I ordered the mistral snorkelling set, I found the price to be the cheapest on the internet and for what I got I was more than impressed, sturdy equipment and a speedy delivery.
Will use simply scuba again and recommend to others
Very happy with order process through simply scuba. I ordered in the afternoon and chose next day delivery and the parcel arrived by noon the next day :) good communication and great product choice.
Simply Group is professional and balanced in their web page and product reviews. The best I have seen. I have only one reservation, that they do NOT have FREE returns, and do not have FREE EXCHANGES. So there is an added hidden cost to buy product if it does not fit. That alone is enough for me not to shop their again because some items are heavy, like fins or large wet suit, so the buyer can be charged as much as the item to return or exchange. That cost alone, makes shopping their a real draw back.
I find the Simply Scuba website a doodle to use, there is good descriptions of the products, sometimes backed up with a video. The ordering process is simple and delivery is usually very quick and for items with a lead time they let you know before you order. All told Simply Scuba are simply perfect, or as close as you can get.
Ordered a new wet suit (in stock) , thermo vest (6 days order) and cleaning shampoo (in stock) etc.
Order confirmed and accepted. Could not track order on line as system not working for some reason ?
9 days later received automated email stating Thermo vest delayed by 30 days and stock items not despatched. Several options available to review online
Sent email to help line, no answer, called hotline and spoke to friendly staff, however no ability to ship wet suit on a Friday
Why oh why they do not ship 'in stock' items seperately and have options to choose this on line is unclear, especially when a Thermo vest would only cost £2-£3 to ship seperately.
Sadly Scubapro have now lost a circa £ 245 order from me.........................................................
In essence they need to be more flexible and customer focussed.
Simply Scuba are probably the best dealer I have dealt with..... for any product.
The service is second to none; the website is excellent; the staff I have spoken to on the phone are superb, polite and so competent.; delivery is fast, and any returns are dealt with rapidly and efficiently.
Well done. You are..... Simply .....The Best.
As a newcomer to scuba there is a lot of information to absorb when choosing equipment. The Simply Scuba website not only offers a good range of equipment but backs this up with short video clips explaining the features of each item. This allowed me to pick exactly what I wanted. The sizing charts were also very useful. Prices were competitive and my order was processed and arrived very promptly. What more could you ask?
I bought a pair of fins, I found the right size easily using the size guide - stocked in a choice of colours which meant I could colour co-ordinate with my shortie !! An absolute must for conscious aesthetic look .
I bought my husband a shortie, he was very particular about a front zip - I found one with ease - a well known reliable brand and as an added bonus I colour co-ordinated it with the rest of his kit !! He still will not admit how great his kit now looks....and is still denying his fashion conscious genes.....
I was easily able to add a 15% discount code I had - so I was very satisfied with the quality, choice & great price.
P.S. arrived quickly & very well packaged.
I am new to scuba diving so a lot of the kit I needed to qualify was unfamiliar to me, Simply Scuba came to the rescue with their fantastic YouTube product overviews. They also helped ease the financial burden with one years interest free credit through V1!2 finance.
Everything simply explained.
We'll done Simply Scuba!
Ordered online on Friday, Went to pick up on Saturday as receipt stated 'ready to go' unable to call shop on a Saturday to ensure item was there. Told in shop that although the main item was on the shelf, I could not pick up any of the items I ordered until they were all available. Also no mention anywhere that you cannot pick the item up in person if you pay with Paypal. Also no ability to register with loyalty scheme as stated, during check out process. So a completely wasted drive to the shop. I give 1 point as the shop is well stocked and the staff are good, but the online element of this seems very amateurish to me with no ability to call regarding stock at weekends.
On average pretty good prices, plenty of product info available, not always the cheapest but the delivery and returns service far outweighs any small saving you can make from suppliers outside the UK.
I recently purchased a Waterproof D1 Hybrid Dry suit. With such an expensive item choosing the correct size was a concern but the advice I received and assistance in selecting the correct product was excellent. When the product arrived the suit was a perfect fit but the hood supplied was too large. Even though the 2 items were part of a single item purchase the hood was readily exchanged in the shop and again with excellent personal service. I would hghly recomend this company to any potential customer - I cannot fault them.
Ordered a prescription mask. Made a mistake in the order, SimplyScuba could not have handled it better. Cancelled the original and I repeated the order (with the correct details this time !) and the mask arrived well packaged on the day specified. Good carrier too.
I will definitely buy from them again.
Prices are often better than elsewhere. The little videos they make for most of their products are so helpful. I know that what I've ordered will arrive by the next post. What more can you want?
I've used Simply Scuba a few times now. There site is very easy to use and very informative. All orders have always arrived when stated prior to ordering, usually next day unless any items weren't in stock and then they still came in the time that was stated. Good communication, good knowledge and delivery when stated, you can't ask for anymore than that!
If you want to buy diving equipment and related products you need look no further than Simply Scuba.
Left it to the last minute, but Simply Sxuba sorted out a high prescription mask for me over the phone with next day timed delivery. Very good mask, fits perfectly. Makes snorkelling a totally different experience. Can't get me out of the water now!
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