The service is great but some problems need ironing out
Sky's TV package is the best value for money I think, having experienced Freeview, Virgin and Sky. The catchup streaming is really fast and their multiroom is also good value. Broadband is fast & they provide a lot of extras such as voucher incentives and free Sky Go service. However their communication is terrible - when we signed up I told them that the previous tenant's BT phone line was still in place and was told this wouldn't be a problem, they could do an active line takeover. Gave me a date for installation (3 week wait...pretty rubbish, but it's the same whichever supplier you go with as only BT's engineers can install the fibre router). Took a day off work, waited in all day.. no one came. Turns out the person who processed my order had done so without mentioning the active line, so it had bounced back as an error 2 days after the order i.e. just under 3 weeks before the installation was due. Sky knew this, and had obviously told the engineer as he didn't show, but didn't tell me, and in fact kept sending me texts, emails and letters right up to the day before the installation date with reminders to be home. So we had to place a completely new order and go back into the queue for installation, no bumps up the queue, no apology and no compensation. What made it bearable was that when you call, there is usually no or a very short wait, and the people (usually Irish) on the other end are actually really helpful and have the power to implement what you ask immediately. Now everything is up and running, I have noticed that calls about any Sky services, made from a Sky landline, are free of charge, which is a nice touch.
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