Delivery driver was supposed to ring me a hour before arriving which never happened when he did ring me it was to say he would need help to unload the stone chippings and without help the delivery would go down as failed. He would not put goods on to my drive and also wanted a signature. I did check when I placed the order if someone had to sign for the delivery and was told no. The vehicle used was not suitable for carrying stone chippings and unloading was very tricky but my neighbour came to the rescue. The weathered red stones look amazing!
my product was delivered within the time slot provided by a freindly curteous delivery driver. paperwork and info was prompt and accurate. every thing that was promised was fulfilled........ BT could learn a lot from this company enough said!
Spoke to telesales person who was very knowledgeable, polite and helpful and took order over the phone. Email received to confirm order and delivery date as stated. Delivery time was from 07.00 till 18.00, but no indication of time slot in the day provided. Unfortunately this meant I had to take a day off work and my delivery did not arrive until 17.50. Driver did however phone to say he was on his way about 15mins before. Slabs were well packed and all intact on arrival. Would recommend ordering from this company as they were able to provide the specific slabs I required to match the ones I already had in situ, same price and much quicker than my local suppliers could.
I ordered 15 sq metres, and paid for 15 sq metres, but only 10 sq metres were delivered. When I telephoned to sort this out, they said that I ordered 10 sq metres, but that I paid for 15 sq metres. They did arrange to deliver the outstanding 5 sq metres BUT THEY DELIVERED IT TO THE BILLING ADDRESS NOT THE DELIVERY ADDRESS.
Very poor service indeed
Though we had some delivery mix-ups and an awkward driver, the team refused to give up and sorted out a solution which resulted in a successful delivery. I would recommend to other customers to go for a HIAB delivery unless your delivery area is totally flat and large enough for a large truck, otherwise the driver will not deliver, particularly as our pallets were broken.
I bought paving slabs from Simply Paving at a very competitive price. I placed my order by phone; the staff were extremely helpful and friendly. After placing my order, I was contacted by email so that I could describe where the slabs were to be delivered to and was given a description of the delivery lorry, etc. I was then contacted again by phone the day before delivery was due to run through these details again. All in all, top-class service.
Good service from Simply Paving with only a few hicups. We used these materials to refurbish our driveway and we discovered the followiing:
The red kerbs are a decent match for the red megablock.
The special shape kerbs for corners, curves are a different colour from the normal kerbs which is dissapointing as they are very expensive.
I would not use the tapered kerbs again to make curves. A far cheaper and better way is to cut the standard kerb to suit and make teh curve you want. You get the knack after a few attempts.
Helpfull ladies on the telephone, processed the order quickey with a prompt delivery. One of my crates was damaged with most of the slabs broken, this was replaced quickly with no fuss. Delivery could be the only down point, delivered by a large 18T truck with tail ramp not HIAB, so the slight slope on my drive might have been a problem as the driver was on his own, luckily I was home. Paying the extra for a timed delivery defiantly worth it.
Paving slabs delivered within a couple of days of the order. Helpfull delivery man phoned to say when he would arrive on delivery day. Every confidence to order more slabs as we under estimated number required for the job.
Prompt and friendly service. Would definitely recommend.
the responses to my enquiries were quick and informative and my order was processed very rapidly and efficiently. Delivery of a large quantity of stone which was required urgently was incredibly quick (one day earlier than the three day promise)
I had already bought a quantity of slabs from a company in cockfosters but needed an extra pallet,i wasn,t impressed with the attitude of that company so I went on line and found simply paving.what a difference,very helpful at all stages and almost half the price
I could have saved myself £600,the moral of the story is if your making large purchases always check online
Really great experience dealing with Simply Paving. Correspondence from them was very good keeping me informed of time scale of delivery. When delivery arrived the driver was really good and delivery went without any problems. Would recommend Simply Paving to all my friends. Thanks from Alan. St.Helens
We have now placed two orders with Simply Paving and received excellent service with both. With the second order there were some damages(accidental) and replacement were received without any problems.
Would highly recommend using this company.
Product and purchasing was easy.
Delivery method for this product was not suitable. Packs of driveway blocks must have weighed at least 1 ton+ and the delivery driver had to unload with a mechanical pallet truck. The weight of the blocks was too heavy for this method as he struggled to even pick up the pallets never mind then having to manoeuvre them off the wagon onto the property.
I ordered two pallets of Bradstone walling which were much cheaper than from other suppliers. Delivery was included in the price and was made via a pallet network to a local haulage company. Although not delivered until the end of the day the pallets were positioned where I requested. The walling blocks were dimensionally consistent and quality was excellent and only a couple per pallet were cracked in transit, which I considered as acceptable. I will probably need more of the same in the future and will definitely purchase again from Simply Paving
I was still in bed when the delivery was made but the driver left the goods on the fore court with a note through the door.
Only down side was one of the 48 screen blocks was broken, but as I only need 44 it is not an issue for me.
From order to delivery took 3 days over a weekend.
Have used simply paving before and would do so again
Excellent service and product which was easily and accurately described on the company website. The order was placed on a Friday and delivered to the customer's site on the following Monday.
simply paving didnt deliver on the day arranged , but we were told it would be 8 oclock the next day.... one oclock that afternoon a lorry tuns up but he is unable to get the pallets off his vehicle so we have to unload 3 tonnes of block paving by hand,, they are good with promises but they dont deliver........... never again
From the initial phone call to delivery everything with Simply Paving was easy and top quality. After contacting the number in the evening the lady called me back to help me with my order and arrange delivery. The price compares very favourably to the major retailers and delivery was prompt and efficient, The paving slabs were in excellent condition and I am really pleased with the finished patio - although my back aches!
Thanks, Simply Paving - excellent all round.
Bought Bradstone sandstone patio pack in modac. Excellent price with free delivery a real bonus. Staff were very friendly and helpful. Delivery was on agreed date with driving calling to advise on time, which made life easy. Patio slabs are beautiful, absolutely delighted with them.
Ordering was simple and the Paving was delivered within 4 days as promised. The delivery was efficient and the driver very helpful. Overall a very good service with telephone and e mail contact by the company at relevant points to ensure that the whole process ran smoothly.
Excellent supply service, customer attention, communication and price competitiveness from Simply Paving. However delivery of 5 pallets was by 18Tonne lorry with inexperienced driver and only pallet truck capability which restricted how equipment could be placed in convenient location. Shipment was also delayed twice by shipping company with late notification.
Found simply paving to be very accommodating and helpful, however need to consider alternate transportation options perhaps with small bed crane capability to better position pallets.
I cannot fault the service provided by Simply Paving, and especially Becky. Incredibly helpful from start to finish, and discount offered on already competitive prices. Great advice to contact extensive ltd about sealing products too.
From start to finish, the people on the phone could not have been more helpful, from assisting in the amount of paving I needed to keeping me updated on delivery date and time. I would not hesitate in recommending them
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