I have pre-ordered my Xbox One Day One Edition console 4 weeks before lounch as simplygames were the only one that still could guarantee delivery for 22nd Nov. The most importanc for me anyways was that they were comunicating to me at all times what is going on with my order and they did take the payment only after they have been 100% sure that they will fulfill all their promises. My new console arrived on 22nd at 1300 which made me a very happy guy! Thank you to simplygames team for working hard on this!
Ordered an Xbox One (Day One Release) at the beginning of November. Had tried all the usual culprits but everyone else had sold out, then stumbled upon simplygames.co.uk. Very easy site to use and checkout, and from the moment I did I started to receive regular updates as to the status of my order. Day before launch I was told it had been despatched and sent tracking details. Can't fault them and will definitely use them again!
I almost missed getting the Xbox one on launch date but Simplygames still had some late availability. The order process was easy, and no money was taken until a few days before delivery. Emails kept me informed right the way through. The delivery was brilliant. I was given an hour slot, and was able to track the parcel literally street by street on the DPS van. Quite superb service.
Simplygames by far exceeding my expectations i had never used them before, there service is outstanding, constant updates on whats going on with your order, recieved the package on release day as guaranteed, i was worried about the packaging with my xbox one but it was very well packaged. Would recommend Simplygames to anyone.
Ordered an xbox one on the 12th october after many other stores had already sold-out of pre-orders, arrived 11am on launch day which was excellent, shame i was at work so had to wait till 5 to open and play on it but i cant expect them to do anything about that!
Excellent service, dispatched day before release and DPD gave a delivery time slot of 9:13-10:13am, and surely enough 9:15am they delivered my pre ordered console! Great work and great company! Thank you Simply Games and DPD!! Will recommend to anyone.
I was shocked to see that technology these days has come so far i was able to track my order via map and order number. simply games have done a splendid job on informing the customer and communicating with there needs. one example of this may have been the fact that simply games not only updates you on your order before its delivered but all updates you while its being delivered via text or email (your choice).
The Price at simple games was un-match-able and i found myself to be very pleased with the deal I had got. overall simply games does what it says in its name. its simple, no hassles, no problems, straight forward and excellent customer service.
SG done a fantastic job of keeping me informed about the status of my order. However, their pre-order payment info wasn't followed as was suggested. It mentioned that payment via paypal wouldn't be 'captured' until 12 hours before dispatch, but I was charged a week before dispatch, which caused my account to go overdrawn and cause problems with my paypal account.
First time I've used Simply and their chosen courier. Given the scale of Xbox One launch day, from the sensibly priced bundles, order process, email comma, everything was good, including the offer to add to bundle before shipping. But the technology behind the delivery was outstanding, from the email and text confirmation it had shipped, the text giving me a 1-hour delivery slot, and the weblink giving me real time tracking of the driver and van, counting down to my slot and parcel. Seriously innovative and customer-friendly, no longer do you need to take the whole day to just wait in and hope. Well done guys!
I tried to buy an Xbox One bundle but left it too late. They had pretty much sod out on every site, including Simply Games. I did put my details in to purchase, so they held my information. Without knowledge or warning, they contacted me when they had some cancellations and I managed to book a bundle for launch day. Yippee! I then had solid communication, via email and text, on the status and progress of my order, right up to knowing the delivery window and the name of the driver. Superbly executed. Well done!
I ordered the xbox one. Simplygames still had it in stock. When I emailed enquiries the support team were very prompt in getting back to me. I was kept informed on the status of my order throughout the process. I am extremely pleased with the service from start to finish. I cant recomend them enough.
Disappointed as customer service not open weekends. Preordered the console months ago.open it on the launch day and the console makes a grinding noise and wont work..boxed back up waiting for a response from simply games.
Ordered Xbox One in October. Gods value. To be delivered on launch day, 22/11/13. Payment would be taken when item was shipped. Parent failed, however, as my card expired in between. Panic, I thought. Not so. Phoned customer services. Phone answered immediately by well spoken English person, who sent me a link where I could pay again. Email arrived within two minutes and sale competed. I was kept informed of where my parcel was at every stage and it was delivered on time. I really couldn't ask for better. Excellent, excellent, excellent. Will recommend to everyone!!!
Simply games is awesome, quick delivery times (quickest i've had from anywhere) great customer service, and nothing's ever went wrong with an order yet. I switched to simply games because whenever a site messes up my order, i usually don't place orders with them again.But since i've started using Simplygames, i've never looked back. Great services, great job!
As we'd left it really late to order a Day One XBox One, internet searches showed that Simply Games was the only store with any stock left (with an additional controller and charging station). It seemed like a pretty good deal but we were worried about handing over almost £500 to a company we had never heard of. There was no need. I cannot fault their service. They kept us exceptionally well informed throughout the whole process, we had constant updates through themselves and their courier company on the day of delivery and everything arrived on time and exactly as ordered. I would not hesitate to use them again or recommend to others.
To be honest I was unsure whether to use simply games as I had never heard of them, but glad I did. I pre-ordered the new x box one, very late, but they still accepted my order and got it here on release day. Plenty of e-mails to keep me updated, and 3 on day of delivery including an hour time slot of when it will arrive so I didn't have to wait in all day. This has to be one of the best smoothest order ive ever done on line, other company could learn a lot from this company,These people are brilliant, and I highly recommend them.
Pre-ordered an XboxOne and some games from this company and had no problems at all.
Excellent communication throughout and it was delivered when they said it would be.
I will use them again and have no reservations about recommending them to anyone.
I always pre-order my PS3 games from Simply Games and unlike many other companies they have never let me down. I always get games a day or two early and not once have I had a game turn up late. For this reason, I occasionally pay a couple of pounds more for pre-orders with them, but more often than not Simply Games are either on par or better than the competition with their pricing.
I can't personally vouch for their customer service but my friend had a positive experience in getting a refund with them.
Xbox one delivered on launch day 4 minutes into my designated confirmed delivery slot, full communication via e-mails and text informing me as to the whereabouts of my Xbox. Safely packaged and a great deal!
Eoin Hughes found this review useful
I pre-ordered a game on here for the first time after searching for the cheapest. The saying goes 'Cheaper is not always better' and I was not expecting much for the cheap price. I was certainly proved wrong in this case. £20 cheaper for a game that was delivered well before the 'due' release date. I couldn't be happier. 5 star service! Keep it up!
Ordered Lego Marvel Heroes for my 8 year old boy on Monday 11th Nov (release date 15th Nov). Was sent an email on the wednesday (13th Nov) to say it had been despatched by royal mail 1st class. It is now Sunday 17th Nov and still have yet to recieve the game. No I know that Royal Mail could be at fault, but I cannot put a complaint in for 10 days, try telling that to an 8 year old boy. Other than this l have used Simply Games before this and the service was A1.
Whenever you see anything cheaper than everywhere else's price, it tends to make you wary. I have used Simply Games twice now and have had nothing but a perfect service from them.
there are not many online retailers where you can place an order and have it shipped the same day or if preordered have it delivered well in time for the the official release day. Massive thumbs up to SimplyGames for their continued first class service and extremely competitive pricing.
I found this retailer Simply Games purely by chance. I will certainly be coming back. They kept me up to date with the availability of the game which I pre ordered, and it arrived a day early. My son was well chuffed.
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