Having hired a VW Polo or similar from Belfast Intl' Airport I was pretty sad to be given a Kia Rio with nearly 50K miles on the clock and not a single VW in the car park. Why we allow these hire companies to miss sell like this I don't know and why the major car manufacturers who spend millions on there brand allow these companies to use the product names in false advertising is beyond me.
Although the paperwork had said there was no damage to the car the immediate impression was a very bad scuff to the lower bumper obvious from 25m away. The rear number plate was falling off and the passenger door had been brutally attacked with torn rubbers and scratches. The Car should have been disposed of ages ago.
On top of the £80 extras charged including £24 to take the car over the border to southern Ireland (Really?) not a good experience. Wouldn't hire from them again.
I arranged to rent a car a few weeks in advance to get the car I wanted. When I arrived for the rental they told me it wasn't available and gave me a horrible replacement. I urgently needed the car by that point and had no choice. When I contacted Sixt customer services they were rude and unhelpful.
After being "accidentally" short-changed by Sixt at Paphos Airport last year (see my separate review under Sixt.com) I was pleased that when I complained to Sixt UK I was refunded not long afterwards. However I was annoyed at being refused a refund after being charged twice for - in effect - the same thing. Having paid a 15.21 euro "Airport Service Charge", and in view of Sixt's website (then) showing Paphos Airport's opening hours as 0.00-24.00, I didn't expect a supplementary "Out-of-hours pick-up" charge of 10.53 euros after our flight landed at its scheduled (and not unreasonable) time of 9.30pm. Surely the 1st charge should include the 2nd! At least Dick Turpin had the decency to wear a mask.
I got charged 140 euros extra for the insurance when I picked up the car. However the insurance was included when I booked online. This is insane! Such a rip-off.
Plus I realised that on my booking, I paid 35 euros for a baby-seat that I never added to my basket, this is not mentioning that the baby-seat was not even in the car...
I filed a detailed complaint to Sixt explaining the problem and giving the booking ref. They never bothered answering. Sixt really don't care about its customer.
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