Ordering was easy. I have used this company before so I was happy to use them again. The delivery took over a week which wasn't a problem for me. However I had asked that if I wasn't home the delivery should be placed with my neighbour or put in my garage (which I had left unlocked for this purpose) - but I came home and the items were simply placed on the path outside my house. Someone could have easily taken them and I wouldn't have even known they had been delivered! Not secure - so I think that needs to be improved,
I spoke to member of staff Sonia on a number of occassions and found her to be extremely friendly and helpful. She responded quickly and efficiently to my queries, however unfortunately two expensive items which I ordered arrived 2 days late despite being advertised as next day delivery.
I was desperately in need of some fire proof plaster and fast.......... Sadly my local shops didn't sell it, and I had spoken to their internet retailers, but their delivery times were 3-5 days :( Sitebox Ltd are excellent, fast delivery with excellent communication from staff. I would recommend to anyone.
Order the item on Monday, got to thursday no delivery, rung and checked with customer services who said there had been a problem and it would be russed out for a Friday delivery. Friday afternon at 3.30p.m I checked again to see where it was and was told it now wouldnt be today it would be saturday. Only bought from this company because the offered next day delivery. Wont use again
Ordered 4 things, 2 were not the same as the ones in picture, as only placed order because cant don't find anywhere now,(can get these much cheaper in my local store) and the other tool discontinued so had 2 get other product!! don't put pictures ov things you cant supply.
My order arrived the next day, was well packaged and was exactly as described on the website. I can't fault the purchase in any way: it was reasonably priced, of a good quality, dispatched very quickly, and the communication from Sitebox was great. Highly recommended.
Delivery took longer than they promise on their website and they did not contact me to inform about the delay.
This is the first time I have ordered from this company. The order was delivered much sooner than I expected and if the service is like this at all times should I need anything they stock in the future I would use them again.
Placed order in good time before the cut-off for next day delivery. When the item didn't arrive, I phoned up to be told that it had been dispatched from the manufacturer and that they'd call to enquire and call me back...
...2 hours later, I called again, this time I got a return call but was told that actually the manufacturer hadn't actually received the order in the first place?! By this time, it was lat e on a Thursday meaning that they couldn't get it sent for the Friday, Saturday or Monday, I have to wait till the Tuesday!
I cancelled the order...
We ordered a van vault on the 2nd October with a 4 day delivery date. It had not been delivered by the 18th. When I rang to enquire I was told the item was out of stock but they expected a delivery from China any day soon.
When I rang again on the 29th October I was promised a delivery before 10:30 am on the 31st. The item did not arrive on the 31st so I have cancelled the order.
I would not give them 1 out of 10.
I have been using Sitebox Ltd for about Three years now and I have not been disappointed yet. I can order the products online and it is always delivered within 2-3 days (I live in Aberdeen). Sometimes they might be out of stock with a product but one of the staff will always send an email and call the next working day to let you know there is a delay on the item and are happy to replace it with a similar item for the same price.
Staff are efficient and a pleasure to deal with and products are good quality. I was happy to recommended Sitebox to other Tradesmen I know.
Keep up the good work
Waited all day and order didn't arrive. When I called to see what had happened I was told the couriers had lost my order. Whether that was true or not doesn't matter but my order failed to arrive which left me with a big problem and a wasted day. Other than that the staff were friendly and helpful. Pity this happened as I always recommend efficient businesses to others and would personally do business with them again. Might try another company next time.
I ordered a small van vault and locking plate from Sitebox (Sunday) the locking plate came really quick Tuesday, I'm still waiting for the Van vault (Friday) they said in stock next working day ?????
Box arrived day after ordering, well packaged with all of the vunerable edges and corners protected. Hassle free from initial point of contact through to reciept.
These tool stores lend themselfs to many applications, this one now contains a cooling pump set with all the ancilleries piped in, with easy access through the large opening lid to carry out future sevicing
I found the Sitebox website easy to use, easy to order and the process was made very easy.
The goods arrived when they said they would and I will definately use them again
1st order - large transformer, 10 x 110V leads and 2 site lights.
Order came 2 days later (fine) but lights were wrong.
Replacement lights came 2 days later - wrong again.
Still waiting for collection of 4 wrong lights and delivery of 2 correct lights!
2nd order - 8 no. 25m x 2.5mm 110V cable reels.
Came next day - shame it was wrong! Sent me 8 no. 25m x 1.5mm 110V cable reels!
ITS GOING BACK!!!!!!
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