have been a customer of sky for 8 years and cancelled my subscription only to check my bank account a month later to see that they had stolen 79 euro from my account when I had cancelled a month previously,this is the third time that I have phoned their premium phone number(costing me a small fortune) to be told they would ring me back and they never did,do not sign up with this company,they treat their long term customers like crap-beware,still waiting on the money that they took from me,very very annoyed.
We have been coustomers of sky for 23 years,I recently cancelled sky because we are both retired and were paying out £44 a month,when I phoned them they offered me a few different options at lower prices but I wanted the sports package for my husband they wouldn't do the deals with this included. I have heard of people having bills written off for hundreds of pounds,people getting full packages for £32 and also people getting sky free for months so it strikes me if your a loyal coustomer who pays your bill on time and has been with sky for years you get treated pretty bad ive been told that in future sky will phone up and offer me a fantastic deal even sky employees say the same about long standing coustomers .
This morning I discovered that Sky's customer database is being compromised and the company is either knowingly releasing personal contact details (against the data protection act) to third parties) or their database is being hacked and they dont want to admit it, know about it, or discuss it. My mother in law had years of abusive nuisance calls from asia - either trying to get info, sell stuff, or scam her for access to her computer or bank account. Eventually three or so weeks ago, we got Sky to change her number. All was fine for three weeks until this mornig when we received an Asian Scamming call from 0101267 - pretending to be Microsoft and wanting to hack into her computer. They knew her name, tel number (obviously) and her full address and that she had broadband and a computer at her home. My mother in law has only given out this new telephone number to close friends and family. The only organisation to have all these details is Sky. - And this scamming company had all these details - within three weeks of her obtaining her new number. I spent two hours calling Sky up this morning to inform them of this issue and every time I attempted to get through to someone who could deal with my complaint (being passed around from pillar to post), they actually hung up on me - I gave them the benefit of the doubt and so called over six times and again, when they put me on hold to "try and find a solution to my problem" the phone went dead - they are actually deliberately not wishing to discuss this problem - they use Asian companies for their call centre, so it looks as if there are people in their call centre who are exploiting their access to Sky Customer's personal data, by selling or at best, passing it on for nothing to scammers - who are also calling from Asia (judging by the weird numbers and accents of the people on the phone.) The fact that Sky are deliberately stonewalling me is absolutely appalling! Dont use them - they will not look after your personal data and you will get hundreds of nuisance calls - some of them very distressing and rude.
Some bad reviews here for Sky but a lot of the negativity is directed at the install process. This is mostly carried out by subcontractors who want to work quickly and indeed my upgrade to Sky+ was of similar haphazard quality. I had to buy some tools and fix it myself!
However, since then, all is good. Broadband issues are resolved very professionally. The send a minimum of junk mail and the cost is not too bad given someone is generally always on the Internet or TV in this house.
I would definitely recommend Sky TV to a friend, and particularly Sky F1 HD! Good job Sky.
I have only Been with Sky Broadband for a week and so far I am not impressed.
I have been more or less forced on to Sky after O2 sold out on us loyal customers of many years. I had problems with O2 but I always go through to someone here in the UK and always had any problems resolved.
With Sky the Broadband speed has been slow, so slow it’s like the old days of dial up, more fun having teeth pulled without anaesthetic. Each and every time I have used, http://contactus.sky.com/uk/sky-broadband/problems-with-sky-broadband, sign in, chat now I have been put through to a customer service advisor in India, who lied to me about being based here in the UK, bad start. The service is like the broadband, very slow, long pauses between scripted chat screens and poor quality English, not that I am excellent. On every occasion I have been halfway through a chat, name rank serial number routine and then the connection is dropped. On the one and only time I have completed a chat I was told I would need a second tier advisor. Was not told if that would be there and then on the chat but later, twenty four hours later, I received a call from an advisor based here in theUK. She re-set some setting and informed me I was now getting over 10MB/s, my end was showing around 8mb/s so not sure who is right and who is wrong. A couple of days later my speeds have dropped again, again put through to an Indian customer service centre who treated me like some moron asking me questions like is my phone working, did I use the micro filter that came with the router, have I deleted my browsing history, on and on and on. Do they not think that we already went through all this after the first round of problems.
