Some bad reviews here for Sky but a lot of the negativity is directed at the install process. This is mostly carried out by subcontractors who want to work quickly and indeed my upgrade to Sky+ was of similar haphazard quality. I had to buy some tools and fix it myself!
However, since then, all is good. Broadband issues are resolved very professionally. The send a minimum of junk mail and the cost is not too bad given someone is generally always on the Internet or TV in this house.
I would definitely recommend Sky TV to a friend, and particularly Sky F1 HD! Good job Sky.