Sky-Tours reviews

Sky-Tours reviews

Good
8.1
from 0 - 10
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1316 Trustpilot review(s)
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Review by confirmed purchaser

Problemlose Buchung zu einem günstigen Preis.

Zeitnahe Abwicklung und netter telefonischer Kontakt. Zukünftig werden wir wieder bei Sky-Tours unsere Flüge buchen.
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Review by confirmed purchaser

necesito que me digan realmente cuanto cobraron por mi compra

necesito que me digan realmente cuanto cobraron por mi compra es urgente gracias
Sky-Tours

Reply from Sky-Tours

Buenos días,

gracias por su valoración. Uno de nuestros agentes ya se ha puesto en contacto con usted para responder a su solicitud.

Muchas gracias por confiar en nosotros,

Saludos!
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Review by confirmed purchaser

just okay

some tickets u can see, but can't ordered. I don't think it's technical problem, ur website can be better.
Sky-Tours

Reply from Sky-Tours

Hello and thank you for your rating and comment.
You say you have seen airfares you can't book. This is a unfortunate situation we don't like either. In fact is not a technical problem but a problem we encounter with some airlines.

Most airlines give us LIVE result from their reservation system.
But some just deliver previous cached result from their database. Airlines pay a fee to the Central booking system we connect with them and depending on their plan is how the result comes to our booking engine.
We are blocking any airline under 4 weeks period if it's producing more than 15% wrong prices during a weeks time. We than discuss with them how important it is for them and us to show accurate prices and most of the time they are very responsive and react immediately but some airlines simply ignore us, leaving us with a feeling that they hope by giving us outdated fares brings clients direct to them. With us you have the possibility to compare - whit them you only see what they want you to show.

Please bear with this and support the OTA's we are the one finding the best prices and protect your interests.
kind Regards
Willy
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Review by confirmed purchaser

schnelle und unkomplizierte Buchung

Buchung funktionierte schnell und unkompliziert, keine Kreditkartengebühr
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Review by confirmed purchaser

Buen servicio

Excelentes precios.
Sky-Tours

Reply from Sky-Tours

Hola Karen,
Muchas gracias por tus comentarios y por darnos 5 estrellas :). Precio y servicio son precisamente nuestros objetivos fundamentales. Nos esforzamos por ofrecer los mejores precios pero siempre garantizando un servicio de extrema calidad. Nos alegra que hayas quedado satisfecha y esperamos verte de nuevo para tus proximas reservas.

Un cordial saludo del equipo de Skytours
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JUST WOW! Very satisfied!

I contacted Sky Tours due to my cancelled Lufthansa flight the evening before departure and I chose the Live Chat option. I would have NEVER imagined their customer service representative being so helpful, straight to the point and making everything extremely smooth and easy for me! There was NO fuss whatsoever about me wanting a refund and although I did lose a small amount of money, which was their service fee, and which I did not mind at all as the cancellation was not their fault, I was very happy with how my case was handled. The refund will take 2-3 weeks, which is absolutely fine with me. I was sent a link where I could open a ticket, which was very easy and quick to create and I immediately received a confirmation of that. I will now wait for the next customer representative to contact me about further details. I am more than satisfied and will definitely use Sky Tours in the future and will also recommend them! Thanks, Kaye!!!
Sky-Tours

Reply from Sky-Tours

Hello Dalida,
Thank you for sharing your positive feedback and for giving us 5 stars :). We love it when our customers are happy! We work hard to ensure that we offer the best service and we are always pleased to see that we have achieved our objective.

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

Best wishes from the Skytours team
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Review by confirmed purchaser

ÜBERSICHTLICHER UND KLARER BESTELLABLAUF

Im allgemeinen zufriedenstellende Abwicklung. Unklar ist wieso man bei Kreditkartenbezahlung die Adresse des Kreditkarteninstituts angeben muss und diese Adresse dann unter "Rechnungen" mit dem eigenen Namen assoziert wird.
Sky-Tours

Reply from Sky-Tours

Hallo Herr Gysi,
Danke fuer die 4 Sterne es freut uns sehr zufriedene Kunden zu haben. Das ist das Wichtigste fuer uns.

Es ist nicht die Adresse des Kreditkarteninstituts sondern ihre Adresse die sie bei Ihrem Kreditkarteninstitut hinterlegt haben. In einigen Laender kontrolliert das System manchmal ob die Adresse ach die gleiche ist als die sie Ihrem Kreditkartenunternehmen oder Bank gegeben haben. In der Regel wird das zwar nicht uebeprueft, sollten sie aber in Russland in einem Hotel sitzen, wuerde unser System diese Adresse pruefen, nur aus Sicherheitsgruenden um Kartenmissbrauch vorzubeugen.
Nochmals vielen Dank und einen schoenen Tag
Willy
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Review by confirmed purchaser

Wonderful booking !

