Simply Scuba reviews

Excellent, friendly service. Efficient delivery.

I found the customers service very helpful in making my choice of snorkelling mask. The mask arrived very quickly. I would highly recommend this outlet.

great!

the product arrived fast and was packaged well

very good service - does exactly what they say they will

would recommend buying from them

Good website, helpful reviews, competitive prices and good service/delivery

Have been buying gear from Simply Scuba for over a year. Every purchase has represented good value, delivery has been quick, and on the one occasion when the size was wrong, the wetsuit was changed quickly and effortlessly. Great service.

Missing piece not missing for long - great service as usual!

Received my new Cressi Travelight BCD within a couple of days of ordering. One of the weight pouches was missing, but a phone call quickly established its whereabouts and it was sent on equally quickly. Great, friendly service from Simply Scuba as usual which, together with their excellent prices makes them my go-to scuba store!

Flawless service with a discount!

I ordered a Suunto D6i. Immediate and updated order and shipping info, with final notification of a one hour delivery slot, with an option to change if necessary. Next day delivery. That, and a competitive price with an extra discount, made this an excellent overall service.

No issues

Order stuff. They deliver it to you. Very simple.

Wrong size sent

Before i made my order i emailed them to check the boots and fins were the right size,
they replied so i orderd the fins and boots.
The boots didnt fit into the fins. I had to pay recorded delivery to return them which was about £13 even though i had asked there advice on sizing. I belive the regular scuba pro jet fins sizeing is for wetsuite boots not dry suite boots. I am now out of pocket and even though i asked for them to check the next size up and send them they said they would just refund me. I have now bought a diffrent pair localy. I bought the boots and fins together i think they need to check the boot and fins sizes before sending them out.
Apart from that every thing else was ok.

07 March 2013

Reply from Simply Scuba

We do sincerely apologise for the disappointment and inconvenience caused to the customer. The sizing advice based on the information provided in the feedback indicates that we did advise correctly on sizing, however we would have been more than happy to send the larger size out but we did not have stocks at the time, hence the suggestion of the refund on this occasion. We have also passed across to our Scuba Experts/Brand Manager the customer's comments so that they can reassess sizing.

Excellent

Great price, quick delivery and really good communication.

Top Dog

had not had chance to try it out yet but love the look of it cant wait to try her out

CatFacts found this review useful

great service would use again, highly reccommend.

For a change they did everything they said they would do, including telephoning me for confirmation of exchange product, this makes a nice change for a company.

CatFacts found this review useful

Top Company Top Products...Made Our Holiday

As a open water diver off to Sharm last week i purchased some fins and a full set...Mask, Snorkel, Fins for my partner and everything was perfect..made snorkelling in the Red Sea perfect....will be back when i start to add some of my own dive gear as after 5 dives in the red sea i am hooked big time

CatFacts found this review useful

AMAZING. FULL STOP.

Amazing website, amazing products, amazing service. Full stop.

CatFacts found this review useful

Great Service

Thank you for a great service, ordered a new set of regs very helpful with the choice and the delivery was 1st class. Would recommend you to all divers.

CatFacts found this review useful

Brilliant site!

The advice I received was excellent both on the site and speaking to a representative. I am particularly impressed with the delivery service. I received a text for the delivery date and a window of one hour on the actual day plus the name of the driver. It all worked very well. Why can't other companies offer this kind of service? I also love the snorkel just what I wanted!!

CatFacts found this review useful

Item delivered fine and as described

Ordered a compass, spot on, as wanted at a good competative price.

Then ask for a quote on a few special items, rather than actually telling me a price on them, was told to go find them on the site, was not impressed with that service really! I emailed them for the quotes on the items due to not finding on the site. A email simply saying we do not stock them would of been fine.

27 February 2013

Reply from Simply Scuba

We do sincerely apologise that the customer felt let down by the service received in terms of an enquiry. We do sell thousands of products over our six on line sites and it is possible that the representative was unable to locate when looking on the site of the particular products required. The representative would then suggest if a client could browse the site to see if the specific items were available to avoid us quoting on an incorrect/similar product. The e-mail request would have been treated in a similar manner, whereby a check on the site would be carried out and if we do not stock the items, then the client would be advised of this accordingly. We apologise for any disppointment or inconvenience caused.

helpful and reliable

I bought a replacement battery and seal for a dive computer. I wasn't sure what the pack illustrated on the web site contained so I called customer services. The person I spoke to was incredibly helpful and actually went to the warehouse to get a pack so she could describe exactly what was in it. I ordered online and the item arrived the next day. The service could not have been bettered.

CatFacts found this review useful

Excellent value for money. Great shipping!

I orders my fiancée a Cressie Leonardo dive computer. Simply Scuba had a better price than anyone. What impressed my the most was the shipping service they used. They sent me a text the day before and the day of shipping to let me know exactly what time they would arrive!

