sinks-taps.com reviews

sinks-taps.com reviews

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One happy customer

Amazing service! Had quite a big order (5 items) which got delivered within stated time and in good condition. A trouble-free purchase that saved me so much time. And it's all down to sinks-taps.com. Will definitely go back
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Excellent

Used them for many years, great service and products, friendly and trust worthy. Always helpful when I'm not sure what I'm looking for!
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Friendly staff and Excellent products

Purchased a number of products in December and the staff on the telephone helpline were very friendly and helpful. many Thanks for good old fashioned service
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Buy from someone else

Still waiting for a refund on a returned sink ,received an email from them confirming a refund would be paid within 30 days, this was 11th September, 50 days later nothing and they are not responding to emails and only a recorded message if you phone.
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I would not use them again!

We ordered a granite FRANKE sink and it said that it would take 3-5 working days and it took 10 days to arrive after much chasing. When the order arrived- we admit it was our mistake (never ordered a sink before) we ordered a RH drainer but realised that we needed a LH. So we called them and ordered a new one- for them to collect the other sink they said they would charge £35 which I found ridiculous as the delivery driver was coming at the same time to deliver the new sink and take the old one. It was not like they were coming on two different occasions! Anyways when the second sink came- after a whole week (because apparently they only deliver in our area once a week!) I noticed a small chip on the sink. After calling the customer services (who was very rude!) they did not once apologise or offer any discount as they knew I needed that sink urgently and couldn't wait another week for another one as it would delay my kitchen fitters. I was so dissatisfied I cancelled the whole order and instead have bought a sink elsewhere!
sinks-taps.com

Reply from sinks-taps.com

Dear Mr Akthar. Sorry that you felt we didn't perform as we should have. The Granite sink purchased is very fragile and we don't send out by standard courier due to damage issues. We deliver on our own vehicles with our own drivers. The nominal charge we made for this was just £6.95. (It actually costs us over £20 per delivery to operate this service). The first sink was delivered correctly within 7 working days. As we cover the whole of the UK we initially give a 3-5 day guide but state this can vary depending on your location. Had you been in central London we deliver twice a week and would have received delivery in just 2-3 days. You advised us that you had ordered the wrong sink and wanted us to come and collect the sink and supply another one. Unfortunately we cannot do this for free and our standard collection fee is £35 for large/fragile items. The fact we cover the whole of the UK and we subsidise the delivery service cost means we cannot possibly run around the country collecting incorrectly ordered items for free. The cost of the collection also takes into account we have to return the sink and reinspect and put back into stock. The product you returned was in Coffee and will probably sit on our shelf for some time. This is all at a cost to us. The sink you purchased from us had 6% profit margin in it which equates to around £18! If we were charging you an extortionate amount for the sink we would of course be collecting and delivering and redelivering for free. The replacement sink which was delivered in just 4 working days (you missed this information out of your review) had a small chip on the bottom edge. This was passed by Franke Quality control as well as our own inspection as it would be covered with a line of silicone when fitted. I appreciate not everything went to plan and your complaint has been taken on board. Unfortunately we cannot possibly please every single customer all the time. However, we have thousands of good reviews and only a small number of complaints but we still take on board all comments.
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EXCELLENT

Ordered my kitchen sink from Appliance House, unfortunately, they delivered the wrong one and expected delivery was too close to the kitchen fitting to be comfortable. Spoke to a lovely girl called Victoria t Sinks-Taps.com who stated the sink I wanted was available and would be delivered within 48 hours and it was. It had even been inspected before despatch to confirm everything was perfect, and it was.
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Great service

Always dubious about using online companies, but i must say that sink-taps are very good.
Rang my order through and paid for next day delivery items arrived next morning as specified,
would definitely use them again
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Great service when buying and immediate response in concern to returns issue

Price very good, and delivery service also impressive. Unfortunately I made an error on the size of one of the sinks I ordered. I was quoted 25% re-stocking fee which is reasonable considering the period of time between my initial order and when I wanted to return. The support team got back to me very quickly to resolve the issues I had and arrange a new order.
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Fantastic company, recommend highly.

