sinks-taps.com reviews

sinks-taps.com reviews

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Customer Service at it's best!

What an experience buying from this company. Best prices I could find for my new Carron Phoenix sink and tap and when requesting an approximate delivery time, they fitted in with me. Delivered, unpacked checked and signed for 3 days later on the day I wanted. The customer service staff member I spoke to couldn't have been more helpful and same has to be said for the delivery driver - oh yes, they deliver themselves and take care of the goods, rather than outsourcing to a delivery firm.

Well done Sink-Tap Company, I cannot praise you enough.
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Cheaper, Better, Quicker, WOW!

The sink and tap I wanted was £529 in B&Q - a friend advised me to look online at sink-taps.com and see if it was any cheaper as they had used you in the past - I was amazed to find it was £190 cheaper!!! Then I was a little sceptical as I don't usually order anything this expensive on the internet from companies I don't know - but decided to give it a go. I have been totally blown away by your service - I ordered the goods late on Wednesday evening and and to my total amazement the goods arrived on Friday morning! I received an email telling me the goods were on the way and when they did arrive it was obvious that a lot of care and attention had been taken by whoever packed them. The sink accessories were all wrapped in bubble, the tap had extra recycled cardboard protection and the whole thing was in a second outer box. My plumber fitted them yesterday and they all look totally amazing. I have already recommended you to everyone and my plumber has also taken your number. Well done to all at sinks-taps.com and particularly to the guy who gave me all the help over the phone to ensure i had everything right (including checking the pressure of my water system)!
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Review by confirmed purchaser

The re-stockage charge is a rip off!

The sink is fine but dont waste your money on the plumbing. it is over rated and over priced. Then they take their profit MARGIN ANYWAY AND CALL IT RE-STOCKING CHARGE AND THAT AFTER ONE HAS PAID THE POSTAGE BOTH WAYS ONESELF.
sinks-taps.com

Reply from sinks-taps.com

Dear Mr Armstrong-Mac Donnell. Firstly I am sorry you have felt that our restocking charge of £5.75 was a rip-off. Your complaint was that the plumbing kit was over engineered and far too complicated for your needs. The Plumbing kit in question is a British-made product, is flexible, and has two connections for either a Washer or a Dishwasher. The image is clearly shown on our site and I do agree that if you do not have either appliance to connect to this kit, then yes, it is too complicated for your needs. However, you placed your order online and did not call us for advice before purchasing. As a consumer you have 7 days to return a product for a full refund (we give an additional 3 days). Had the kit been returned within this 10 day period then you would have not been charged a single penny. I can assure you that it costs us far more to process your return than £5.75. We would have been much happier to have been in a position to advise you that the plumbing kit did not suit your needs. We are passionate about offering all our customers a high level of service and again can only apologise if you felt that we dealt with your return in an unfair manner.
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Review by confirmed purchaser

Good

The product is excellent, the service great my only complaint would be the delivery charge which was as high as the supplied product, offset by the very good product price .
sinks-taps.com

Reply from sinks-taps.com

Hi Philip. Many thanks for your positive feedback. With regards to the delivery charges, our main carriage charge is just £4.99 for items which can be sent on a carrier anywhere on the UK mainland. Unfortunately your order consisted of a ceramic bathroom sink which cannot be sent using this service as it is too fragile and would be damaged easily. Our Specialist Home Delivery service covers the whole of the UK and is specifically for such items to ensure they arrive in perfect condition. The single charge also covers all items and would have much better value if your order consisted of a larger number of items.
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Review by confirmed purchaser

Excellent service

We needed a double bowl sink - hard to find these days. The item we sourced from sinks-taps is excellent in quality and arrived promptly and very well packed. One snag - it was delivered to another similarly named street in the district. This was entirely the fault of the carrier as the package was correctly addressed in every detail. Nevertheless sinks-taps refunded the postage as compensation for the inconvenience which I thought excellent service. Based on my experience, I am happy to recommend this company.
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Review by confirmed purchaser

Excellent

Great value, great service - i'd recommend to anyone.
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Review by confirmed purchaser

Personal service with super fast delivery

The offer was highly competitve with another company but Sinks-Taps found out the answer and got our order. Delivery was estimated at 5-7 days but was actually next day so impossible to beat.