Fast and Professional

Simply Scuba, reliable and fast with reasonable prices - highly recommended!

Always great service from SimplyScuba

I have been a SimplyScuba customer for a few years now and I am very happy with the product info, the speed of order handling, delivery and general customer service. I believe the products are selected very carefully and are of great quality. My only comment would be that the prices are at the top end compared to other websites and the sale items are not discounted enough. I would recommend SimplyScuba to a friend though.

they did everything in a helpful friendly manner

Delivery was very prompt and quikley .

Never been Let down Yet

As per usual the communication was first class as well as been supplied with good Kit.

Simply great at Simplyscuba

Bought many items recently and can't complain about anything both goods and service first class.

Certainly seems what I wanted.

Bought for a holiday at the end of the month so can only comment on efficient and quick service. Great to get a mask with my prescription.

First class & stress free service!

I've been using their services for 3 years now and they never dissapoint me! Fast delivery, excellent customer services! Go Simply Group!

Quality T shirts, excellent returns service.

I bought some diving T shirts but was unsure of which size I needed (- sometimes I'm M, sometimes L). I was encouraged by their stated returns policy to buy both, and return the ones that didn't fit.
The T shirts arrived within a day or so, and with a clear returns policy (and a pre-printed label). The money for the returned shirts was credited to my card account within days.
As for the T shirts - they are excellent quality, and have washed well.
Highly recommended.

Good

simply scuba have great products, and dispatch products quickly. The video reviews are a great help and there service never falters.

fast quick trouble free service.

can't fault the service or the product.

Excellent product, great customer service!

First time purchase from simplyscuba and from my experience I will certainly use them again. The product was fantastic quality at a great price and arrived promptly. I had rung customer service to get sizing advice and the lady on the phone was really friendly and knowledgable.

Brilliant site, fast delivery and great product

Fantastic, great selection, fast delivery, and very easy site to use

Great price

The BCD was cheap and functional - tested last Saturday and well pleased!

First Class service

Deliveries always prompt and on time. Have had to exchange items before and it's been a breeze. Decent value for money too.

SIMPLYSCUBA - SIMPLY EXCELLENT!

I have bought numerous things from SimplyScuba and have always found pricing to be competitive but what really makes the difference is their excellent customer service both before and after purchase. They always ring back when they say they do. Nothing is too much trouble for them. They're an example to all other retailers.

Curtis Wadey found this review useful

Excellent as always

Quick detailed answers to any questions and genuine advice offered not sales advice trying to sell you highest priced product. Fast delivers and easy site to navigate too

Excellent service

Great price and prompt delivery, you can't really ask for more.

Simply fantastic service and delivery was very quick

I ordered it on the last day of last year and had it delivered in northern scotland on the 3rd jan now thats what i call great service and with the video explaining the product and the speed with which they reply to any query emsils i truly cannot fault simply scuba.

Great choice, delivery and customer service

Easy to use site with accessible descriptions of the item ranges your looking at, backed up by a video so you can fully explore the details of each item.
Great choice available, reliable delivery service and great customer care.

Excellent service but their prices can be beaten

Simply Scuba have given me excellent service and always delivered as promised using a very reliable courier but I have found that it is worth shopping around online as it is possible to beat their prices if you put in enough effort. Still highly reccommended though!

15 January 2013

Reply from Simply Scuba

We can advise that if a customer does see a cheaper price on an alternative uk web site, that we will always assess to see if we are able to price match.

Reliable quick service

Ordered a few products online - came quickly and product that was too small was credited the following day of return.

Way too much security

I'm happy with the service, and the customer services are fast and helpful however; this was not my first purchase with this site, I had a membership, despite those facts just because I used a non UK credit card (delivery address in UK) their system decided to make the dispatch wait 72 hours to check that its not fraud. Considering the fact that I chose next day delivery and paid extra, that was not a good news. When I called the customer services they explained to me how to skip the waiting part and I did however it already caused a delay and instead of next day I received the product in 4 days (waited on the way during weekend). So they either need to state in the delivery method page that they are making those security checks that takes time, or during payment phase so the customers won't be surprised by the extra waiting time.
Edit: They responded this review by apologising for the inconvenience and informing that they took the review under consideration and they will add information about the necessary security checks and possible dispatch delays because of it. Good. That means they care about the customers an proves one more time that their aim is to keep the customers happy :)) If I haven't already given 5 stars, now I would again :)

15 January 2013

Reply from Simply Scuba

We are sorry for the inconvenience caused by these necessary security checks but unfortunately these checks are required due to the vast amount of on line fraudulent transactions which occur if procedures for thorough checks are not put in place. The customer's delivery address location had changed from the previous transaction and we were required to check this out to ensure that the credit card used had not been compromised in any way, especially as it was on our quickest delivery method. We have taken on board the customer's comments regarding making it clearer on our sites that on occasions these security checks need to take place.