I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!
monthly direct debit is so different each month. you ring them to ask why, " your landline has charged you a lot of money this month" ummm I don't even use my landline, explain that . never sort issue out. would never recommend the company.
Spent 2.5 hrs on the phone, that was after I was cut off by the first rude operator (no complaints procedures, don't bother getting their name, they will still cut you off). 15 minutes minimum wait, "don't worry sir we are here to help you", we are going to send you an £89 router, never arrived, we will give you credit, never got it, we will get you up and running again, still got continuous problems. SAVE YOURSELF TIME, EFFORT & STRESS START WITH ANOTHER COMPANY, REVIEW THEM FIRST BUT USE ANOTHER COMPANY. I do not have the energy to call & complain they have exhausted me with their "fob you off" computer skills!!
Arrogant staff that are unable to think out of the box Complained today that the replacement demand wireless mini they sent me was not the right one for my old sky box which is twelve years old only to be told that i was wrong and the mini fits all boxes which is not the case Refused to send me the right one in its place, i pay over £600 pound a month i am looking else where now have to pay to talk to them staff are not happy in the jobs and it shows
I have never experienced the ineptitude and sheer lack of customer service with any company than I have with Sky.Sky have broken the law by breaching data protection legislation. I have had a senior executive advisor call me only where she inferred that the reason I received such poor service was because I was dealing with their overseas call centres and English is not their first language. I find this appalling quite frankly. Data Protection is universal and such offensive excuses are deplorable. I have missed several days work on the back of being promised call backs that never came. My account has been accessed without authorisation numerous time and the reprobates I have dealt with have only managed to worsen the situation. I have now been censored on their forums and blocked on facebook for publishing what I have experienced. NB, I have proof of every statement I make, which I will happily show on request. I have reported them to ofcom and ombudsman services and will be forwarding my findings to watchdog. The appropriate legal action is being sought as well. Do not deal with Sky.
I received a bill from SKY in October 2013. Please note that I do not live in the UK. I do not have a SKY account.
I have emailed them numerous times. I was on live chat. In December 2013, one of their clerks in Leeds told me that the account had FRAUD written on it and that SKY would not bother me any more. In February 2014, WESCOT Credit Services sent me an email stating that SKY has asked them to collect money from me. Wescot Credit Services will not listen. They want my full name and address every time I communicate with them. Just like robots, They believe SKY not me. I think I will have to take this further in order to get any satisfaction. In the meantime I am very worried about my credit- rating. The people at the address UB7 --- got away with it. I am being hounded as they use the SKY service for free ... Get your head around this!!!!
I live in ASIA not UK. How could I possibly be using SKY UK?
Iv been with sky for over 3 years now and had nothing but problems with them cutting me off even when I was in hospital and unable to pay my bill I wouldn't be bothered but I have two toddlers and a 7 month old baby so life ain't easy at times but iv always paid them yet I still am constantly being disconnected and then they have the audacity to charge me for calls I haven made my advise to anyone thinking about sky DONT go with Virgin
I was perfectly happy with my o2 internet provided by BE until sky decided to buy them out. Now i would recommend cancer before this internet service provider. The internet claims to be a 20 mbps service however the actual speeds you get are less than half this and to make the deal even sweeter they slow it down considerably at peak times so that it makes browsing just that much stressful. And to top it off if you just want the internet and not the tv or phone they charge you extra because you dont want tv or phone. Its safe to say sky is run by bastards who i hope die in a suicide bombing attack.
ordered sky phone with fiber internet they arrived to install my internet only to find out my phone did not work one week latta i asked why has my phone still not been fixed was told fault at exchange , then was told o we might cut you off if we like as we have noticed you have a old dept with us witch i don't have , so only after 2 weeks with them they did agree to cancel my contract free of charge due to the phone not being repaired witch was nice of them , so not all bad some times can be nice people but this time my time was wasted
Sky were incredibly helpful when I signed up for them. I have now had them for 2 weeks and my internet failed. Have spend 15 minutes on hold before speaking to a customer service representative and have now been told that it is a problem with a port at their end which will take 3 days to fix. WTF????!!!! 3 days without internet and I have only been with them for 14 days. Will be looking into changing providers.
Every time I try to do anything on my phone using the wifi it just stops or disconnects! It is no better if I use my main computer it doesn't disconnect but is very very slow. It also work well at certain times but not the same time for any day. When I contact customer services they are not helpful and are rather rude. I change phones recently as I thought it was my phone but it made no difference. I was forced off O2 which was amazing in my area but sky is shockingly poor as it took 8 minutes to allow me to view 2 minutes of a video on YouTube. It is an appalling piece of junk and I wished they had never changed anything from the O2 broadband. Also when the switch over happened in Octoberish of 2013 they took a 10 days to get are wifi reset. If they're going to take 10 days to set up my broadband I expect it to be mind blowing. I would advise everyone not to use sky now, as I'm not the only person I know who is struggling with Sky and there complaints are very similar. I could go on but if I was to sum it up with one word I would call it Shite!
