Very bad experience with the. I have been rejected mortgage with them for reason being money laundering. When I can show a customs declaration from HMRC that money has come legally and is as good as it gets, government officials accepted it.
And they charged about £460 or so for evaluation that has never happened.
What a disgrace. I understand maybe we are not good for your mortgage...........but £460 or so charged for service that has never taken a place............just give me a break.
It is just unacceptable.
The Skipton Building Society has got to be one of the best organisations I have ever had the pleasure in dealing with. From the first contact, I had experienced excellence with customer service, with the branch manageress in the Dundee branch actually dealing with my telephone enquiry from the outset. The service throughout the years since then has been of the highest calibre and the advice and guidance towards the right products and services has been top class. My compliments to those behind the ethos of the organisation, you have kept firmly to your princples and always put the customer first. Your staff at various branches I have visited have been nothing less than superb! The Skipton... a top performer in so many ways!!!
To reply as a company, please sign up here.