Simply Paving reviews

Simply Paving reviews

Good
8.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1179 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

from order to delivery, everything was perfect.

From the time of order to delivery everything was perfect. Emails to inform the day of delivery and finally confirmed by telephone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service. Thank you

The service was great and when speaking to the company I was very happy with the delivery service. I was also very pleased with the final product.

This review has been reported to customer service by the company for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

SIMPLY PAVING delivers the goods - if only all Companies could be as responsive!

Order placed on late Sunday evening, first part ( grouting compound )was delivered on Tueday. The paving was delivered on Thursday as promised. Every step of the way, from order to delivery was communicated, even to a telephone reminder that the delivery day was "Tomorrow". Excellent service. Would recommend to anyone about to embark on a paving experience. Its a pity that Emails could not lay the patio, but guides on the web site were invaluable.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Delivery

Pretty disappointed that my delivery did not arrive particularly as I took a day off work to receive the goods. I had also planned to use the blocks this weekend, guess that won't happen now...

Order # 1500022086

I even called your office at 5pm today to be told that the delivery would be within the next hr and that he driver would call, neither happened.

I appreciate that you use a 3rd party delivery company but they have let you down this time.
Simply Paving Ltd

Reply from Simply Paving Ltd

Thank you for the feedback.

Please accept our apologies for the inconvenience caused.

I have spoken with my colleague and asked them to investigate the problem with delivery yesterday.

You should have received your order this morning as we instructed the transport company. If you have any further issues, please do not hesitate to contact the team on 0800 032 6306.

Best regards

Richard

Simply Paving
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A firm I will continue to use

I've ordered building materials from other firms and met with high prices or poor service, or both. Simply Paving were incredibly cheap compared to others and the delivery was quick, even though I am over 100 miles away, and organised perfectly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Cannot be beaten!

Service is amazing, prices are amazing and much better than the rates in south east. Quality is excellent and such a helpful website. Simply Paving know how to look after a returning customer and I would not hesitate for a moment in recommending them. Please don't lose your personal touch Iit is so rare these days.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Best possible price, delivery as stated, top service!

Cannot fault Simply Paving. The price for Bradstone Natural Sandstone was the best I could find anywhere, the product was in stock, and was delivered on the day named by a really helpful driver. Top marks all round.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very efficient service and good price.

Only slight concern was that there wasn't any obvious information on where the stone was from exactly and how sustainable the source is.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy to use website and competitive prices

I was much imporessed by the whole operation at simply paving. Ordering was easy and there was an impressive level of attention to delivery details and even a helpful relevant video on the website. Very hard to fault this 'can do' company!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Pointless going anywhere else for my paving.

Ordering and fulfilment was simple and error free.
Delivery was efficient.
Driver, however, didn't phone to give an estimated time of arrival. The driver on the previous delivery did, so I'm assuming today's failure is not typical.

This review has been reported to customer service by our fraud and coarse language detection system for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good value for money let down by delivery

Product was very good at a good price, I told the company that only my wife would be in and they agreed to this. I happened to be at home and found the delivery was actually a two man job, if I hadn't been home the delivery could not have been made. Large pallets off a lorry with a handheld lift, great!
Simply Paving Ltd

Reply from Simply Paving Ltd

Thank you for the feedback.

We're sorry to hear that you experienced a difficult delivery of your order.

At Simply Paving we go to great lengths to ensure our deliveries are made as smoothly as possible and we deliver hundreds of pallets every week of similar size and weight.

We have full details of the delivery method on all product pages, on our delivery policy page we have a video showing the delivery method (including the type and size of vehicle and the manually operated pallet truck) and upon an order being placed we send emails to confirm delivery details.

The pallet weight of the Bradstone Natural Limestone Paving is 830kg and the pallet weight of the Bradstone Panache Walling is 1,000kg, both within the health and safety guidelines for a driver to manoeuvre as per our delivery video, providing that the point of delivery is flat and solid.

Looking at our system, your comments here appear to be the first time that we have been made aware of an issue with the delivery. Without question, if you had felt the delivery was unsafe and we had been made aware at the time, Simply Paving would have instructed the driver to return to their depot and have the product split down and re-palletised before sending out again, ensuring delivery could be made without issue.

We are always looking to improve our delivery method and feedback such as yours is certainly taken on board. Once again, please accept our apologies for the difficult delivery.

Best regards

Richard

Simply Paving
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great company very easy to deal with.

