I have been a customer of Simply Supplements for several years and have overall been very happy with them until recently when I had my first issue with them. Their products seem to be good quality and are usually the cheapest online. They don't have the widest choice in the world so sometimes I have to shop elsewhere for a particular supplement but they do seem to be improving gradually in this area. Their delivery is also reasonable especially as it's free.
If it wasn't for the recent issue, I would have given them 5 stars but having now experienced their customer service I'm knocking a star off. I made an order which I changed my mind on, I changed my mind quickly so the product hadn't been dispatched yet. As a result of my experience with other companies I assumed it would be OK to cancel because of this - other companies have not had an issue cancelling if the item was not dispatched. I gave Simply Supplements a call first thing in the morning to say I'd like to cancel, to which they basically said they can't do that despite the item still sitting there in their warehouse. I was very disappointed in this and whilst I will probably still be using them in future, I will start to use other companies also. I prefer to pay a little bit more for good customer service.
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