Skates.co.uk reviews

Skates.co.uk reviews

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The phone is an answering machine and scooters only have 3 week warranties only??

I am very disappointed with purchases from this store. I spent over £200 for Christmas presents that broke withing 2 weeks. When contacting them, they do no answer their phone. They did not reply to my email. They eventually replied to my 2nd email weeks later and told me scooters only have a 3 week warranty. Beware if you buy 3 weeks in advance for a present, by the time the child gets it, the warranty has expired! Their manner is not professional and their answering machine sums it up. The scooter is broken and I am left paying the local bike shop for something that they should be dealing with. There are better and more reliable and professional companies than this. This is just a bunch of kids making a lot of money by ripping people off.
UPDATE
I would like to update my review following the response from Skates. I responded to their reply and they replied to me in time. They apologised as they had given me the wrong information by email, had ignored my original email but subsequently sent me a replacement bolt which was all I was asking for initially along with something extra for my son as an apology. He was happy with this but I cannot help feeling that this should have been done in the first place. However they did apologise and rectify the situation in the end.
Skates.co.uk

Reply from Skates.co.uk

Hi Dee

I'm very sorry to read such a negative review. As all e-mails and phone calls are returned within 24 hours, I'm surprised to hear that your was not, but of course, we'll look into this specific instance to get some answers.

Our scooters don't have a 3 week warranty - They have a 3 *month* manufacturer warranty which covers parts (unless the item has been used in an extreme way, in which case the warranty is void). I'm confused as to why you would have been given different information (it's on our website), but as I say, we can look into the specifics when we have your details.

Our website also stipulates that the warranty starts on the day of receipt so long as you make us aware (i.e. Christmas, birthday). I'm more than happy to get the matter resolved in a reasonable manner if you're able to drop us a line at sales@skates.co.uk, so we can look into the details (we'll need your order ID, or full name of who paid for the order).

I can assure you that we're certainly not a "bunch of kids" making money by ripping people off, and I'm sorry that you seem to have the impression that we are. Our youngest members of staff are in their mid-twenties and we're an honest business ... Our Feefo feedback rating is 5/5 based on well over 1,000 independent reviews!


Please get in touch with us via the method above so we can sort the problem out for you.

Many thanks.
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De sender ikke min datters fødselsdagsgave

You have promised for many days to send the scooter for my daughters birthsday - but you have done nothing!
Her birthsday is tomorrow...

Order: #454273

One disappointed kid - you are not a serious business!
DO NOT DO BUSINESS WITH THIS COMPANY - THEY STEAL YOUR MONEY!
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Super god kundeservice og hurtig levering

Rigtig god kundeservice og godt udvalg af produkter. Kan virkelig anbefales.
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Review by confirmed purchaser

Fast service, good communication, hassle free.

Good value for money, kept up to date with the order and postage was prompt. No issues.

Skates.co.uk Details

About this company

Visit Skates.co.uk

Contact information

Write to: sales@skates.co.uk
Call us on: 01794830005
We live here: United Kingdom

Category

Skates.co.uk is ranked 45 out of 46 in the category Bicycles

Skates.co.uk is ranked 11 out of 11 in the category Children's Shoes

Skates.co.uk is ranked 7 out of 7 in the category

Skates.co.uk is ranked 20 out of 20 in the category Wintersport

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