I have had various problems recently. To say I have received good service is an understatement - I could not have imagined better from any company. I have had someone spend hours with me on the phone sorting out problems and going well over and above the usual big company protocols. I have been sent equipment at no cost to help sort out the problems, and have been rung back many, many times to check through things and to ensure that I stayed well informed at all times. I fear that some people will think I am in some way connected to Sky because I think so highly of their customer service - this is not the case. I know what the many poor alternatives are with other companies, and those who move will find out for themselves. Be polite, be sensible, and you will receive excellent realistic service from Sky!
I had been a customer of sky for many years but in the new year when my monthly bill hit the staggering heights of £119 I decided enough was enough and to shop around on U Switch. Sky had a reasonable offer on to new customers so I called them up and was told I couldn't have that offer and it was only available to new customers. Handed in my notice with them there and then and found in the following month when my account was due to end on 6th February that, what I could do with my sky had changed, I couldn't order box office from my remote (didn't read about this in their terms and conditions) had to call some call centre in Banglor to order the film. Let me paint the picture, myself and my wife order a take away on a Friday night and want to watch the 8pm showing of a film, me trying to order the film at 7:50 and realising it doesn't work, get on phone to banglor who orders film for me. We wait for film to start and nothing, call banglor again to be told the last advisor had cancelled the film, do I want the 10pm showing (No I don't as I have work the following morning and need some time in the feathers). Then to my amazement I get charged for the film plus two others that I couldn't order and haven't watched. There service is absolutely awful, if you try and say you have a service issue with an advisor they say there is nothing they can do, on hold forever all the time and passed from pillar to post. 'Look after your existing clients you donks, you are a service industry'.
I am writing to say there is good and bad in all companies. After being with sky for nigh on 18 yrs on and off (with brief spells with top up tv and freeview), I went to virgin. After 12 mths I rang sky to see what they offered. I was given the whole tv works, 3d, hd, sport and movies and ALL channels all for the princely sum of £36.00 per month. I have had trouble free tv nearly all year, only once when my dish needed re aligning, not a hard job, up the ladder, shout my son to check signal strength and away we go. The only real problem I experience is when the box which is plugged into my wifi, sometimes does not recognise that it is. I have had virgin and sky and both have given me some bad experience or other. I don't believe they warrant all the bad publicity. The only gripe I have with sky is the box tends to go wrong just outside of the warranty, I was told that sky send signals down to make the box mess up, but I could not verify that myself. As long as they offer me cheap product with the excellent packages then I am happy to stay, but if they put my price back up then its over to virgin I go.
i waited a month for sky to install a phone and internet, they called me the day before and said make sure your in as the engineer will be out between 8-1. the engineer didn't turn up, didn't try to call or txt or email as to why and customer services is no help at all, i still don't know why they didn't turn up after a week of emails, online chats and phone calls. i don't mind the date being changed but contacting the customer should be automatic and priority in this day and age. my sister lost a days wages waiting in for the engineer. its really not ok. ive cancelled now and ordered bt infinity. hopfully they will turn up or at least give me a call or email if for any reason they can not.
we have been with sky for over three years all sorts of stuff happening : - be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay - they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit - regular internet speed adversed up to 16 Mb NO YOU CANT GET MORE THAN 5.5Mb as routers they give to costumers will only do 5.5 (factory setting) and the best you are not allowed better router its said in contract and if they catch you using one they can end contract with you but you still need to pay up to a year services or go to court - fibre optic fast? no well it is when it works as I speak 2.6Mb on average 8-9 they promise 15 but that's rare only when you get lucky there is a wave coming your way - try terminate contract with them that is where it really starts 6 days an hour and a half each day on the phone and it is still not done ( we have done over 3 years with them so its not like we are cancelling early.
Tried to change from current provider to Sky. The website claimed fibre was in our area so we generated an online order for tv and fibre. On completing was given a date for fibre installation 3 months in advance. Rang up and advised, whilst odd it was true but we would not be charged for that service until it was installed. A couple of days later had a message saying unable to complete order, so please ring. They made no effort to ring me, making me use my own bill to contact them. Told as the date was too far in advance for the fibre installation the order had failed. The sales person generated a new order. After in excess of an hour on the phone, I was told, they could not install fibre. BT were blamed as we were told BT had cancelled all fibre installation as their engineers were dealing with maintenance in the flood zone. I then had to go through to cancellations to cancel the order!!!! Kept on the phone for another 15-20 minutes running up MY phone bill for their errors whilst the stupid woman could not grasp I did not want to keep TV services. I only took those out as they were on offer and the main reason for the contract was fibre which they could not deliver. Finally I managed to close the contract. I have since had to ring back twice to try to get my money reimbursed. Still do not have it. Interestingly BT are coming out next week to fit the fibre broadband - odd given Sky's excuses.
Steer clear. This company has cost me a fortune in phone bills trying to correct what they have messed up. I have received NO apology or reimbursement of my phone calls.