Sky-Tours reviewed by

Seoul, US

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Waste of time and money

I purchased a ticket with no problems, at a great price. I received an email telling me that my reservation was successful. 6 hours later I received another email claiming that my reservation had been unsuccessful and sky tours was unable to confirm my reservation. I was told that my card had NOT been charged. To insure the issue was not with my card I tried again with another card as I had been recommended to by Sky tours. Same thing happened, when in fact both times I tried to purchase tickets, my card was charged for $435 each time. The problem as customer support pointed out after I contacted them via email was "due to the airline being unable to confirm the flight you selected." Yet both times, my card was charged, even though I was told it had not been. The SAME flight that I tried to book is still up for someone else to tie $435 in and waste their time and money on. I guess I could try again for kicks and giggles, but I know how it ends. With no flight, money out of my account and two emails; one saying my card has not been charged, try again and another saying "there was a problem and the pending charge on your account has been released and posting time may vary depending on the bank and how long it takes for them to update my account." This claim that you do not charge an account until a ticket has been purchased is false. Its black and white, my account had X dollars in it before now it has X minus the amount you charged twice for the tickets I do not have. I can not use the money, I can not get that amount out if I wanted. ITS NOT THERE. Be warned, your gambling with no return when you book with Sky Tours. I am now waiting for the almost $900 to be put back in my account so I can purchase a flight elsewhere.
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