SKY reviewed by

Manchester, GB

25 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible customer services!

Sky famously do not value existing customers, especially those on top packages!

I was a customer with sky for over 3 years, paying £80+ a month for sports, movies etc. I got fed up that my mum, who pays about £30 a month kept getting 6 months free sports/movies flyers and I didn't, so I decided to cancel.

I completed the online form to request that my contract was terminated because I don't like to phone the call centre due to the price of the calls.

After completing the online form, I almost immediately received an automatic acknowledgement of my request stating I would receive a personal reply within 72 hours. A week and a half later, I received an email requesting my availability so someone from sky could call me. I replied with four separate dates outlining my availability. These slots came and went and no call was made.

I then received a further email, which was still within the timeframe of my slot availability previously provided requesting further availability times. I almost immediately replied and provided a further five time slots of availability, two of the slots being full weekdays.

These days came and went and I still didn't receive a reply, so I registered a complaint. That evening, I received a reply saying my sky would be cancelled.

I never once spoke to a human, other than a short, stroppy email stating my sky would be cancelled. Sky couldn't be bothered to call me so I got the impression that they didn't value me as a customer. OK, I am one customer, but no doubt there are lot's more like me who sky also don't value.

Awful company! A month later, I'm now £80 a month better off without sky and not missing it at all!
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