Skiddle.com reviews

This review has been reported to customer service by the company 07 May 2013 for referring to other websites or companies.

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Easy peasy!!!!

first time i've used this web site, but it won't be the last. It was straight forward and easy to do.
Couldn't get over how cheap it was to use the rapid scan. well worth the 25p!!!!

Cracking weekend

Went out in Manchester this weekend, bought tickets to 2022NQ through Skiddle. Got in quickly & easily (and drank too much Kronenberg.)

No problem

Ordered tickets online, an easy to use system- simple as that!

Ben Sebborn found this review useful

No nonsense and the best ticket prices on the web.

Regularly buy my festival tickets from Skiddle.com and its always a quick and stress free transaction. Also used them for restaurant bookings, and they always give honest reviews of all the events and products that are listed.

Love Skiddle

Really easy to find events and cheap tickets too - well done!

Bad customer service, won't use again.

A guy called [Name] gig cancelled, 7 days to refund the ticket price minus the booking fee. Bad customer service, won't be using Skiddle again. < Have posted these details on twitter and facebook to help promote Skiddle in the negative light it deserves.

Edit after reading the reply below: Sorry but that just is not good enough, the customer service representative I spoke to was pushy. You were able to state that the gig had been cancelled so why would you have to wait for confirmation when your already stating that fact? Your promised window is pretty poor, hence the bad review, that you reported in an attempt to block here on trust pilot. I suggest you review your customer service procedures.

01 November 2012

Reply from Skiddle

Hi Levi. Thanks for your feedback. When an event is cancelled there are several steps we need to take, such as contacting the event promoter to verify the cancellation and see whether it's a full cancellation or a postponement. Once we have these details confirmed we can then arrange refunds.

The timescale given for such refunds is 28 days to allow us to perform all the checks. In this case your refund was processed within 7 days (and before the scheduled event date), well within our promised window. We're sorry if this delay caused you an issues. Skiddle x

Great info on events and excellent customer service!

This is a great site with information of events in your area. Events can be posted for free, and there are other advantages (like being able to sell tickets through the site). If there are any glitches, they are quickly and efficiently resolved, with really great and friendly customer service.

Reliable

Never had a problem. Instant. Wicked.

Instant tickets

Tickets arrived instantly by email! Amazing no need to wait for the postman. Found it very easy to order and required no registration as I logged in with Facebook. Very impressed

Good work Skiddle

Easey peasy!

Skiddle.com made it easy!

Cancellation Policy Not Visible

I booked through skiddle a night in a hotel in March 2012. The price was very reasonable but I was not made aware that 1) the payment would be charged to my credit card straight away 2) I could not revise or cancel my booking without losing the cost of the room (145 pounds). I cancelled the reservation as I have a work conference I now need to attend and I have sent several hours talking to skiddle and they are totally unsympathetic to my complaint and have not shown any evidence that this was visible to me when I booked the room. Customer service is not good and I think its outrageous that they have a cancellation policy that was not visible. On the phone they told me that it states on the web site that you can not cancel or change the room booking without being charged the cost of the room. IT DOES NOT SAY THIS I HAVE JUST CHECKED YET AGAIN FOR THE 3RD TIME....... If I had been aware of this I would have not cancelled the room, I would have given the booking which is for a hotel spa to a friend. I am very upset as I have lost 145 pounds, spent hours trying to resolve this and I don't think this is fair or reasonable.

Beware when booking a room through skiddle. You can't change or cancel the booking although this is not stated on the site or in your confirmation email. I don't think this is legal though as you can put in place a policy that isn't signed up to by both parties.

Levi J Webb found this review useful

08 January 2012

Reply from Skiddle

Hi Lucy

We do clearly show the cancellation policy on every one of our hotels. Not only does this appear prominently on the hotel rates page, but also on the checkout (which you are asked to confirm you've read) and your email receipt. It's certainly not hidden. Each room has a different policy so if you look now, you may not see the same policy you agreed to at the time of booking but I can certainly provide proof for you.

It's not Skiddle who deal with such bookings, we're an affiliate of Laterooms so any issues should be raised with them, however I know our team did try to help you out with this.

I tried to contact you personally about this when I was made aware of the issue but couldn't reach you. If you like to discuss please give us a call on 0843 289 3333 and ask for Ben.

5 Star review for a 5 star company.

For the past two years I have used Skiddle to buy tickets for Sankeys, The Warehouse Project, Creamfields and more.

Sometimes the tickets come by email, sometimes in the post. Once they went missing. EVERY time I use this company the communication is excellent, the staff are helpful and I get what I need when I need it. It's nice not to have to talk too a company, but when you do they listen, and they resolve.

I really cannot fault this company.

Love Skiddle

No rip off £2 for the audacity of using my own printer and paper!!!

Use Skiddle whenever I can.

Brilliant

Just bought my tickets for The Wickerman Festival, they were in my inbox within minutes and now stuck to my fridge.

Facebook login made process a lot easier.

Fast and Professional

I'm new to manchester and i´m still learning how the scene works here i bought my ticket in 2 minutes no stress and got some usefull information about other gigs around the city!

Thumbs UP!

Keep the good work

Jetsound

lack of privicy

most popular way to get tix now, but dont like the immediate profile-MORE details on line about yrself

Too much spam

I buy a ticket through their website, the first thing I receive is a what's on guide followed by a request for this review.

