and they were only retailer I could find that had one in stock.
Super smooth transaction. Regular updates Co firming launch day delivery.
Emails and texts on day of delivery to within the hour slot I was given.
Live courier tracking to my front door..
This was the first time I used this company. It was a very important purchase- my youngest son's Christmas present. The service was excellent- exactly as described. I would not hesitate to purchase from this company again- many thanks.
From the time i placed my order to the moment the console was in my hands....it has been a faultless experience. I have received emails informing me of the process every step of the way right down to giving me an estimated time of delivery. I wholeheartedly recommend anyone to buy of your website as i will be placing further orders in the future.
I was able to secure a preorder for a PS4 console with Simplgames, with a guarantee to deliver on release day, when nowhere else could promise the same. I didn't have to part with any cash until a few days before dispatch either. Communication was excellent during the month or so before receipt of item, and perfect upon dispatch. DPD, Simplygames courier of choice were also amazing, with door to door realtime updates. Item was delivered safely, with a note from Simplygames detailing PS4's teething problems and how to remedy them, plus a code for 2 quid off the subscription price for a year's online play. Perfect transaction, perfect company for all of your gaming needs.
I was tricked. Delayed. Made to run through hoops. Just so simplygames could squeeze £60 more out of me for something I ordered in july. I will never ever use them again and I will actively warn others. I hope they go bankrupt.
Pre ordered a ps4 in June, received an email in October stating I'm not getting it unless I upgrade to some over priced unofficial bundles (£420 for an extra controller & dual charging cable was the cheapest on offer)
Totally unacceptable and bad business practice!
Ordered my Playstation 4 a few week before official launch in UK, got mine on the release day and didn't have to wait a month to get one, had no issues with contacting them when i needed help, they always contacted me and got to the point, no excuses that were given to me, they just replied very fast and was very happy with my order!!
THANK YOU SIMPLY GAMES!!! Epic company
I was a little dubious ordering my PS4 pre order with Simply Games after hearing about all the problems in late September about them telling everyone that they must change their pre order to a bundle to ensure they got a console for launch. After the service I've recieved from them I now do believe it was a stock shortage issue as they stated and not simply a money making gimmick. Having not realised how popular PS4 was going to be I didn't pre order mine until 5th of October and so was extremely lucky to get one on launch day. Every time I emailed Simply Games with a question they were very quick to reply in a friendly manner. When launch day finally came my PS4 arrived well packaged and even had a note inside asking people to double check the HDMI port for damage after the American PS4 launch seen people having issues. Mine was fine and hasn't made a hiccup yet. Thankyou Simply Games. Brilliant.
Playstation 4 delivered on day of release, and even given a delivery time slot by the courier so I could arrange for someone to take delivery. Customer service also responded quickly by email when I had a problem with my bank blocking the payment
This was the first time i had shopped at simply games. When I ordered simply games was the only place still offering launch day consoles, and indeed they messaged me back fairly promptly to confirm it.
Launch day came and although it wasn't delivered until the afternoon it did arrive well packed and complete as promised on day one.
However the downside was the bundle choice, once the bundles were offered for me to pick from I was forced to buy a dual charge lead which I didnt want as they had added it to every bundle or I could cancel my order which would mean missing out as it would definately be too late to get another pre-order. In short they did supply what they promised when they promised and also communicated promptly and regularly throughout the pre order and delivery phase but I'd be lying if I said that having to buy the lead for an extra 15-20 quid when I was spending £500 plus with them didn't leave a bad taste, it certainly doesn't promote loyalty.
Pre-Ordered XBone expecting it to be delivered the day before or at least at an acceptable time on Launch day.... paying close to £6 for delivery to have it arrive at nearly 5pm when i could have ordered elsewhere and picked up at the previous midnight i find dissapointing
Preordered my Xbox One with these guys and they were great. They kept me updated on my order all the way through launch, offered me options to modify my order and gave me a very accurate 1hr time slot for delivery. I was really impressed at the level of communication and speed of service. Good stuff.
I have pre-ordered my Xbox One Day One Edition console 4 weeks before lounch as simplygames were the only one that still could guarantee delivery for 22nd Nov. The most importanc for me anyways was that they were comunicating to me at all times what is going on with my order and they did take the payment only after they have been 100% sure that they will fulfill all their promises. My new console arrived on 22nd at 1300 which made me a very happy guy! Thank you to simplygames team for working hard on this!
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