Sky-Tours reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Misinformed, terrible experience.

Upon reviewing flights for over two weeks whilst traveling, it came time to booking and the flight I had been monitoring in particular (Berlin - Chicago) became unavailable as advised by the website. Accepting that this was truthful information and that the blame was due to my timing more than anything else I went ahead and booked the suggested flight by skytours.com which was much more expensive (250 pounds).

With this behind me the next day I checked the skytours website again, only to find that my original and cheaper flight was again available, which was really upsetting. Upon contacting the customer service team all I received was a notification to say that a change in flight would cost me a further 150 euro.

Since this incident I have been in contact with the airline directly and they have been much more helpful and informative on the matter.

I fail to see myself booking through or advising anybody use skytours for any of their travel arrangements from now on.

Cheers.
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