Purchased 3 x iPhone 4 chargers via play.com on the 30th October, one was immediately refunded to my account on the 1st November. I e-mailed Slamtech to find out why. no response, about a week or so later, I e-mailed again and it took them about another week to reply. They told me that they had no idea why one was refunded, it must have been play.com. But did not tell me why after 2 weeks that the other 2 had not been delivered. I contacted play.com who advised me that it was not them who refunded the order. I emailed Slamtech again to request a refund on the other 2 items and to this day have had no response. have had to raise a refund through play.com as they could not get a response from Slamtech either.
Utter farce of a company. Glad I had play.com to guarantee my order if you must deal with this company, do it through play.com or amazon. At least that way you're covered.
I bought a charger from Slamtech some eight months ago; although this was not the first time I contacted Slamtech. I must appreciate that they have the best network in the country. I remember the guys delivering me the product within twenty four hours of my order. I was so very impressed then. I was going through the comments made by other users. I can’t say about others, but, these guys have the best customer care service. Whenever, I called them up, they were always there for helping me out. Slamtech is definitely my favourite. They are incomparable and is the BEST for every reasons. Good Luck.
I bought Dock Cradle Sync Charger Station from Slamtech last December. I am very impressed by the way they have served me. I am really satisfied with their customer care service. Whenever, I’ve called them, they were patient enough in listening to my orders and have delivered as per their promise. Slamtech is really worthy of price. I agree with others as Slamtech is certainly the best online shopping solution available in UK.
Mate! You are the best in what you do! I am so very impressed with your service. I ordered a mobile charger for my Samsung phone and I received it two days later. The fault certainly was not in them, but, these guys were so considerate that they offered to deliver my product without taking the fee! I paid however! Slamtech, is certainly my favourite. Good Luck guys!
I purchased a grill one and half months back from Slamtech. I am very happy with the way they have dealt their client (me) and am highly impressed with their post customer care service. These guys are the best in business. I searched for this item everywhere until I found it here. God, they have the extensive range! Slamtech is certainly the best!
I ordered a charger for my laptop from Slamtech.co.uk. They were really fast in their service. What, I can say is that I am very impressed with them. These people have the best customer care service. The product I ordered from Slamtech online website is exactly same as mentioned on the website. I am really overwhelmed by their response and service. Till date this is my best online shopping experience. Thanks to you guys! All the best!
I ordered a grill from the company and it was stated I would receive my order within 4-5 working days. 5 days after ordering I e-mailed to ask when the item had been dispatched so I could try and make sure someone was home to take delivery. At first I didnt receive a repsponse so I found a number on their facebook page and phoned. The lady I spoke to was lovely and apologised that the item had not arrived yet but it had been dispatched, although she didn't give me a dispatch date which I did ask for. She did however give me a track and trace royal mail number which when I contacted royal mail they stated that no information was found relating to that number. The day after my telephone conversation I received a reply to the original e-mail I sent to slamtech and was told the item had been dispatched from their warehouse and to check with neighbours/post office sorting office in case it was there. Then bizarrely 2 days after I sent another e-mail asking for the dispatch date of the item I received the item I ordered but via Amazon.com, which was a couple of £s cheaper than I paid slamtech! So as I say, really don't know what to think. I have the item I ordered and even though I haven't used it because it came from Amazon I'm sure it is fine but the experience has been a first for me.....
I ordered a Universal Laptop Charger from Slamtech, and the product itself is good. But it never came with the cloverleaf power cable as they'd advertised - which I mentioned in my feedback review on Play.com. They then contacted me about my review, which I initially thought was a nice touch. They said they'd ship the cable out and it was an oversight on their part. First they said I'd need to pay shipping, but then they said they'd waive this cost and all I needed to do was amend my feedback on Play.com and give them a positive review here. I agreed to this, but have waited what is now a whole month before doing anything - and the cable has never materialized! So, it would seem that they tried to get me to give them a false positive feedback report on the promise of actually receiving my full original order! As I said, the product itself is good, and I would still have purchased it if they'd advertised that it didn't come with the power cable. But the follow-up farce has put me off of this company, especially as there's competition out there on the 'net with similar prices.
The phone battery I ordered took more than two weeks to arrive even though posted First Class which obviously was not Slamtech's fault but was delighted with the communication until it arrived even offering me a refund or replacement. I'm glad I waited for it to arrive, everybody's happy now but if some good came of this wait it's kniowing that Slamtech have a good, honest and caring customer service. Thank you.
Ana Paily found this review useful
I made a mistake when ordering a new charger for my laptop and ordered the wrong one. I informed slamtech customer service and they were very polite in our exchange which they cleared up immediately. My new charger arrived quickly. Overall, even though it was 100% my mistake, this company had no qualms about sorting it out for me.
This has got to be the best company for customer service I have ever dealt with. I found the site during a random Google search for a laptop charger.
Within seconds of accessing the website I had the opportunity to "Live Chat" which is just what I needed as I required additional information about the product. Michelle was very helpful with my query and I was able to place an order straightaway. Delivery was prompt and FREE!
I had previously looked at another site and through their "Contact Us" sent 2 emails and waited a week for a reply - I am still waiting.
SLAMTECH certainly get full marks for the service I received. Well done!
Worked for little over 2 months, when it then 'blew up' to a degree with the wire snapping out of the box with a big bang and spark!
These are really terrible quality chargers, and the same can be said for their customer service who will take days to get back to you, only to not be sorry and expect for you to pay to send them their dangerous products before they will bow to the years guarantee. I shall not be doing this as quite frankly i don't want another one of their products in my house! who knows what the consequences would be next time!
Melanie Macro found this review useful
If you want a product that blows up and may potentially burn your house down then go for this company. Dodgy Chinese goods, low cost but you get what you pay for. Then when you complain and ask for your money back even though you supply photos of the burnt pillowcase and rusted fuse and socket they don't give you your money back so KEEP AWAY from this company.
Melanie Macro found this review useful
I ordered a quality, branded laptop charger, after communicating with the company first. Before I made the purchase I gave them every opportunity to confess that what I would actually be buying would be a different, cheaper charger, but they insisted they had the genuine make and model, as displayed on the website. Of course, as feared, it was a different charger that arrived, similar to the lower quality one I already had, that I was wanting to replace. Only then did they admit they did not have the exact charger currently displayed on the web site. Make of that what you will! They did offer a refund, but given that their return service is untracked, that the accuracy of the previous assurances were suspect, and that I have already wasted too much time with them, I am not sure I dare take them up on the offer to return the charger - probably I will just keep it as a spare, and buy elsewhere next time! By an amazing coincidence, the 5 star review provided here and on other review sites is written by someone with exactly the same name as the contact for Slamtech on ebay! Trustpilot don't seem to mind about this.
The item was described as manufactured by Apple and complete with wall adapter.
It arrived in a grubby state with a cheap black mains cable and no wall adapter.
Despite acknowledging that it wasn't as described they insisted their company policy was to charge a re-stocking fee.
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