You posted my login to Facebook!!

You probably warned me somewhere but you posted two things that I am not happy about:

1) Me using skiddle
2) Me buying tickets to a nightclub

Its not acceptable.

27 October 2011

Reply from Skiddle

Hi Alexander.
I presume you've signed up to Skiddle using Facebook. During this process we ask you if you'd like us to share your activity with Facebook - which you would have agreed to. If you no longer want this, just visit http://www.skiddle.com/members/editprivacy/.

Please note that we would never post to FB without your prior consent, this is an entirely optional process.

I hope this helps
Skiddle Customer Service

Works Fantastically!

A different way to buy tickets, but works remarkably well! First time using the service, but shall definitely use it again!

Excellent!

I have had no problems. The website and service in my experience is excellent. Thank you.

Great Service

what more can i say great service from a great company always book my tickets from skiddle.com and never had any problems or any complaints :D

Excellent service

Great system that I didn't have to print out any ticket or anything and really simple to use through facebook

Very easy to purchase your ticket

Simple, easy to use, no problems in using this online.

Very easy to use - cool!

Simple, easy to use - Great!

great site

skiddle is a great site for tickets they have tickets for allsorts of events

Very good

Easy to use and god layout. New beta website is even better

Very easy

Quick and efficient, i like there ability for a seperate queue at whp

Fan-dabby-dozey

Superb service, very quick and efficient. Thanks very much indeed :-)

good, but........

Attempted an on line booking but there was a problem with the site so I ended up completing the booking by phone, only to find out I had been charged £1 for the privilege! Still better than ticketmaster though.

Fantastic, easy, safe and reliable! :)

Skiddle is just simply what you need to organise a great night out and they deliver. It's easy to check for tickets and to see what else is happening.

Excellent, easy to use service

Really easy and quick service, friendly, efficient staff.
Had to do a bit of searching around on other websites to find out what time the doors opened/gig started, maybe that could be covered when you book the tickets??!

VERY EASY TO USE,SKIDDLE DO FOR ME !!!

THE EMAILS ARE VERY INFORMATIVE,AND IT IS AN EASY WAY TO ORDER TICKETS WITHOUT THE NEED OF A TICKET,THIS IS ALL NEW TO ME BUT FIRST IMPRESSIONS ARE VERY GOOD.

5 Star Everything

The most important ingredient to my night out is Skiddle. Tickets delivered on time everytime.

Love it

Really simple to use, has great events and no corporate bullsh*t!

Terrible experience

I had ordered tickets on Skiddle, went to the venue and presented my card on which I'd bought the tickets. My name wasn't listed, they had no record of me and pretty much insinuated that I was lying. No suggestions were to given as to how to resolve the situation and they started calling the bouncers over! I was calm, rational and trying to find a solution - and was made to feel like a criminal. Luckily, I had my iPhone with me and was able to search for and locate my original email (to which the people on the door said 'How do we know it's your email?' - I found that offensive. Eventually, after showing the email, showing my card, showing that I was who I said was by presenting a business card too - I was let in with my friends.

I will never use Skiddle again, the whole thing was embarassing and it ruined my evening. The organisers of the event were unsympathetic and unhelpful, but the whole thing was caused by the system not showing my booking on their list on the door.

Rubbish all round.

19 September 2011

Reply from Skiddle

Hi Liz

Very sorry to hear you had problems at the venue. Our system automatically sends across all customer's details to the event promoter so it's very unlikely that your name wasn't down - in the very rare case that there is an issue this is normally because the venue staff have forgotten to print the list or a similar 'human error'. We will of course look into this for you - could you please contact us on 0843 289 3333/support@skiddle.com so we can locate your order and find out which venue you were dealing with

brill night out

oh what a night,,,,,, ramsbottom vevue]great to go back in time and listen to the animales[many times iv played house of the rising sun after 16 glasses of wine]and boy could i beat out that tune,rippin oilcloth didnt come close.thanks to skiddle the tickets were orderd and printed off within mins .im a 62 lady who still enjoys a good night out thanks to skiddle the tickets are just a click away ..xxx

readt to party

ticket purchase

Quick,and easy purchase of tickets, clear instructions to follow.

Misplaced anger!!

I paid for tickets for Ramsbottom festival and unfortunately only skiddle seemed to be selling them. Not worth the booking fee!! Sent me lots of e-mails and none of the links worked including my ticket link and indeed the link to this page.!!!** Tried another computer in another network and that had the same fault so not a software fault. The apache thing kept coming up with resource not available for all links. Will not use them again and will be phoning/e-mailing them to give them a blast like only the legendary grumpy old man Andy Wilson can. Lukily I am computer savvy so I traced back purchase history for account and printed off tickets from there. It should not have been so hard so very unimpressed.
HOWEVER, very quick reply from [name removed] one of the directors of skiddle in response to my original review (1 star) above. It transpires that the fault is with the Talk Talk/Tiscali e-mail client. We have exchanged several e-mails and they are now putting a warning on for customers of the above e-mail clients and instructions as to how to proceed to download & print tickets when using these e-mail clients.
Sorry [name removed] and once again full marks on customer services (4 stars is usually as high as I go).

first class service

easy to use and excellent service and delivery