I ordered a couple of items from simply hike online, I realised I'd made a mistake after payment, I called the next day they altered my order changed the payment. I received delivery next day as promised. Helpful and efficient.
Very good, order had to redelivered due to couriers. My suggestion would be to use the Post Office.
Good customer information and good delivery service.
First class service and prompt delivery of merchandise
Looking for a lightweight two man tent to use for bike touring. Found the Coleman Cobra 2 which look just right for the job. Cheapest price was from Simplyhike with free delivery and they use DPD who in my experience have always delivered in the agreed 1 hour timeslot. Delivered quickly and without any fuss. Great service, great price and great tent.
I bought a Atmos 2 tent from them which turned out not to be appropriate for me due to misleading information. After contacting Simplyhike they clarified the issue and arranged for collection for ful refund. Fantastic service support all the way through. Delivery/Collection time was excellent being informed what hour of the day it would happen really made planning easy.
Really good site with great prices, cheaper than anywhere else and quick to deliver. Great choice of stuff and broad range. Definitely worth a re-visit and will visit other 'Simply' sites too as a result of excellent customer service all round.
Bought 3 man Coleman Cobra tent for Glasto and backpacking and when free postage was taken into consideration was the cheapest I could find. Tent was also dispatched same day and delivered the following day for no extra cost. Can't recommend highly enough.
Very fast delivery. The product was shipped the same day I ordered it. The delivery company contacted me via text and email to arrange a convenient time. In the morning they even provided me with a one hour window of when it would arrive later that day.
The tent was what I expected, though packed, it was heavier than I thought. The real test comes when I'll be using it in a few weeks.
I boughta Vango tent and contacted customer services on receipt of the item as the description of the item in the product blurb did not match my expectations.
I was told to read the description again (quite patronising really) and that if I was to return the item then I would be charged full postage.
I was asked to complete a survey where I scored my customer experience in the 2 out of 5 range and this did not appear in the customer reviews on the Simply Hike site.
I will be interested to see if this review appears or whether it will be screened out?
I won £200 in an on-line competition and I thought there would be some catch to it, but there wasn't. I was able to choose whatever I wanted up to that amount or pay extra if it came to more - which it didn't really - and the goods were delivered next day at a time advised by text. I was treated like Royalty, am very pleased with the goods and would recommend this company to anyone.
took a while to write this review as we needed to wait til after our camping holiday. Lets just say the weather in North Yorkshire put our tent to the ultimate test....and I am pleased to say it survived with flying colors. Definitely worth the money.
Ordering was clear and simple. Clear guidance and choices given on delivery. Order delivered in good condition exactly when promised. Product was exactly as described and fully met expectations.
well you did... fast order...fast delivery & swiftly put to use! WOW!
the tent http://www.simplyhike.co.uk/products/Coleman/Instant4Tent.aspx arrived in great shape and I have had the pleasure of camping in it twice now- once for a week and a long weekend playing in a folk festival with my band Two Coats Colder. Both experiences fab! Went up fast, stayed firm in the wind, kept moderate rain out (so not yet sure what torrential rain might do) - it felt secure and roomy, not cluttered, and packed down swiftly. All in all a good value purchase from an impressive supplier. Hoping this review remains unchanged as we continue to play several folk festivals during the summer. thanks for the excellent service- david baird
Simply Hike offered a very competitive price on the Berghaus Womens Explorer Trek Walking Boots and even though the order was placed at 1.45pm the standard delivery arrived the next day by a parcel service that provided timed deliveries. Absolutely fantastic first class service.
I ordered a trangia stove, as a gift fro my brother in law, online on a Wednesday evening and it was delivered at 1 o' clock the following Friday. Thanks for a quick and efficient turnaround.
my recent purchase from simply hike was such a pleasure as very rarely do you get the kind of service they offer. i received emails to tell me when my items were dispatched and even had a text message on the day of delivery letting me know within an hour when they would arrive.
i will definately use simply hike again and recommend them to my friends.
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