Skiwear4less reviews

Skiwear4less reviews

Low
4.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
5 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Two weeks later £190 down and they wont even reply to my messages.

I placed a large order with Skiwear4less when they were advertising 50% off all stock including their selection of about 20 or so different ski's. 8 days later I received a message stating that the ski's I'd ordered were out of stock offering me a replacement. Apparently the only ski's available were a Czech version of an Elan ski which were not actually listed on their site. I asked several questions as I could not find any information online about them, but when I asked why I couldn't have any of the other ski's advertised on the website the replies stopped coming. I have left several messages on their Facebook site, but was was just redirected back to the address on the website. I resent my email several times, but now 14 days later I have none of my order, they still have my money, and to top it all, of the six or so other items I ordered I found out that three others were also out of stock and were being replaced without even asking me. I am now considering taking this matter to Trading Standards and the Advertising Standards Authority as with no further correspondence I have no choice. It appears to be advertising non-existent products to lure customers in which is illegal. At the very least don't order from them if you're in a hurry!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AWFUL COMPANY - AVOID AT ALL COSTS - SHOP ELSEWHERE

STAFF WERE EXTREMELY RUDE - AWFUL COMPANY WILL NOT LET ME RETURN MY ITEM EVEN THOUGH IT IS FAULTY AND IVE ONLY HAD IT ONE WEEK - PLEASE ORDER FROM SOMEWHERE ELSE - I RECOMMEND DECATHLON FOR BETTER PRICES - AND BETTER CUSTOMER SERVICE

NEVER EVER EVEN CONSIDER BUYING ANYTHING FROM THIS SHAMBLES OF A COMPANY

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Seriously CANT complain about them

I made my purchase Wednesday, its Friday today and my order is already here.

I looked over the clothing I ordered and tried everything on, very decent quality clothing too

I dont have a bad word to say - Will definitely recommend them in the future, and will use them again when I need to.

10/10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

no customer service

I purchased in Nov. 2010 gloves, hat, and 2 pairs of ski pants. In their favour, the items arrived promptly (1 week later despite the bad weather). Only, the parcel contained 1 pair of ski pants and not 2 as ordered. I immediately contacted them using the stated telephone number on their website but no reply. I decided to e-mail dispatch to inform them of the error but again afer 5 days no reply. I used the enquiries e.mail to no avail, called again and still no answer. I have been charged for the missing item so let's not call ourselves skiwear4less as I have paid as much as non discounted items. If you want a bargain stir away from this company!!!!
Skiwear4less

Reply from Skiwear4less

I am sorry to see that you did not receive the level of service excellence that we aim to provide. I can only assume that the missing item may have been dispatched from one of our stores and lost in the postal service. I am concerned that you were unable to contact us using the enquiries or despatch email addresses and would assure you that we have been reviewing our service levels to ensure that a non-contact situation cannot arise again. Your posting does not allow me to determine whether the matter was ultimately resolved - if not l would ask you to contact myself on 01228 792 006 so that l can resolve the matter.

This post is in no way reflective of the true company as we have over 27,000 satisfied customers on Ebay alone!!

Regards,
Grant Newlands (Customer Services)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Out of stock - over and over

Twice I have ordered from Skiwear4Less online, and twice they have contacted me to tell me that the item I ordered (which was apparently in stock on the online catalogue) is not available - would I like an alternative?

No, I wouldn't like an alternative. I would like an accurate website which tells me what you have and don't have. I've never experienced this once from an online retailer, let along twice. Clearly something is amiss and it needs to get fixed.
Skiwear4less

Reply from Skiwear4less

We do apologise that the items you originally ordered were out of stock at the time of dispatch. Unfortunately with items selling in shops; ebay and the mail order website we did have instances in which we ran out of stock in 2010. We are now working on a more effective stock control system which should prevent future issues. We obviously offered alternatives in good faith as part of our customer service ideal and l do apologise that you felt this to be unacceptable.

Regards,
Grant Newlands (Customer Services)

Skiwear4less Details

About this company

skiwear4less is the definitive home of all your skiing needs. We have a huge range of products such as ski wear, ski boots, skis, kids ski wear, ski accessories and snowboards available with massive discounts. We also have a great range of cheap Vango & Gelert tents, sleeping bags, rucsacs & accessories!

Visit Skiwear4less

Contact information

Call us on: 01228 792 006
We live here: United Kingdom

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.