Their technical team asked me to do a list of testing including unscrewing by bt phone box and I could not put it back. As a result I had an open box of wires of electricity in a house where a toddler lives.
They said they would credit back the days I have not got internet for so I asked them for confirmation of that in writing but no they wont do it. "It goes on your account" they say. However your so called account is under their control and they can edit/ amend as they like. In the meantime you are paying for internet which you dont have. I explained I need internet to work because I have deadline but they cant be bothered and they would not send the confirmation of credit regund in writing. Instead they cut the phone off.
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