Really easy to use and very good price offer were offering to me..
Sky-Tours

Reply from Sky-Tours

Hola Pierre,
Thank you for sharing your positive feedback and for giving us 5 stars :). We love it when our customers are happy! We are very pleased we could help and we hope you will book with us again in the future.

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

Un saludo cordial del equipo de Skytours
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Review by confirmed purchaser

Excelente Servicio.. Oportuno.... y los mejores precios°°

Después de buscar por todas las páginas de internet dedicadas a la venta o gestión de tiquetes, encontré SKYTOUR, con EXCELENTE servicio, muy eficiente y fácil de comprar. A diferencia de otros sites, lo que ofrecen a través de este site, se puede adquirir. Me he encontrado en otros sites donde se ofrecen ofertas y al momento de comprar no se puede. Con SKY todo fue posible!!..
Sky-Tours

Reply from Sky-Tours

Hola Alejandro,
Muchas gracias por tus comentarios y por darnos 5 estrellas :). Nos alegramos de haberte ofrecido un excelente servicio (ése es siempre nuestro objetivo) y esperamos volver a verte para tus próximas reservas.

Pd. ¿Ya nos sigues en Facebook? si necesitas cualquier consejo de viaje o simplemente quieres decir "hola", no dudes en contactarnos y estaremos encantados de saludarte.
https://www.facebook.com/flyskytours

Un cordial saludo del equipo de Skytours
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Review by confirmed purchaser

Good service

Good service
Sky-Tours

Reply from Sky-Tours

Hola Jaime,

Thank you for sharing your positive feedback. ( si lo prefieres puedes escribirnos tambien en español :)

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

Un cordial saludo del equipo de Skytours
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Review by confirmed purchaser

TO HELL WITH THE LAST POST...DON'T FLY WITH V-AUSTRALIA

SOOO I find that there has been a mistake on booking tickets...Thinking I have included carry-on & check in luggage in my flight...I get my confirmation letter & itinerary ... Good ...OH NO HOLD ON... Baggage allowance...NIL...I think this cant be right..so ring V-Asstralia... They tell me sorry you clicked carry-on only... i tell them it was a mistake I thought I had check in included.. Any way could I please pay the fee to have a couple of bags added..Answer..NO SORRY .. OUR SYSTEM DOESN'T ALLOW THAT...WTF.. Oh but you can add it at the airport...I ask why cant I just do it on line with you..again I get told SORRY the system doesn't allow that.. So now their is no way we can add baggage until we get to the airport at a charge of $120 NZ dollars each... WELL TO HELL WITH THIS COMPANY... I will never fly with you again,,Nor will I suggest, promote, advise, or utter one positive word about you to anyone else.... This is just another way Australian Airlines treat people from other countries
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Review by confirmed purchaser

Bueno

Finalmente después de varios correos logre que me confirmaran la reserva, el sistema envía un correo que confunde al cliente, cuando ya la dinero se había pagado
Sky-Tours

Reply from Sky-Tours

Hola Ramón,

Muchas gracias por enviarnos tus comentarios. Lamento los inconvenientes iniciales y me alegro de que todo se solucionase satisfactoriamente. Si quieres proporcionarme mas información con referencia a los aspectos del correo que te parecían confusos me puedes contactar en nuestra direccion customercare@sky-tours.com,a la atención de Monica Gonzalez.

Un cordial saludo del equipo de Skytours
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Review by confirmed purchaser

Pretty quick and efficient. Everything fixed including ticket within hours

Efficient
flights search effective
registration easily done
no tricks
Sky-Tours

Reply from Sky-Tours

Hello Zofia,
Thank you for sharing your positive feedback. We are very pleased we could help and we hope you will book with us again in the future. Hopefully you will give us 5 stars next time :)

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours
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Review by confirmed purchaser

Not happy !! But, after numerous calls and another transaction, it's all good

Hello, i booked a flight and received a 1st e-mail telling me that tickets weren't delivered. The second one let me know that there was a problem and that the transaction was no longer valid and that i needed to try to book again.
Here is where i'm disapointed. I understand that this could happen ( overbooked flight, problem with transaction, cedit card or else). But when this happens, i'm expecting someone to try to help me instead of just telling me to try again. I called and e-mailed numerous times and ...nothing....I would have expected that they would try to book it with me, over the phone, or making sure the fares and flights are still available, but nothing. I had to wait for the transaction to be voided, and book again myself. Customer service never try to help, they only tell you to book again...

