If anyone out there requires a stone feature for the garden then go to Simply paving. From order to delivery no problems and delivered on time. The questions that they asked about the delivery were so useful. The driver placed the pallet of stone directly next to where it was tone payed. Well done. Would certainly recommend them to all my friends and colleagues
found simply paving really great customer service. wanted my paving next day, which they arranged and then when i ordered the wrong colour they arranged for me to get them exchanged as quickly as possible, over a bank holiday. friendly and helpful, would recommend.
I ordered patio paving on Friday and it was delivered on the following Thursday. The price was competitive saving us seventy pounds and communication was very good.
I would certainly use Simply Paving again.
After searching for a patio circle, online , I found SIMPLY PAVING , products to be what I wanted. I phoned them and spoke to Phillip, who didnt pressure me at all. he said if I needed any help , one of the team would help if I wished to phone back. Having been reassured,of the product, I did phone back to place my order. and I was so impressed with the help from Debra, and Lisa. That I told them that I thought the whole team, were, a credit to the company. The follow up of delivery was advised in advance, and my patio now is down . and an envy of my neighbours and friends. THANKYOU. Regards to ALL invoved Gloria Davey
Paid £20 extra for morning delivery half a day off work and then told at 11:30 they wouldn't get there till late afternoon rescheduled for next morning another half a day off work when thay came 3 pallets had collapsed had had to hand ball them off the wagon not to clever when your over 60 years old
Had 10 bags of aggregate delivered on the 7th of may, I was not in when they brought if but it was delivered to my next door neighbours house which I didn't no any thing about till she came round to bring the invoice which had been left with the stones. That ment myself and my 1&year old. Daughter had to carry 10 bags of stones (which were not light) back round to my own house and then the pallets they came on as you can imagine not a happy bunny.Complained to the delivery company but didn't get much joy.
What a pleasure to deal with a company which gives good value, good service and does what it says. Easy to order online, confirmation e-mails at every stage of delivery, pleasant, helpful staff on the phone. Delivered on time, well packaged. I am extremely pleased with the product and am currently transforming my garden! Would highly recommend SimplyPaving.
Excellent service - bought paving slabs and came exactly as ordered with great delivery service and much cheaper than other sites. I highly recommend this site, please don't hesitate as cannot fault anything - I would buy from them again.
Team on the end of the phone are both knowledgeable & helpful , prices are the best I could find, delivery was quick & I got a call from the driver to tell me when he would arrive, I wouldn't look anywhere else for paving
The service I received was really good and the quality of the product was perfect. The delivery driver was very friendly and put my order in a good place. I will use Simply Paving again soon when I need to order some walling bricks.
Telephone order was well handled and operator very helpful in advising the type and amount of slabs required. However as a part of the order the very limited access to our property was discussed and the operator made the Transport Manager aware of the very narrow Lane up from the main road and the
tight 90 degree turn into the driveway for our property. On the day, despite being advised of a morning delivery, the driver arrived at 6pm. He came in the biggest truck (at least 12 wheeler) with a trailer!! Well he had to unhook the trailer & leave it in the Lane, & was just able to squeeze his vehicle onto our drive. Having made the 'drop' the driver found he couldn't turn round in the Lane & so he had to reverse back the quarter of a mile (trailer attached) to the main road, where I had to stand out & stop the traffic to allow him out and on his way.
Patio is laid now and we are very pleased with the effect it has given us! Could have done without the hassle involved with the delivery!!
Need a new patio, try simply paving, contacted them direct as on line would not accept my card details, but got in touch with them , on a Sunday, ordered, paid & had the delivery within four days to my door, fantastic!!
Does what it says on the tin!!
I was really impressed with the customer service, the product and the price but unfortunately there was a broken slab which was dealt with well by simply paving but I had to wait another week for it to be delivered so I could finish the patio.
I would definitely use simply paving again.
Delivery was 24 hours late, wasn't informed until I chased. Had crew lined up; lost day.
