Still waiting for a refund on a returned sink ,received an email from them confirming a refund would be paid within 30 days, this was 11th September, 50 days later nothing and they are not responding to emails and only a recorded message if you phone.
We ordered a granite FRANKE sink and it said that it would take 3-5 working days and it took 10 days to arrive after much chasing. When the order arrived- we admit it was our mistake (never ordered a sink before) we ordered a RH drainer but realised that we needed a LH. So we called them and ordered a new one- for them to collect the other sink they said they would charge £35 which I found ridiculous as the delivery driver was coming at the same time to deliver the new sink and take the old one. It was not like they were coming on two different occasions! Anyways when the second sink came- after a whole week (because apparently they only deliver in our area once a week!) I noticed a small chip on the sink. After calling the customer services (who was very rude!) they did not once apologise or offer any discount as they knew I needed that sink urgently and couldn't wait another week for another one as it would delay my kitchen fitters. I was so dissatisfied I cancelled the whole order and instead have bought a sink elsewhere!
Ordered my kitchen sink from Appliance House, unfortunately, they delivered the wrong one and expected delivery was too close to the kitchen fitting to be comfortable. Spoke to a lovely girl called Victoria t Sinks-Taps.com who stated the sink I wanted was available and would be delivered within 48 hours and it was. It had even been inspected before despatch to confirm everything was perfect, and it was.
Price very good, and delivery service also impressive. Unfortunately I made an error on the size of one of the sinks I ordered. I was quoted 25% re-stocking fee which is reasonable considering the period of time between my initial order and when I wanted to return. The support team got back to me very quickly to resolve the issues I had and arrange a new order.
Very competitive prices, we placed our order on Sunday evening and the product was delivered on Tuesday afternoon. The order tracking facility is excellent it told us exactly where our item was, we also received a text message telling us when delivery would be, and giving us a phone number to ring if we needed to change delivery date.
We had brilliant service from start to finish and would recommend this company to anyone.
Excellent service. I especially liked the text message advising product delivery date and an option to amend. Thank you , ordering was simple, dispatch was very quick and item arrived on the day specified.I would recommend you everyone.
Highly competitive prices.Extremely efficient telephone service. Half order arrived as promised next day. second half arrived the day after, despite being told there might be a 2-3 week delay at source. As promised no extra charge for delivery of second item. Goods received in perfect order. Courier helpful and happy to wait whilst they were checked.
Fantastic stock but unfortunately delivery to Northern Ireland is very expensive...
They wanted to charge me £99.00 for Caple Berkshire ceramic sink delivery! Other company is charging for exactly the same sink £30.00. Which one do you think I have chosen??
To compare: delivery to UK is £9.99 and £99.00 in NI. The difference is far too big!!!
I found the website really easy to navigate and easily sourced a great tap at an even better price (£117 including delivery, against a similar one from Howdens with a list price of over £400).
I ordered online Sunday night and the product was delivered on Tuesday. I knew I wouldn't be at home and it was left exactly where I requested.
Will certainly be recommending this company to the builder who is installing my new kitchen!
I've used many online shops before, and sinks-taps.com is by far the best. A rare gem amongst a plethora of poorly thought out and untrustworthy companies out there.
From the fantastic customer service and website design to their excellent delivery service and competitive prices; they are top class. I'm delighted to have found this company, and am more than happy to take the time to write a positive review; something which I rarely do.
Will recommend to all friends and family and will certainly use them again myself, can't wait to install the sink and tap this weekend.
James the delivery driver was brilliant by the way, extremely professional and helpful... rounding off an altogether faultless shopping experience! :)
brilliant, ordered sink on line, great communications, great price and friendly staff who phoned to arrange delivery time which was spot on. The driver opened package to make sure everything was correct before accepting signature and was very helpful also.
Cannot speak highly enough of this company.
I wasn't able to order on the website as it went in circles when I entered my (central London) postcode. Phoned up and placed order for Franke sink and tap. Friendly sales staff.
Delivered on time by very friendly chap. Goods inspected and shown to be in good condition.
I'd definitely recommend this site.
Cannot praise this company enough. Having had trouble with other on-line companies, dealing with sinks-taps.com was a pleasure. Great value excellent service, excellent delivery and the goods were extremely well packed. Just about to place another order. I will always check availabilty from this company before concidering going elsewhere. Well done sinks-taps.
What an experience buying from this company. Best prices I could find for my new Carron Phoenix sink and tap and when requesting an approximate delivery time, they fitted in with me. Delivered, unpacked checked and signed for 3 days later on the day I wanted. The customer service staff member I spoke to couldn't have been more helpful and same has to be said for the delivery driver - oh yes, they deliver themselves and take care of the goods, rather than outsourcing to a delivery firm.
