Simply Scuba reviews

Highly Recommended!!!

Great Price and great service will definately use again

Thanks All

Ultra quick delivery and great prices

Great website, video reviews of most of the items and lots of information to help you find the best gear for you, or If your buying for somebody else like me lots of help to get the right gift quickly at a discount price.

Extremely good quick and reliable service

Cannot fault them they got what I wanted and delivered the next day great customer service and reliable courier company

Scubacalafragilisticexpialidocious

If your looking for anything Scuba related then this organisation has it all, reasonably priced top quality merchandise. Very easy to deal with and a great delivery model.

Excellent prompt service, hassle free returns.

The simply group of on line shops is my first choice for specialist sports equipment. On the rare occasion when I have to return something the refund or replacement happens smoothly and efficiently.

Great product and quick delivery!

I ordered an Aqualung micromask after hiring one for snorkelling last year ( I struggled to find one to fit my small face). Simply scuba offered several delivery options including so I knew the day and was given a time slot on the morning of delivery. I used the mask on holiday - it is easy to fit and very comfortable. I would definitely recommend Simply Scuba :-)

Packaging crushed on arrival but otherwise fine.

Packaging crushed on arrival but otherwise fine.

22 March 2013

Reply from Simply Scuba

We are very sorry to hear that the packaging was crushed in transit. We will remind our warehouse to make sure that all packaging is adequate for the products to assist their journey in transit.

Easy quick helpful what more do you need!

Bought scuba gear several times from simply scuba. Always ready to answer questions over the phone and a great website.
On time delivery.

Fast efficient service

I ordered a mask with bifocal lenses. It arrived very fast with the lenses fitted in as well as the original lenses. I have not dived with it yet, but in the tub it felt ok!!!

Helpful answers, prompt dispatch, and what I need arrives.

I phoned Simply Scuba with a couple of questions which were answered and enabled me to pick the right product. I ordered and got email confirmation that the item had been sent quickly. It arrived safely.
Simply Scuba have always been helpful and provided me with what I've wanted at a reasonable price. I wouldn't hesitate to recommend them

good shop

excellent service

Quality service

Would definitely recommend

Prompt and as ordered

What more do you want?
You order and it comes straight away.

Fast delivery great price

I ordered a citizen divers watch from deepblue and paid extra for next day delivery. After 3 days it hadn't turned up so I contacted them and they told me it would be least 2 weeks.

I looked around and found simply scuba who were £20 cheaper and it arrived next day. Communication was fantastic they even told me it would arrive between 9.16 and 10.16am and it did.

Will definitely use simply scuba again.

Good - just one potentially bad goof!

Everything was good but the package arrived without my name on the address label.

It found it's way to me because other people in the office are aware that I dive and the invoice showed the words 'hose' so they put two and two together, but it does seem like a pretty big oversight.

19 March 2013

Reply from Simply Scuba

We do apologise that the name was missing from the parcel. Our system shows that the order and despatch details clearly show the recipients name, therefore we will need to carry out an investigation with the Courier as to how this situation arose. We sincerely apologise for any inconvenience caused.

I cannot find fault with the service I have received

I have been blown away by the high standard that Simply Scuba has set & continues to maintain.I f only other companies came up to their standard!

Excellent, friendly service. Efficient delivery.

I found the customers service very helpful in making my choice of snorkelling mask. The mask arrived very quickly. I would highly recommend this outlet.

great!

the product arrived fast and was packaged well

very good service - does exactly what they say they will

would recommend buying from them

Good website, helpful reviews, competitive prices and good service/delivery

Have been buying gear from Simply Scuba for over a year. Every purchase has represented good value, delivery has been quick, and on the one occasion when the size was wrong, the wetsuit was changed quickly and effortlessly. Great service.

Missing piece not missing for long - great service as usual!

Received my new Cressi Travelight BCD within a couple of days of ordering. One of the weight pouches was missing, but a phone call quickly established its whereabouts and it was sent on equally quickly. Great, friendly service from Simply Scuba as usual which, together with their excellent prices makes them my go-to scuba store!

Flawless service with a discount!

I ordered a Suunto D6i. Immediate and updated order and shipping info, with final notification of a one hour delivery slot, with an option to change if necessary. Next day delivery. That, and a competitive price with an extra discount, made this an excellent overall service.

No issues

Order stuff. They deliver it to you. Very simple.