Now, i do have a flight next month, hopefully it will be smoother.
Sky-Tours

Reply from Sky-Tours

Hello Mark,
Thank you for sharing your feedback with us. I am sorry to hear that you had a bad experience with our customer service team. The experience that you describe does not meet the high expectations that we set for ourselves and I can assure you that we are trying our best to ensure that it does not happen again.

Please do not hesitate to contact us if you have any questions or require additional support. To do so, you can write to customercare@sky-tours.com or via our Facebook page https://www.facebook.com/flyskytours

Kind Regards from the Skytours team
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Review by confirmed purchaser

The best flights web site

Youn can use this web surely
Sky-Tours

Reply from Sky-Tours

Hola Jorge,
Thank you for sharing your feedback and for giving us 5 stars! We love it when our customers are happy :)

Un saludo del equipo de Skytours.

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours
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Review by confirmed purchaser

very helpful staff!

Good flight prices and very nice help online, the online chat is very useful!
Sky-Tours

Reply from Sky-Tours

Hola Evelin,
Thank you for sharing your positive feedback and giving us 5 stars :). We are very pleased we could help and we hope you will book with us again in the future.

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

Un cordial saludo del equipo de Skytours para ti y todos nuestros amigos argentinos
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Review by confirmed purchaser

Good deal, web page to be improved

The tickets is very competitive and include also train transportation to departure airport. The price is very competitive.
But the web page was not very good.
Sky-Tours

Reply from Sky-Tours

Hello Amessan,
Thank you for taking the time to share your feedback. We value highly our customers´s opinion as we understand that it is the best way to recognize what we are doing well and what can be improved.
You mentioned that the web page was not very good but you did not provide specific feedback about it. If you wish, please feel free to send me an email with more details with regards to what you think we could improve and we will be more than happy to look into.

You can contact me at monica@sky-tours.com

All the best from the Skytours team
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Friendly and helpfull customer service

I booked a flight with sky-tours from Quito to Zürich and at first charging my credit card some failed. At my bank they said that this happens often, since many of these companies use (too) old systems. From there on further sky-tours contacted me in person, their customer service was very friendly and helpfull, be it by mail or telefone. Only some hours later the booking worked.
Sky-Tours

Reply from Sky-Tours

Hello,
Thank you for taking the time to share your positive experience with us. Our team works hard to ensure that our customers receive the best service and it is great to see that we have achieved our mission :). We sure hope you will book with us again in the future!

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

All the best from the Skytours team.
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Review by confirmed purchaser

Easy Navigation and Fabulous prices!

I accidentally found this website while researching a low fare ticket to Europe and I was totally shocked to see these low fares. Granted, it was not for a direct flight, but with the savings I am able to pay for my hotel stays while abroad, which is a huge savings!!
I will definitely make Sky-Tours my " go to" search engine from now on!!
Thanks
Sky-Tours

Reply from Sky-Tours

Hi Sandra,
Thank you for sharing your positive feedback and giving us 5 stars :). We know price can be a vital factor when booking flights, this is why we have a team of people working exclusively to find the lowest fares so we can offer them to our customers. We are very pleased we could help with your travel arrangements and we are also happy to be your "go to" search engine!. Have a fantastic time in Europe and if you have any question don´t hesitate to ask.

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

All the best from the Skytours team.
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Review by confirmed purchaser

Excellent service

Booked multiple flights with Sky-tours online. This is a Columbian service and as I don't speak Spanish I thought that I'd have a problem. However the translation facility worked very well and everything worked out fine. Far cheaper than some of the major search engines, I'll definitely use Sky-tours again
Sky-Tours

Reply from Sky-Tours

Hi Edward,
Thank you for taking the time to share your positive experience with us. We are very pleased we could help with your travel arrangements. We are also happy to hear that you will book with us again in the future and hopefully we will get 5 stars next time :).

Ps, Are you already following us in Facebook? if you need any travelling advise or you just want to say "hello", feel free to drop us a line in our page and we will be happy to help!
https://www.facebook.com/flyskytours

All the best from the Skytours team.

SkyTours Promises

We are always the cheapest!

If you find the exact same flight cheaper within 24hrs after booking - we reimburse you the difference plus $100.

No extra fees

We show the final price - always - no extra fees - whatsoever.

24/7 friendly Customer Support

We maintain Support Centers in the USA, Europe and the Philippines for worldwide friendly and competent multi language, around the clock Customer Assistance Service.

A Customer said:

The best was - I could see the price I pay from the very beginning - no Credit Card fees - no extras - so refreshing clear. I wanted to fly to Los Angeles but back from San Francisco. It was so simple, just changing the return city and I had the best price instantly - Sooo easy!

Visit Sky-Tours

Contact information

Call us on: 408-520-7912
We live here: United States, Europe,
Latin America, Asia
Andorra

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