Upon reviewing flights for over two weeks whilst traveling, it came time to booking and the flight I had been monitoring in particular (Berlin - Chicago) became unavailable as advised by the website. Accepting that this was truthful information and that the blame was due to my timing more than anything else I went ahead and booked the suggested flight by skytours.com which was much more expensive (250 pounds).
With this behind me the next day I checked the skytours website again, only to find that my original and cheaper flight was again available, which was really upsetting. Upon contacting the customer service team all I received was a notification to say that a change in flight would cost me a further 150 euro.
Since this incident I have been in contact with the airline directly and they have been much more helpful and informative on the matter.
I fail to see myself booking through or advising anybody use skytours for any of their travel arrangements from now on.
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