Was told when I signed up to Sky broadband I would have a month before being tied in to a contract, already looking in to going elsewhere. See if I was lied to again or a really can change to a proper UK service for which I am paying good UK pounds.
The most shocking experience I have ever had is trying to cancel a sky subscription. They list four methods you can use to cancel your subscription but actually only allow cancellation through their premuim rate number at your expense (financially and time). Sky fails to recognise your right to cancel if you are outside of contract term, and use every delaying tactic going to ensure they continue to bill you. There is a forum on the sky website. I was shocked to read how many others were experiencing similar and in deadlock. The complaints procedure is also detailed and what you can expect should you wish to make a complaint. Don't expect to be dealt with as detailed. The experience is the same as trying to cancel your subscription.
Would I recommend sky? Only if I was prepared to engage a legal team to support termination.
I have been with Sky for 3 years. My contract was for 1 year. 2 years later the box had a problem, we had to restart every day for it to work. Not possible to record or do anything other than watching.
I called them and they said 65 pounds for an engineer to come. Well leave it I'll restart every day I said.
So now that I called to cancel because I am moving home - They canceled 1 month early!
I called back to tell them to put it back on. And here is the joke: Every day after the service was cancelled, for 3 days, they called me to see how my move was going. Instead of how my service is going!
So now 5 days after they messed up, I am on chat, unable to call, and trying for hours to solve this, and the service is still not up. But wait - for them it shows that it works!
Go figure! So I do not recommend Sky for anyone and for anything, unless you are looking to spend hours on the phone, and most probably you will pay for it cause your line doesn't work..
I was with sky for a number of years I left this spring giving full notice . However I have just received a telephone call from a debt collection agency in Glasgow saying I owed them money . Ok well they never contacted me to say I owed it but they were insistent I did so I said ok i better pay up how much was it for OMG £12 I shall have sleepless nights . I have found the company to be totally inefficient billing and customer service wise my advice go elsewhere !
This company needs to have its management system sorted out. Didn't even get as far as being installed. Engineers didn't bother turning up for 2 days on two appointments. Having spoke to their so called customer services, the way they spoke to me was diabolical. They were rude, ignorant and they lied. Lost 2 days holiday because of them and they still couldn't organise a date. All blame they push onto the contractors. Apparently Sky can't get hold of these contractors themselves. They told me the next available installation would be in a week with no opportunity to bump up my installation, nor a guarantee if I took this time off that anyone would even show up. Sky management wouldn't even talk to me the second time around.
I see one star is the lowest you can give, I'd give lower than that if I could. Totally incompetent, rude and unable to deliver the goods.
Great package but had bad installation of the satellite dish and cabeling that managed to destroy our skirting board and drill into rendering on the property and left anchoring hole unfilled/ exposed in brick work. Guess if you do a job bad enough nobody wants you to come back to rectify it? Shame....
Sky's TV package is the best value for money I think, having experienced Freeview, Virgin and Sky. The catchup streaming is really fast and their multiroom is also good value. Broadband is fast & they provide a lot of extras such as voucher incentives and free Sky Go service. However their communication is terrible - when we signed up I told them that the previous tenant's BT phone line was still in place and was told this wouldn't be a problem, they could do an active line takeover. Gave me a date for installation (3 week wait...pretty rubbish, but it's the same whichever supplier you go with as only BT's engineers can install the fibre router). Took a day off work, waited in all day.. no one came. Turns out the person who processed my order had done so without mentioning the active line, so it had bounced back as an error 2 days after the order i.e. just under 3 weeks before the installation was due. Sky knew this, and had obviously told the engineer as he didn't show, but didn't tell me, and in fact kept sending me texts, emails and letters right up to the day before the installation date with reminders to be home. So we had to place a completely new order and go back into the queue for installation, no bumps up the queue, no apology and no compensation. What made it bearable was that when you call, there is usually no or a very short wait, and the people (usually Irish) on the other end are actually really helpful and have the power to implement what you ask immediately. Now everything is up and running, I have noticed that calls about any Sky services, made from a Sky landline, are free of charge, which is a nice touch.