Highly recommended.
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Review by confirmed purchaser

Extremely good

Easy to navigate site. Suggested items list is useful. Price was competitive. Ordering process easy. Small delay from Franke in terms of shipping meant delivery date moved - but was kept informed at all times both by email and phone when to expect goods. Delivery driver rang to advise time of delivery on the day, and turned up on time, courteous and polite, allowed me time to check the order was in good condition. Goods ordered well packaged and protected. Very happy and will be using again in the future.
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Review by confirmed purchaser

Satisfactory

A very good service.
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Review by confirmed purchaser

Fantastic service

I ordered 2 sinks for my new kitchen being installed and needed them quickly, as the original company had gone bust.
sinks-taps were outstanding, they delivered within a couple of days, the goods were beautifully packed, so that they could not possibly have arrived damaged. The company kept me informed by email from acceptance of the order, to despatch, to the delivery. They also emailed to ask if I was completely happy.
The functionality of the site was acceptable to my search.
I would recommend this site without hesitation
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Review by confirmed purchaser

Very good prompt service

Good choice of products, polite and prompt delivery, products very good quality. Good communication from the company.
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Review by confirmed purchaser

Fast reliable service, i have used before and would use them again

I would recommend this company, the service is fast and reliable
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Review by confirmed purchaser

The best internet experience yet.

Ful stock of items.Competetive prices. Excellent communications. Delivered when they said they would & THEIR del. man must be the most professional in the business. Super polite,put the items exactly were I wanted them carefully and waited whilst I inspected the sink & taps he'd unwrapped. Can't fault the business in any way. Good luck to you guys,show the rest of them how it's done!
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Review by confirmed purchaser

Excellent

Very efficient, great service, I ordered the product on Wednesday and it was delivered within two days and I live in Dublin.
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Review by confirmed purchaser

FIRST CLASS COMMUNICATIONS AND SERVICE

FIRST CLASS COMMUNICATIONS AND SERVICE. DELIVERY WAS BY THEIR OWN VAN WHICH ARRIVED ON TIME. PRODUCTS AS DISCRIBED. WLL ORDER FROM THIS COMPANY AGAIN.
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Review by confirmed purchaser

Great!!!

Great service!!
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Outstanding Service

Brilliant! Friendly, informative and very helpful service - and this was prior to placing an order. Quality products and prices so competitively priced that other national and local suppliers were unable to beat them. Took delivery of my order yesterday for a granite sink. Driver arrived before expected time, was polite, efficient and quality-checked everything with me before leaving. Highly recommended if you're looking for anything to do with your kitchen or bathroom. What a pleasure it has been to deal with people who not only care about the products they are selling but, more importantly, about helping their customers make informed choices to obtain just what they want at prices they are happy to pay. Thank you all at Sinks-Taps.com - I'll be coming back when I do my bathrooms! :-)
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Review by confirmed purchaser

excellent service

a pity that on visiting, a member of the public could not view the goods available, but only ask to see a specific item. But, since this is "geared" to the trade, not entirely surprised.
sinks-taps.com

Reply from sinks-taps.com

Thanks for your positive review Jennifer. Yes you're right, unfortunately we don't have a showroom for our products. We offer all of our products through our website sinks-taps.com. If you visit our Leeds Trade Counter, we can only show you items we have in stock within the warehouse and talk you through any products on display on our website. We also offer a collection service at the Trade Counter for customers who would like to collect rather than await delivery.
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Review by confirmed purchaser

Great easy purchase - not so sure on the sink

I received great help both by e-mail and on the phone prior to and during the purchase.
The delivery chap (John) was great.He phone the night before the delivery and arrived as promised.

The downside is the sink itself (Winchester 1.0 single bowl ceramic).

When the new tap was fitted, they lean to the right - and it really spoils the look. The trouble is that the ceramic sink has not been manufactured completely level. Of course, as i chose to have the tap hole pre-cut i cannot send it back !!!
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Review by confirmed purchaser

Excellent service from ordering to delivery

We found what we wanted, ordering was easy, we were informed of a delivery slot and the item was delivered on time and was inspected with the driver to make sure it was ok. Very good service and would use again if needed.

sinks-taps.com Details

About this company

We are the UK's largest and most established online retailer of sinks, taps and accessories. Established in 1999 and based in Leeds, we strive to offer the best customer service to all of our customers. Unlike others, we open and inspect all of products before delivering to you via our reliable carrier or our own, home delivery service, which includes our own vans and our fully trained and professional drivers. Visit us today for top brand products and expert advice.

Visit sinks-taps.com

Contact information

Call us on: 0845 6 80 80 28
We live here: 5-6 Headway Business Centre, Percy Street
LS12 1EL Leeds
United Kingdom

Category

sinks-taps.com is ranked 766 out of 1032 in the category Home & Garden

sinks-taps.com is ranked 75 out of 95 in the category

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