They hang up on you if they don't like your complaint
This morning I discovered that Sky's customer database is being compromised and the company is either knowingly releasing personal contact details (against the data protection act) to third parties) or their database is being hacked and they dont want to admit it, know about it, or discuss it. My mother in law had years of abusive nuisance calls from asia - either trying to get info, sell stuff, or scam her for access to her computer or bank account. Eventually three or so weeks ago, we got Sky to change her number. All was fine for three weeks until this mornig when we received an Asian Scamming call from 0101267 - pretending to be Microsoft and wanting to hack into her computer. They knew her name, tel number (obviously) and her full address and that she had broadband and a computer at her home. My mother in law has only given out this new telephone number to close friends and family. The only organisation to have all these details is Sky. - And this scamming company had all these details - within three weeks of her obtaining her new number. I spent two hours calling Sky up this morning to inform them of this issue and every time I attempted to get through to someone who could deal with my complaint (being passed around from pillar to post), they actually hung up on me - I gave them the benefit of the doubt and so called over six times and again, when they put me on hold to "try and find a solution to my problem" the phone went dead - they are actually deliberately not wishing to discuss this problem - they use Asian companies for their call centre, so it looks as if there are people in their call centre who are exploiting their access to Sky Customer's personal data, by selling or at best, passing it on for nothing to scammers - who are also calling from Asia (judging by the weird numbers and accents of the people on the phone.) The fact that Sky are deliberately stonewalling me is absolutely appalling! Dont use them - they will not look after your personal data and you will get hundreds of nuisance calls - some of them very distressing and rude.
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