Wrong size sent

Before i made my order i emailed them to check the boots and fins were the right size,
they replied so i orderd the fins and boots.
The boots didnt fit into the fins. I had to pay recorded delivery to return them which was about £13 even though i had asked there advice on sizing. I belive the regular scuba pro jet fins sizeing is for wetsuite boots not dry suite boots. I am now out of pocket and even though i asked for them to check the next size up and send them they said they would just refund me. I have now bought a diffrent pair localy. I bought the boots and fins together i think they need to check the boot and fins sizes before sending them out.
Apart from that every thing else was ok.

07 March 2013

Reply from Simply Scuba

We do sincerely apologise for the disappointment and inconvenience caused to the customer. The sizing advice based on the information provided in the feedback indicates that we did advise correctly on sizing, however we would have been more than happy to send the larger size out but we did not have stocks at the time, hence the suggestion of the refund on this occasion. We have also passed across to our Scuba Experts/Brand Manager the customer's comments so that they can reassess sizing.

Excellent

Great price, quick delivery and really good communication.

Top Dog

had not had chance to try it out yet but love the look of it cant wait to try her out

CatFacts found this review useful

great service would use again, highly reccommend.

For a change they did everything they said they would do, including telephoning me for confirmation of exchange product, this makes a nice change for a company.

CatFacts found this review useful

Top Company Top Products...Made Our Holiday

As a open water diver off to Sharm last week i purchased some fins and a full set...Mask, Snorkel, Fins for my partner and everything was perfect..made snorkelling in the Red Sea perfect....will be back when i start to add some of my own dive gear as after 5 dives in the red sea i am hooked big time

CatFacts found this review useful

AMAZING. FULL STOP.

Amazing website, amazing products, amazing service. Full stop.

CatFacts found this review useful

Great Service

Thank you for a great service, ordered a new set of regs very helpful with the choice and the delivery was 1st class. Would recommend you to all divers.

CatFacts found this review useful

Brilliant site!

The advice I received was excellent both on the site and speaking to a representative. I am particularly impressed with the delivery service. I received a text for the delivery date and a window of one hour on the actual day plus the name of the driver. It all worked very well. Why can't other companies offer this kind of service? I also love the snorkel just what I wanted!!

CatFacts found this review useful

Item delivered fine and as described

Ordered a compass, spot on, as wanted at a good competative price.

Then ask for a quote on a few special items, rather than actually telling me a price on them, was told to go find them on the site, was not impressed with that service really! I emailed them for the quotes on the items due to not finding on the site. A email simply saying we do not stock them would of been fine.

27 February 2013

Reply from Simply Scuba

We do sincerely apologise that the customer felt let down by the service received in terms of an enquiry. We do sell thousands of products over our six on line sites and it is possible that the representative was unable to locate when looking on the site of the particular products required. The representative would then suggest if a client could browse the site to see if the specific items were available to avoid us quoting on an incorrect/similar product. The e-mail request would have been treated in a similar manner, whereby a check on the site would be carried out and if we do not stock the items, then the client would be advised of this accordingly. We apologise for any disppointment or inconvenience caused.

helpful and reliable

I bought a replacement battery and seal for a dive computer. I wasn't sure what the pack illustrated on the web site contained so I called customer services. The person I spoke to was incredibly helpful and actually went to the warehouse to get a pack so she could describe exactly what was in it. I ordered online and the item arrived the next day. The service could not have been bettered.

CatFacts found this review useful

Excellent value for money. Great shipping!

I orders my fiancée a Cressie Leonardo dive computer. Simply Scuba had a better price than anyone. What impressed my the most was the shipping service they used. They sent me a text the day before and the day of shipping to let me know exactly what time they would arrive!

Fast and Professional

Simply Scuba, reliable and fast with reasonable prices - highly recommended!

Always great service from SimplyScuba

I have been a SimplyScuba customer for a few years now and I am very happy with the product info, the speed of order handling, delivery and general customer service. I believe the products are selected very carefully and are of great quality. My only comment would be that the prices are at the top end compared to other websites and the sale items are not discounted enough. I would recommend SimplyScuba to a friend though.

they did everything in a helpful friendly manner

Delivery was very prompt and quikley .

Never been Let down Yet

As per usual the communication was first class as well as been supplied with good Kit.

Simply great at Simplyscuba

Bought many items recently and can't complain about anything both goods and service first class.

Certainly seems what I wanted.

Bought for a holiday at the end of the month so can only comment on efficient and quick service. Great to get a mask with my prescription.