I bought a pair of SFR ice skates for my daughter and they sent me a pair of skates that had been on the shelves for people to try on. The inside of the right skate was full with dirt from people feet and they were full of rust. I told them to replace and they promised next day delivery. The skates came arrived to me after the date I was needing them making me renting some skates for the event. After putting my daughter and me in a situation they just simply said sorry on an e-mail and nobody wanted to give me a call to apologise. They have no clues whatsoever about ice skates. Hopefully they know something about other items they are selling, but I doubted. Useless and arrogant customer service dept.
I ordered skates for my partners daughter last week with a next day delivery promise! A week later still waiting! Yesterday they said they would ship them out for today (her birthday). Today no delivery!!! Upon ringing they said they hadn't even placed the order for it to go out!!!! So now I have a birthday party with no main present! CHEERS SKATEHUT!!!! Will not be using or recommending this site EVER!
AFTER PURCHASING AND PAYING FOR A PRE ORDERED SCOOTER I WAITING 3 MONTHS FOR ITEM TO ARRIVE(IT WAS SUPPOSE TO BE 4 WEEKS. WHEN I FINALLY GOT CALL TO SAY ITEM HAD ARRIVED I WENT STRAIGHT TO SHOP TO PICK IT UP ONLY TO BE ASKED FOR I.D AND MY ORDER NOTIFICATION. WHEN I SAID I HAVE NOT GOT THESE TO HAND I WAS TOLD I COULD NOT HAVE MY ITEM I HAD PAID FOR UNLESS I PRODUCED THESE. THE GUY(I BELIEVE HIS NAME WAS ANDY) WAS VERY OBNOXIOUS AND IN YOUR FACE.SO I HAD TO RETURN HOME TO PICK UP THE PAPERWORK. I WOULD NOT USE OR RECOMMEND THIS COMPANY AGAIN AS I BELIEVE DUE TO THEIR EXPANDING BUSINESS THEY HAVE FORGOTTEN ABOUT HOW TO TREAT OR SPEAK TO PEOPLE. MY ONLY HOPE IS THAT WHEN IN THE NOT TOO DISTANT FUTURE WHEN SCOOTERING IS NOT SO POPULAR IT MIGHT MAKE THEM REALIZE THESE POINTS!!!!!!!!!!
I can't speak for others, but I have had one order and delivery from Skatehut and it couldn't have been more perfect.
The order was smooth, despite me being on a train and having to ring back four times due to lost connection, and the staff member was patient, helpful and courteous.
I ordered next day delivery (for a Saturday) and it was by far the best service I have had (by DPD I believe). I was able to track the delivery van on a Google Maps type service and could see it being driven nearer my house with a minute accurate estimated delivery time. Simply brilliant as we were heading out and we had one happy child with their present.
Ordered bones red bearings and Girl wheels for my sons board . Never turned up , eventually received an email saying stock issues . After 2 emails and an hour spent waiting on the phone i eventually spoke to someone who informed me that they didn't have the wheels in stock ! Why had no one replied to my emails and just let me hanging with a very sad son because his xmas money he had saved for board parts had gone and no parts ... Appalling service and we wont be using them again ! I shall stick to K8 Sk8s
Ordered spare inner tube on December 27th and paid for next day delivery. This actually means you pay £4.90 for the next 'Working' day delivery. That didn't happen either. It eventually turned up on December 31st. No reply to emails and no communication by telephone. Never again!
I ordered some heelys from them with next day delivery they didn't arrive after 3 days so I rang and got through after waiting 30 minutes, they said they hadn't been dispatched due to stocking issues and I could cancel for a full refund. I still haven't had my money back and they are not responding to emails or answering the phone. I have opened a dispute with paypal to get my money back. I'm sure they are a decent company but are struggling with the christmas rush and need to invest in extra staff for customer services.
I purchased some rollerblades from this site and was told they would come a day after. That was almost a month ago, the company is difficult to get a hold of and generally rude and dismissive when you do. I honestly wouldn't have cared if they were a weak late, as long as i got my product but i haven't. Please don't use them, there are plenty of reputable retailers. Using skate-hut is basically burning money.
had a scooter from your company and had a slight problem with one wheel. staff were very helpfull and soon sorted problem out. We shall be delighted to deal with this company again and will certainly recommend it to all our friends. many thanks
I ordered some skates form skatehut only to find they didn't fit, nobodies fault, i called and they said to send them back and as soon as they received them they would send the bigger size i needed. The whole thing took 5 days pretty impressive i thought
The scooters we ordered for our after-school club have seen some "enthusiastic" use over the last couple of years and still remain in good working order and a real favourite with the kids! I have been able to get Xmas and birthday presents for family and friends recently and would like to recommend you check out the actual shop too, as they have huge stock and friendly helpful team.
I have purchased three times from Skatehut now, all for my children and the customer service and speed of delivery is impressive. It is so pleasant to speak to someone who actually knows what they are talking about when inquiring about their different products and each time their advice has been spot on. I don't often rate company's but this one has to be rated asthe quality of service and stock they provide is fantastic.
In December I bought 3 JD bug scooters for my grandchildren. 2 had to be returned because they were faulty and was promised that postage would be refunded but despite frequent calls and e mails this is not the case. I then found a local stockist who was cheaper and more reliable. I encourage you to do the same.