I phoned to cancel my Sky subscription based upon my experiences with the appalling Sky customer service. I made numerous calls over the past year regarding the very slow broadband speeds we receive (at best we received a quarter of what was advertised by Sky) and the problem was never been resolved. Recently I made two calls, one of which I was cut off on and not phoned back, and another where I was assured I would get a phone call back within 24 hours to finally resolve my issue. I never received the call.
On my cancellation call the operator seemed surprised that I wanted to cancel because of my broadband speeds. Even after I repeatedly explained that I was infact cancelling due to a combination of the sub-standard broadband product I had received for over a year, and the terrible customer service he still continued to display what I felt was a condescending attitude. He suggested that I upgrade to the fibre optic package, but I explained that I was already extremely unhappy with the service Sky had been offering me and was not going to pay even more money.
In the end he cancelled my contract, and quoted my reasons for doing so as "doesn't want to pay for fibre optic service which would resolve all of the customers problems". This perfectly illustrates his failure to understand my grievance and is a great example of the terrible customer service that Sky offers.
I had been a Sky customer for over 10 years and subscribing to the full package for the majority of that time. Sky have shown no effort to retain my custom and have shown absolutely no loyalty to my long years of custom.
My requested seat preference and everything else was take care of and the customer support team was very patient and answered all the queries clearly and made my travel as easy as possible. I would definitely recomment this to all my friends.
We transferred to SKY and have had constant but intermittent problems with Broadband availability since installation, we have rung more times than I can count, changed routers etc, etc. They have come down now to blaming our PC even though it worked with our previous broadband supplier just fine. We're currently still waiting for a call after a week and a half that should have made within 72 hours. Almost a year later we still have connection issues. Looking to move now, NOT RECOMMENDED !
Their technical team asked me to do a list of testing including unscrewing by bt phone box and I could not put it back. As a result I had an open box of wires of electricity in a house where a toddler lives.
They said they would credit back the days I have not got internet for so I asked them for confirmation of that in writing but no they wont do it. "It goes on your account" they say. However your so called account is under their control and they can edit/ amend as they like. In the meantime you are paying for internet which you dont have. I explained I need internet to work because I have deadline but they cant be bothered and they would not send the confirmation of credit regund in writing. Instead they cut the phone off.
We are having huge problems with sky, their call center are rude and do not bother even read the emails and reply with something irrelevant. Our broadband and land-line have not been activated now 4 days past activation date! Has been over 72hrs we were told to wait to get a call back. No-one has called. I am fed up and just want to cancel so I can go somewhere else where I can receive the services we are paying for.
If you’re thinking of joining sky don’t once you are sighed up they don’t care about you they lie and steal I missed a payment they didn’t let me know by phone just cut me off while sorting it out they were telling me one thing online and then started telling me something completely different on the phone so I changed my broadband and talk to Tesco (much better and a bit cheaper) when all that was set up sky couldn’t edit my bill so I only payed for the TV as the sky system won’t let sky employee’s edit anything so they took money that they had no right to telling me it would be refunded back to my bank it was 2 different adviser at sky telling me the over payment would go back in to my bank now they say I won’t they took money they had no right to tell me I would get it back in my bank now they won’t put it back so they stole from me and lied to me DO NOT JOIN SKY THAY LIE AND STEAL
Where do I start? Excellent TV package, excellent broadband, and definitely the best customer service I`ve ever experienced. The call centre staff that I`ve dealt with have all been very polite, and easy to deal with. I tell them what I need, and I get it, no problems at all. Excellent HD channel line-up, and On-Demand service. They told me what broadband speed to expect, and that is what I get. Highly recommended...
Recently had problems with my broadband and went to talk talk who are just useless, then went to BT who are just con merchants.went back to sky. Got offered deals on movies and sports for my return and over the moon with it. Fibre optic is available in my area soon with sky so happy to stay. My broadband issues this time were sorted very quickly. Maybe luck of the draw with the operator but he was very good and understood and listened to what I had to say.