I can't thank this company enough, I was in a pickle and needed a particular sink and tap quickly and they provided me with a superb service all at the cheapest price. Look nowhere else, thanks guys.
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FIRST CLASS COMPANY

Very competitive prices, we placed our order on Sunday evening and the product was delivered on Tuesday afternoon. The order tracking facility is excellent it told us exactly where our item was, we also received a text message telling us when delivery would be, and giving us a phone number to ring if we needed to change delivery date.
We had brilliant service from start to finish and would recommend this company to anyone.
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Excellent service

Excellent service. I especially liked the text message advising product delivery date and an option to amend. Thank you , ordering was simple, dispatch was very quick and item arrived on the day specified.I would recommend you everyone.
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Mrs. Jones. Stanton, Suffolk

Highly competitive prices.Extremely efficient telephone service. Half order arrived as promised next day. second half arrived the day after, despite being told there might be a 2-3 week delay at source. As promised no extra charge for delivery of second item. Goods received in perfect order. Courier helpful and happy to wait whilst they were checked.
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Katrina

Fantastic stock but unfortunately delivery to Northern Ireland is very expensive...
They wanted to charge me £99.00 for Caple Berkshire ceramic sink delivery! Other company is charging for exactly the same sink £30.00. Which one do you think I have chosen??

To compare: delivery to UK is £9.99 and £99.00 in NI. The difference is far too big!!!
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Excellent service in every way

Excellent company. Easy to order, great prices, delivered when they said, product packaged superbly. Absolutely nothing to fault them on. Definitely use again. Thanks. What more can I say.
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excellent delivery

even though i missed phone call the delivery was still bang on---- the delivery chap was excellent and most helpful would recommend this company to anyone
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Great Value, Speedy Service

I found the website really easy to navigate and easily sourced a great tap at an even better price (£117 including delivery, against a similar one from Howdens with a list price of over £400).

I ordered online Sunday night and the product was delivered on Tuesday. I knew I wouldn't be at home and it was left exactly where I requested.

Will certainly be recommending this company to the builder who is installing my new kitchen!
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Best online company I've dealt with.

I've used many online shops before, and sinks-taps.com is by far the best. A rare gem amongst a plethora of poorly thought out and untrustworthy companies out there.

From the fantastic customer service and website design to their excellent delivery service and competitive prices; they are top class. I'm delighted to have found this company, and am more than happy to take the time to write a positive review; something which I rarely do.

Will recommend to all friends and family and will certainly use them again myself, can't wait to install the sink and tap this weekend.

James the delivery driver was brilliant by the way, extremely professional and helpful... rounding off an altogether faultless shopping experience! :)
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Absolute quality shopping experience

brilliant, ordered sink on line, great communications, great price and friendly staff who phoned to arrange delivery time which was spot on. The driver opened package to make sure everything was correct before accepting signature and was very helpful also.
Cannot speak highly enough of this company.
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Great service, a shining example for all other companies

I wasn't able to order on the website as it went in circles when I entered my (central London) postcode. Phoned up and placed order for Franke sink and tap. Friendly sales staff.

Delivered on time by very friendly chap. Goods inspected and shown to be in good condition.

I'd definitely recommend this site.
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Excellent. Good old fashioned customer service.

Cannot praise this company enough. Having had trouble with other on-line companies, dealing with sinks-taps.com was a pleasure. Great value excellent service, excellent delivery and the goods were extremely well packed. Just about to place another order. I will always check availabilty from this company before concidering going elsewhere. Well done sinks-taps.

sinks-taps.com Details

About this company

We are the UK's largest and most established online retailer of sinks, taps and accessories. Established in 1999 and based in Leeds, we strive to offer the best customer service to all of our customers. Unlike others, we open and inspect all of products before delivering to you via our reliable carrier or our own, home delivery service, which includes our own vans and our fully trained and professional drivers. Visit us today for top brand products and expert advice.

Visit sinks-taps.com

Contact information

Call us on: 0845 6 80 80 28
We live here: 5-6 Headway Business Centre, Percy Street
LS12 1EL Leeds
United Kingdom

Category

sinks-taps.com is ranked 770 out of 1032 in the category Home & Garden

sinks-taps.com is ranked 75 out of 95 in the category

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