I have been with Virgin for years and recently moved to a new build where only Sky is available. Their customer service is diabolical. It took me over 3 months to get a land line, they made appointments and didn't show up, they were rude on the phone and now my complaint is being ignored. AVOID
Sky is very good and I love the way it records and stores stuff. I can get an email at work about a programme I might like and then set it to record ready to watch when I get home. Overall its ace, but really expensive and I dont like the way they buy up sports events and then people have to pay for them. I dont like sports but my elderly and cash stort neighbours do. They are upset that they can not afford to watch their teams play or watch fights or most of the grand prix anymore. It does put me off sky a bit and I feel guilty for subscribing to such a huge powerful company.
Too much american drama where the people and the scenarios all look the same it just turns you off. F1 coverage is weak compared with the BBC and the F1 anchorman seems bored with the whole process, if Brundle was not there I would skip the practice and the race day intro, too much high tech demo and not enough straight talk. Sky Arts is brilliant. So there is good and bad.
been with sky several tears and found them to be professional and the customer service are like talking to friends could be cheaper though. I have the whole package phone ,broadband,all channels and multi room and even though I am offered better deals being offered regularly I am not changing in the near future.
We had initial problems setting up sky, were told someone was coming round to sort out our phone line problems (a crossed phone line with the neighbour) and no-one turned up.We were then sent our neighbours phone call charges to my bill which took a while to sort out on the phone. We've had the broadband for 8 months now and it is appallingly slow, to the point where some evenings there is no point going on the internet at all. I've spoken and given details to about 4 people on the Sky help twitter account, and was told someone would look into the connection speeds and not one person has got back to me. The amount of people complaining about the broadband speeds it seems Sky know it is not adequate but do not do anything about it. I will be cancelling the end of this month.
expensive to call them, hours of waiting even when trying to become a customer!
every other service provider offers free phone numbers to join, not sky you just want to take money of people before they are customers.
I'll stick with the premium TV/Phone/Broadband provider, Virgin!!!
Sky will throw the world at new customers and give them some amazing deals while their existing customers still pay the higher rates and have to pay for a HD box etc. Its seems like they only switch their heads into gear when threatening to cancel or cancelling and rejoining. Idiots!
When contacting them I am told something different each time and never know who to believe. If you have their broadband you will know that their wifi routers are absolutely rubbish with poor signals and very slow wireless speeds!
I have been with sky for more than five years. They have been good with almost with all aspects.(not perfect) Enough to keep it on as long as they keep it that way, but they are not the same any more. they stopped some of my favorite documentary channels because those channels touch the big companies they get adds from ... It,s all about money now... Also If you call them For a serious problems, you may have dead ends or out of order customer service staff which I never experienced before...I,m using the tv, broadband,phone and the broadband and I regret it now. Someone ripped £100s from me via phone line with 87. numbers and they didnt fuck all...My sky box is fully insured for any fault. Something happened And I couldnt watch very few of my favorite channels. engineer came, couldnt solve the problem, said this will take some time Which dont mean anything. i@m stil paying insurance and can not watch history ch +,1 bio ...
I always recieve excellent customer service from sky. I recently cancelled my account due to moving house but I will go to my local sky stand (Llandudno Victoria Centre) and to the representative that sold it to me previously (Paul) as recieved excellent customer service and I wasnt pushed to join up to packages that I didnt need.
Thank you sky, we were the first area to go digital but we already had Sky so we didn't have to do anything except enjoy as we have done for a number of years. Sky Plus is great as we can record all we want.
The Sky Protect is very efficient in repairing or replacing the box when it goes wrong.
Having being a Sky customer for the past 17 years, we have just recommended yet another person to them - £75 M&S voucher for us and same for the friend. Wanted to book a future date for installation. Process the application and bang! 'error occurred', please try later. Nine days and endless calls to Sky later they had to relent and do the booking for us AND honour the vouchers. And to add insult to injury to us, one of our 'recommendees' has the same top package as we do and are paying £25 per month less!!!! Where is the reward for staying loyal?
Not to happy about charges, and think that they could offer better deals to long term customers if i was in a more central area i would change systems for better service, some of these co do not give any consideration for long standing customers, in fact you get better offers has a new customer than you do as a more loyal and longstanding one.
Well where do I begin.
I ordered Sky on a Sunday after moving house, as they offered all services under one company. I had an installation date of Tuesday from 1300 - 1800.
At 1340 I receive an email stating there was a problem and to call in. I then found out that there was an issue with taking over the phone line. I cancelled my order as my partner left work for the day and wasted half a day pay. The arrogant person I spoke to happily did this.
I then reflected on this and made the biggest mistake of calling again to get the services. The services where installed reasonably - or so I thought. The phone line was not correctly installed for broadband. We only found this out after our 2 week late broadband hub was delivered! This took a further week to resolve (so almost 1 month to get the broadband working!).
We then decide to add the Sky Sports to our package but they said I would loose all offers on my account if I did this and were not happy to help - yes increasing our spend/package and they wanted to punish us. After having the phone put down to us my an Indian lady, who spoke very poor English, we had a lady called Anna contact us.
Anna claimed to be from cancelations. Since we did not request to cancel, but just to speak to a supervisor, we find this hard to believe. A cancelation request was never made. If Anna is infact the agents name, I doubt that she worked in cancelations.
As a result Anna made things sound as if this was out fault and happily arranged collection of our equipment.
As a result - a lot of time wasted and we will now go back to Virgin Media (who were abolutely brill) .Luckily we have only had fully working services a matter of days and so we have cancelled, within our rights, and will be using a respectable company.
I would not wish Sky on my worse enemy.
Government has ensured that this company can totally dominate provision in this country and as a consequence completely rips us all off. I've just cancelled my tv with sky because in order to get the very sport programmes we watch we were paying close to £70…. completely outrageous.
Sky has given me years of service with no cappin and no hidden charges they now supply my HDTV, all channels Phone plus line & international calls as my daughters live in Australia so my wife & I can talk free for an hour they also supply my Wireless Broadband for my computer free with the Phone & line. In my book they are great. I believe everyone should look into it. Thumbs up for a great company. Colin.
Sky are OK when everything is working OK but when problems crop up
a brick wall appears that can only be broken through with costly phone calls resulting in the complainer paying Sky to complain.
There are email address about , apart from the standard online ones, but these are not obvious and have to be searched for.
You expect hiccups with a company that has over 10 million customers, but Sky are always quick to rectify any problem and with great service. I have been a customer for 15 years and have always had great support from the call centres but especially the engineers. I don't know about the rest of the country but the guys down here in the South West are awesome!
had been with them for many years,but now they are beyond a joke,always increasing there prices,what for ?more repeats&tell them your leaving well in advance&they try all ways to hit you with extra billing,but thank heaven for good solicitors,for if i get another letter requsting payment for something else,that is who will be handling it so sky subscribers bewar of what could happen to you if you decide to leave,my advice is always copy any correspondence from day 1 &always keep a diary of who you spoke to,time&date,&what coversation was about so watch this space over the next couple of weeks?
My subscription is around £100 a month so I think I would be a customer Sky would value. Therefore I was very disappointed with the restrictions which apply SkyGo, namely the ability to add or remove devices using this service.
It appears to be limited to one change per month. So if you delete one device, that counts as your change. So you can't add a replacement device.
Where is the rationality behind that then?
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