Well done Sink-Tap Company, I cannot praise you enough.
The sink and tap I wanted was £529 in B&Q - a friend advised me to look online at sink-taps.com and see if it was any cheaper as they had used you in the past - I was amazed to find it was £190 cheaper!!! Then I was a little sceptical as I don't usually order anything this expensive on the internet from companies I don't know - but decided to give it a go. I have been totally blown away by your service - I ordered the goods late on Wednesday evening and and to my total amazement the goods arrived on Friday morning! I received an email telling me the goods were on the way and when they did arrive it was obvious that a lot of care and attention had been taken by whoever packed them. The sink accessories were all wrapped in bubble, the tap had extra recycled cardboard protection and the whole thing was in a second outer box. My plumber fitted them yesterday and they all look totally amazing. I have already recommended you to everyone and my plumber has also taken your number. Well done to all at sinks-taps.com and particularly to the guy who gave me all the help over the phone to ensure i had everything right (including checking the pressure of my water system)!
The sink is fine but dont waste your money on the plumbing. it is over rated and over priced. Then they take their profit MARGIN ANYWAY AND CALL IT RE-STOCKING CHARGE AND THAT AFTER ONE HAS PAID THE POSTAGE BOTH WAYS ONESELF.
We needed a double bowl sink - hard to find these days. The item we sourced from sinks-taps is excellent in quality and arrived promptly and very well packed. One snag - it was delivered to another similarly named street in the district. This was entirely the fault of the carrier as the package was correctly addressed in every detail. Nevertheless sinks-taps refunded the postage as compensation for the inconvenience which I thought excellent service. Based on my experience, I am happy to recommend this company.
The offer was highly competitve with another company but Sinks-Taps found out the answer and got our order. Delivery was estimated at 5-7 days but was actually next day so impossible to beat.
Easy to navigate site. Suggested items list is useful. Price was competitive. Ordering process easy. Small delay from Franke in terms of shipping meant delivery date moved - but was kept informed at all times both by email and phone when to expect goods. Delivery driver rang to advise time of delivery on the day, and turned up on time, courteous and polite, allowed me time to check the order was in good condition. Goods ordered well packaged and protected. Very happy and will be using again in the future.
I ordered 2 sinks for my new kitchen being installed and needed them quickly, as the original company had gone bust.
sinks-taps were outstanding, they delivered within a couple of days, the goods were beautifully packed, so that they could not possibly have arrived damaged. The company kept me informed by email from acceptance of the order, to despatch, to the delivery. They also emailed to ask if I was completely happy.
The functionality of the site was acceptable to my search.
I would recommend this site without hesitation
I would recommend this company, the service is fast and reliable
Ful stock of items.Competetive prices. Excellent communications. Delivered when they said they would & THEIR del. man must be the most professional in the business. Super polite,put the items exactly were I wanted them carefully and waited whilst I inspected the sink & taps he'd unwrapped. Can't fault the business in any way. Good luck to you guys,show the rest of them how it's done!
Brilliant! Friendly, informative and very helpful service - and this was prior to placing an order. Quality products and prices so competitively priced that other national and local suppliers were unable to beat them. Took delivery of my order yesterday for a granite sink. Driver arrived before expected time, was polite, efficient and quality-checked everything with me before leaving. Highly recommended if you're looking for anything to do with your kitchen or bathroom. What a pleasure it has been to deal with people who not only care about the products they are selling but, more importantly, about helping their customers make informed choices to obtain just what they want at prices they are happy to pay. Thank you all at Sinks-Taps.com - I'll be coming back when I do my bathrooms! :-)
a pity that on visiting, a member of the public could not view the goods available, but only ask to see a specific item. But, since this is "geared" to the trade, not entirely surprised.
I received great help both by e-mail and on the phone prior to and during the purchase.
The delivery chap (John) was great.He phone the night before the delivery and arrived as promised.
The downside is the sink itself (Winchester 1.0 single bowl ceramic).
When the new tap was fitted, they lean to the right - and it really spoils the look. The trouble is that the ceramic sink has not been manufactured completely level. Of course, as i chose to have the tap hole pre-cut i cannot send it back !!!
We found what we wanted, ordering was easy, we were informed of a delivery slot and the item was delivered on time and was inspected with the driver to make sure it was ok. Very good service and would use again if needed.
I found the perfect sink for the small space in my kitchen on this site with it's easy way to search. I was called so that a delivery time could be arranged and it was explained that as I lived on the second floor the delivery man would leave it in the hallway downstairs. 'Oh dear' I thought, 'how will I get it upstairs?' But within the allotted time the nice delivery man arrived with it on my doorstep and I was very happy!
The sink is made of granite a kind I hadn't seen before but it is perfect and I am thrilled with it. Thank you
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