Easy to order via web site, then getting a call to confirm delivery, brilliant.
However, my experience with the haulage companies used is not so good.
The last three deliveries all had delivery problems, which delayed unloading and cost me time. The last delivery for example could not be removed from the lorry because the pallet truck the driver had was too big for te pallet, he offered to off load it by hand but this would have taken both of us 40 mins + so I suggested that he called his office to find a solution. His office instructed him to go to a local depo to get it lifted onto a pallet that he could then get his pallet truck under and complete the delivery, the product was finally delivered about an hour later.
Other delivery problems have also involved getting the pallets off the delivery truck, one came with a piggy back forklift with a flat tyre, and the other with a pallet truck that would not lift.!
Simply Paving Ltd

Reply from Simply Paving Ltd

Thank you for the feedback.

Please accept our apologies for the inconvenience caused by the difficult deliveries that you have experienced.

I can see three records on our system that relate to orders that you have placed with us, however, your comments here appear to be the first time we have been made aware of any issues with the deliveries.

If you can leave this with us for a short time, I have asked my colleague to look into the delivery problems with the relevant hauliers.

Best regards

Richard

Simply Paving
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service

Easy order and good communications regarding delivery
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

4 time lucky

Ordered slabs web site great received confirmation email plus a call to confirm delivery book job with client tjen to be called day before delivery wrong slabs collected delayon ddelivery next delivery arrived wrestledoff slabs with the driver to find wrong slabs again !!! Another day off work made the call got an other delivered slot for Saturday fist drop 1230pm they arrived un packed the fully wrapped pallet to find 3 x 900x600 slabs in bits
Still awaiting them customer has got a patio missing 3 slabs so no pay for me !!!!
Simply Paving Ltd

Reply from Simply Paving Ltd

Thank you for the feedback.

Please accept our apologies for the inconvenience caused.

If you can leave this with us for a short time, I have asked my colleague to look into the matter.

Best regards

Richard

Simply Paving
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very efficient

I don't buy much paving or walling but have purchased from Simply twice and will do so next time I buy any walling.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

SIMPLY EXCELLENT SERVICE

EASY TO ORDER
I HAD A PROBLEM WITH FIRST DELIVERY (TRANSPORT COMPANY GOOFED)
BROKEN ITEMS REPLACED SPEEDILY WITHOUT FUSS.
SUBSEQUENT ORDERS ARRIVED WITHOUT A HITCH.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outstanding

I placed my order over the telephone, and the rep was very patient & helpful. Delivery was within the 5 days as stated and the delivery man managed to get the slabs as close to the main entrance as possible with a little help from us, he done us proud........ a big thank you to the delivery man! The slabs ordered were exactly what I wanted, as you cant always get a true picture when looking online, nevertheless we've had our patio laid and it looks superb. I am very pleased with the overall finish. There were no problems what so ever at any stage of this order or delivery. The slabs were of high quality with no breaks and all was packaged well. I highly recommend Simply Paving to everyone and of course when I do the front of my house I will use them again. Many thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy to deal with. good price. helpful customer service... what more could you want!

Very easy transaction. Really liked the ease of ordering paving sand and cement from 1 place and deliveries on same date

Simply Paving Details

Fast and Free Delivery

Delivery will normally be less than 7 days (typically 3-5 days). Delivery is free on orders with full packs except for deliveries to the postcodes AB, BT, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, P030-41, TR21-25 and ZE (please call 0800 032 6306 for a quote).

Here to Help

Seven days a week, 8am - 8pm, staff who are not just friendly but also helpful and extremely knowledgeable, are on hand to take your calls and answer any query.

Price Match

Simply Paving is the UK's largest online retailer for paving and paving products. When you shop with us we want you to know that you are getting the best value for money. If you find any of our listed paving cheaper elsewhere online, we'll refund the difference.

About Simply Paving

Since our launch in 2005, Simply Paving have supplied paving products to over 30,000 customers to become the leading online paving supplier. We pride ourselves on our exceptional customer service, competitive prices and fast, free delivery. We offer a wide range of products including patios, driveways, walling and building materials from leading suppliers such as Bradstone and StoneFlair and aim to deliver the vast majority of our orders within a seven working day timescale. What really makes Simply Paving different is the fact that we always ensure that as a company we strive for excellence; whether your order is large or small we value each and every order. Simply Paving is a business that prides itself on exceptional customer service and we understand the importance of getting the right product for the right location, especially as a patio or driveway will last well over ten years. That is why everyone at Simply Paving agrees that it is of the utmost importance to supply the customer with the perfect product, every time.

Visit Simply Paving

Contact Simply Paving

Call us on: 0800 032 6306
We live here: Elsie Whiteley Innovation Centre, Hopwood Lane
HX1 5ER Halifax
United Kingdom

Category

Simply Paving is ranked 39 out of 84 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.