The courier's lorry was only equipped with a small hydraulic lifting thing which could raise up the pallet but had such small wheels that it would only roll on very smooth ground. Since the goods supplied are concrete block for paving it's obviously likely that they will be delivered to sites where the ground has been dug up, so something with larger wheels would have made a better job of delivery. As a result he had to leave the blocks on the pallet right at the end of the drive where they prevented vehicles from coming in and out until they were individually unloaded.
The delivery driver was courteous and helpful, but didn't have the right equipment for such a heavy load.
if I didn't tell you about this company, Simply Paving! I found the website which was clear and easy to use, chose my product Bradstone kerbs, then decided to order over the phone. The lady who took my order was friendly and professional, very clear about what info she needed, double checked that I had ordered the right product, politely challenged me to make sure I had ordered the right 'special' blocks and then explained the next steps. I got the follow up email to give my delivery detail immediately and the a reminder a few days later and a call on the day before delivery to make sure it was still OK.I paid for an afternoon delivery and at 3.30pm on the Friday before a Bank Holiday the order arrived! Smooth and helpful all the way. Great customer service and the product was as described on the website. What more can you ask?
from the moment the telephone was picked up it was a pleasure dealing with them. Their agent was knowledgable ,helpful and pleasant. The order was delivered when indicated and the product was all I expected. Well done.
I was very happy with simply paving's service. The delivery driver was very helpful and the slabs were delivered in good condition.
There was a hiccup with the delivery where the delivery was a day later than scheduled - this wasn't great considering the £30 delivery charge!
However, the customer service in resolving this issue was polite and prompt with delivery re-scheduled first thing the following day and phone calls made to keep me informed so well recovered!
Communication from the co was exceptional. Staff were very friendly and helpful - which is quite rare these days.
Emails were sent through at each stage, even to confirm the delivery date.
Very happy overall and would recommend them to anyone.
Will use again!!
Everything about my dealings with Simply Paving was first class. The staff were really professional and their telephone manner was of the highest order. I would not hesitate to deal with the Company again and I would without doubt recommend them for all aspects of paving. A top class company.
It's the internet right?? You're always a bit concerned ordering something like this on the internet, sight unseen. I needn't have worried, all 24m2 of paving arrived intact, no broken slabs, All original Bradstone pavers.
Definitely be there for delivery, as the pallet truck would not have been able to unload without my help.
[There was a 'funny' barcode on some slabs that had been marked up as grey but they were wrapped in pallets marked as buff, which is the color that I wanted. Someone at bradstone probably went mad with a labelling machine! :-) ]
Everything was as expected. The only thing that might stop me from placing my next big order is the price. I found better deal somewhere else so will try to ask to match it. Otherwise better that bnq and wickes and would definitely recommend for small and medium size home projects.
The price for the Bradstone Stone Circle was over £100 cheaper than my usual builder's merchant. The deliver was exceelnt since I was phone a couple of days before and so I could prepare and the delivery company was really helpful leaving the stones as high up my drive as possible. I cannot see how some of the major building suppliers (and I get trade discount) can compete with this all round package.
No issues with pricing or product. Inefficient delivery service, unable and unwilling to give convenient delivery slots. Apparently I didn t ask for premium delivery so it is not company policy to offer it. If I didnt know they offered it how could I ask for it !! I did repeatedly ask for an AM delivery so that I could make good use of a day off.The paving turned up at 16:50, after I had been told [after repeatedly phoning] that the delivery slot was between 14:00 and 16:00. I have complained to the company, but apparently it is not their fault and they are not liable for my time.
Delivery was advised by text and was four working days after ordering. The driver was helpfull and left my two pallets at the top of the drive (he would have taken these to the rear of my house but my gate was too narrow for the pallets). The paving was fantastic quality, well packaged and out of the 128 pieces only 1 showed a minor crack. Far better than my expectations. I received both email and text message inviting me to call the helpline if needed, I didn't so cannot comment on that service but the invite to call is reassuring. My paving is now laid and looks fantastic. Highly recommended.
The Autumn Cotswold slabs look perfect in my garden, they look like natural stone and are good quality but very reasonably priced. the website was easy to use, and the customer service was helpful and friendly. I would definitely recommed the company.
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