SKY reviewed by

10 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Slow service/Overseas customer service

I have only Been with Sky Broadband for a week and so far I am not impressed.

I have been more or less forced on to Sky after O2 sold out on us loyal customers of many years. I had problems with O2 but I always go through to someone here in the UK and always had any problems resolved.

With Sky the Broadband speed has been slow, so slow it’s like the old days of dial up, more fun having teeth pulled without anaesthetic. Each and every time I have used, http://contactus.sky.com/uk/sky-broadband/problems-with-sky-broadband, sign in, chat now I have been put through to a customer service advisor in India, who lied to me about being based here in the UK, bad start. The service is like the broadband, very slow, long pauses between scripted chat screens and poor quality English, not that I am excellent. On every occasion I have been halfway through a chat, name rank serial number routine and then the connection is dropped. On the one and only time I have completed a chat I was told I would need a second tier advisor. Was not told if that would be there and then on the chat but later, twenty four hours later, I received a call from an advisor based here in theUK. She re-set some setting and informed me I was now getting over 10MB/s, my end was showing around 8mb/s so not sure who is right and who is wrong. A couple of days later my speeds have dropped again, again put through to an Indian customer service centre who treated me like some moron asking me questions like is my phone working, did I use the micro filter that came with the router, have I deleted my browsing history, on and on and on. Do they not think that we already went through all this after the first round of problems.

Was told when I signed up to Sky broadband I would have a month before being tied in to a contract, already looking in to going elsewhere. See if I was lied to again or a really can change to a proper UK service for which I am paying good UK pounds.
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